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I hereby notify you of my decision to terminate the contract relating to the Zipmoney service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
How to Cancel Zipmoney: Complete Guide
What is Zipmoney
Zipmoney is the Zip group’s line-of-credit product designed for larger purchases and longer interest-free offers. It provides an approved credit limit (commonly up to A$5,000 for direct applications) and assigns each purchase its own interest-free period; partner retailers may offer extended terms up to multiple years. Zipmoney accounts typically attract a monthly account fee where a balance remains and may incur a one-off establishment fee depending on the approved limit. These pricing and repayment features are set out in Zip’s product information and terms and conditions.
From a contractual perspective, Zipmoney is a regulated credit arrangement (credit is provided by ZipMoney Payments Pty Ltd) and since mid‑2025 buy-now-pay-later products like Zipmoney have been subject to enhanced credit rules and licensing obligations under recent reforms. This regulatory change affects disclosure, responsible lending and internal dispute handling.
Customer experience with cancellation
Zipmoney-specific detail: users who attempt to close or change Zipmoney arrangements most commonly report friction when an outstanding balance, instalment plan, or merchant refund is unresolved; account closure is linked to settlement of all contractual liabilities.
What users report
Users praise the flexibility of Zipmoney repayment schedules and interest-free offers where applicable. Positive experiences often cite straightforward balance visibility and automatic crediting of merchant refunds once processed.
Complaints focus on delays and complexity around refunds, identity verification holds, and account locking that prevents immediate closure. Some reviewers describe misapplied refunds or slow processing when refunds are issued by merchants, requiring further follow-up. Short, candid user phrases recorded publicly include strong criticism of customer responsiveness in specific cases.
Recurring issues and practical takeaways
Recurring issues for Zipmoney customers include timing mismatches between merchant refunds and account statements, minimum repayment obligations that continue until balances are fully cleared, and changes to instalment features that affect repayment schedules.
Practical takeaways drawn from public feedback: verify which purchase lines remain interest-free, confirm whether any instalment features apply to specific orders, and expect that closure will usually require a zero balance or explicit agreement to settle outstanding charges. These practical points follow from both Zip’s public guidance and user reports.
How to cancel Zipmoney
Framework: cancellation of a Zipmoney account is governed by the account terms and the National Credit Code as it applies to buy-now-pay-later arrangements. The key contractual conditions that determine whether an account can be closed are the existence of an outstanding balance, active instalment plans, and any merchant refunds or pending transactions.
Details - obligations and timing: a Zipmoney account typically carries a monthly account fee when there is a balance owing and may include an establishment fee on new accounts; these items remain charges under the contract until settled. Consequentially, cancellation will not extinguish repayment obligations already incurred. If interest-free periods have expired on particular purchases, interest may apply to any remaining balance in accordance with the contract rate.
Cooling-off and refunds: cooling-off rights depend on the nature of the underlying purchase, the retailer’s return policy, and the credit contract terms. Refunds from merchants normally reduce the Zipmoney balance once Zip receives the merchant credit; refunds do not typically include reversal of fees already charged. Refund processing can take several business days depending on merchant and payment clearing.
Legal implications and dispute rights: contractual termination does not remove accrued obligations; lenders retain rights to collect outstanding amounts. Consumers retain statutory protections under the National Consumer Credit Protection framework and consumer law, and since 10 June 2025 buy-now-pay-later credit arrangements are subject to extended regulatory obligations which affect disclosure and internal dispute resolution. If you believe contractual terms have been breached or a refund mishandled, regulatory complaint routes and external dispute schemes are relevant.
Documentation checklist
- Contract and terms: final copy of the Zipmoney account contract and any recent terms updates.
- Statements: the most recent monthly statements showing outstanding balance and recent payments.
- Merchant refund evidence: receipts, merchant return authorisations and refund confirmations where applicable.
- Payment proof: bank or card transaction records showing repayments and dates.
- Correspondence log: concise timeline of communications, dates and reference numbers from any interactions.
- Credit report: snapshot if you expect disputes about reporting or default listings.
Common contractual pitfalls when cancelling Zipmoney
Practical contractual traps include: (1) assuming account closure relieves existing debt obligations; (2) expecting automatic reversal of administrative fees; and (3) confusing merchant refunds timing with account crediting. Each of these issues arises from contractual allocation of payments and from merchant processing windows.
Consequently, ensure that any refund has been allocated to the correct purchase line and reflected in the account balance before treating the debt as discharged. In cases of overlapping instalments, the contract may continue to require minimum repayments until the instalment schedule is formally ended under contract terms.
Tables: plans and comparisons
| Zipmoney feature | Typical value / note |
|---|---|
| Credit limit | From A$1,000 up to A$5,000 for direct applications; higher via retail partners. |
| Establishment fee | Varies up to A$99 depending on approved limit. |
| Monthly account fee | A$9.95 when balance outstanding; may be waived if statement closing balance paid in full. |
| Interest | Interest-free periods per purchase; any balance after expiry may attract standard variable rate (example shown historically at 25.9% p.a.). |
| Refund processing | Merchant refund credits typically applied to the Zip account; timeframe varies and can take up to a few business weeks to reflect. |
| Feature | Zipmoney | Zip Pay (comparison) |
|---|---|---|
| Typical credit limit | A$1,000+ (to A$5,000 direct). | A$350 - A$1,000 (some eligible increase to A$2,000). |
| Interest | Interest-bearing after interest-free periods expire; promotional partner terms may apply. | Generally interest-free. |
| Monthly fee | A$9.95 if balance owing. | A$9.95 if balance owing (fee may be waived on full payment). |
Address
- Address: Level 1, 95-97 Grafton Street Bondi Junction Sydney, New South Wales (AU-NSW), 2022 AUSTRALIA
Disputes, refunds and regulator escalation
Zipmoney-specific detail: if a merchant refund is delayed or misapplied, Zip’s procedures normally require the merchant to issue the refund and Zip to credit it to the account once received; the timing and allocation are governed by merchant processing and Zip’s transaction rules. Keep documentation to evidence the merchant’s refund direction.
If a matter cannot be resolved through the provider’s internal dispute channels, statutory and regulatory escalation options include lodging complaints with ASIC or an external dispute resolution body where Zip operates under a credit licence. Since regulatory changes in 2025, BNPL providers are subject to credit licensing and internal dispute resolution obligations which affect remedies and complaint handling.
What to do after cancelling Zipmoney
Actionable next steps: review your final account statement to confirm zero balance or agreed settlement; keep copies of the statement and any refund confirmations; monitor your credit-file for correct reporting; and keep a short claims file if you need to refer the matter to a dispute resolution body. These steps focus on the legal and evidentiary position once Zipmoney obligations are meant to have ended.
Also consider checking whether any recurring authorities or standing transactions remain linked to the account product you used; such authorities can generate debits until they are cancelled under the underlying contract or arrangement. Document any remaining liabilities and confirm their status in writing within your records.