Cancellation service N°1 in Luxembourg
Contract number:
To the attention of:
Cancellation Department – C-Date
13 rue du Commerce
1351 Luxembourg
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the C-Date service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
11/01/2026
How to Cancel C-Date: Easy Method
What is C-Date
C-Date is an adult dating platform focused on casual encounters and short-term matches. The company presents itself as a matchmaking service with free basic access for some members and paid premium memberships that unlock messaging, photo galleries and guaranteed contact proposals for certain subscription lengths.
I checked the C-Date site to confirm how its subscriptions are structured and then cross-checked independent reviews and pricing pages for local pricing and user reports. The service commonly sells multi-month premium terms billed for the whole period up front and advertises a set number of “contact proposals” linked to each term.
Customer experience with C-Date cancellation
What users report
Many reviewers report difficulty stopping renewals and disputes over unexpected charges after a trial or paid term ended. Common public complaints include being charged beyond the paid period, confusing renewal language at purchase, and later demands from collection agencies for unpaid renewals. Example reviewer wording includes: "tried to cancel... would not let me cancel" and reports of messages from debt collectors after bank blocks.
Recurring issues and practical takeaways
Review summaries and platform responses show two recurring patterns: pricing advertised per month but charged for the full term up front, and users mistiming the required cancellation window. Several reviewers say cancellations felt obstructed by extra steps, and some resolved charges through payment processors or banks.
Takeaway: keep a payment receipt that shows the exact term length and renewal deadline, and treat any advertised "per month" price as a shorthand for an upfront multi-month charge unless the receipt shows otherwise.
How cancellations work for C-Date subscriptions
Billing model: C-Date sells multi-month premium memberships and typically charges the total term price at purchase while quoting a monthly equivalent. That means you are often charged for the entire 3/6/12 month period up front. Cancel before the renewal deadline to stop the next full-term charge.
Notice periods and renewals: publicly available material and third-party reviews indicate that C-Date applies an advance notice window for cancellations (commonly 14 days before renewal on the plans shown to Australian customers). If you miss that window, the membership usually renews for the same term and you will be charged again.
Proration and access after cancellation: reports and terms summarised by reviewers show that when a cancellation is accepted it normally prevents future renewals but does not trigger a prorated refund for the remainder of a paid term. Access to premium features generally continues until the paid period ends.
App-store versus direct billing: some platform pages and app listings note differing billing mechanics when purchases are made through third-party app stores. App-store purchases may be processed in a different currency and follow the store’s renewal and refund rules rather than the site’s direct-billing policy. Check which payment channel you used because refund and dispute pathways differ by channel.
Cooling-off and refunds under local law: under Australian consumer protections digital subscriptions have limited cooling-off rights. You may be entitled to a remedy if the service is not delivered as described or has a major failure, and some renewals may be refundable within statutory windows. However, many subscription terms treat post-renewal refunds as limited or discretionary, so timing and the nature of the issue matter. Keep this legal framework in mind when assessing eligibility for refund with C-Date.
Documentation checklist for C-Date cancellation
- Receipt and order number: Save the original purchase receipt that shows the plan length, total amount charged and date of purchase.
- Renewal date record: Note the next scheduled renewal date and any stated advance notice period.
- Payment statements: Keep bank/credit card statements or app-store receipts showing the transaction amounts and dates.
- Terms snapshot: Save a copy or screenshot of the plan terms and refund/cancellation wording that applied when you bought the membership.
- Interaction log: Keep a simple timeline of dates and outcomes for any interactions you initiate (dates you attempted to cancel, responses received, etc.).
- Evidence of service faults: If you claim the service was defective, keep screenshots, failed feature notices or records that support a refund request.
| Plan | Duration | Quoted A$ per month | Total A$ |
|---|---|---|---|
| Premium start | 3 months | A$59.90 | A$179.70 |
| Premium classic | 6 months | A$39.90 | A$239.40 |
| Premium relax | 12 months | A$29.90 | A$358.80 |
Pricing examples above are the monthly equivalents and total term amounts reported for Australian customers; actual amounts you paid should be confirmed on your receipt or payment record.
| Feature | 3-month | 6-month | 12-month |
|---|---|---|---|
| Billed | Up front for 3 months | Up front for 6 months | Up front for 12 months |
| Guaranteed contact proposals | 5 proposals | 15 proposals | 30 proposals |
| Typical refund policy | Varies - limited after renewal | Varies - limited after renewal | Varies - limited after renewal |
Feature table summarises the obligations and guarantees commonly associated with each term length as described by the service and independent reviews. Confirm details on your purchase receipt.
Chargebacks and disputes for C-Date
If you are charged after you believe you cancelled, you can review the charge with the payment method provider or app store. Public complaints show many consumers first investigated the charge through their bank or payment platform when platform-level cancellation appeared unclear. Keep in mind a chargeback may lead to collection attempts if the provider treats the payment as unpaid; document your case thoroughly before pursuing reversals.
If a C-Date renewal has been taken and you believe it was unauthorised or contrary to the provider’s terms, record the transaction, note when you attempted to stop renewals and seek advice from a consumer protection body if the provider and payment channel cannot resolve the dispute. Australian consumer protection agencies can advise on unfair contract terms and remedies for defective digital services.
Address
- Address: Interdate S.A. 13 rue du Commerce Luxembourg 1351 Luxembourg
What to do after cancelling C-Date
After you have stopped future renewals following the provider’s stated process, monitor your card and account statements closely for at least two billing cycles to ensure no unexpected renewals occur. Keep all purchase receipts and the cancellation proof accessible until any potential disputes are finalised.
If you see further unauthorised charges, escalate with your payment provider or app store using their dispute process and prepare the documentation list above. If the provider pursues collection for amounts you dispute, get independent advice from a consumer protection authority and preserve written records of all correspondence and evidence.
Finally, consider simple preventive steps: keep a single, secure record of active subscriptions, note renewal dates on your calendar, and verify which channel processed the payment (site billing or app store) before making claims. These measures reduce hassle if you ever need to open a dispute or ask for a refund.