Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Cougar Life
PO Box 67027
M4P 1E4 Toronto
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Cougar Life service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
11/01/2026
How to Cancel Cougar Life: Easy Method
What is Cougar Life
Cougar Life is a niche dating service that matches older women with younger men and operates a freemium model: basic browsing is free but most messaging and special features require a paid plan or credits. The service offers short-term and longer-term subscriptions that include a bundle of credits, or the option to buy credit packs separately; common Australian-facing pricing noted by reviewers is A$40 for one month, A$87 for three months (approx A$29/month) and A$144 for 12 months (approx A$12/month), with credit bundles used to unlock messaging and gifts.
Cougar Life is available via mobile apps and a browser presence; paid access is typically tied to credits or membership tiers that control messaging, private albums and priority features. Review sites and app listings describe the product as free to register but restricted for non-paying members, with paid credits required to read and send messages.
Customer experiences with cancellation
What users report
Many public reviews report frustration with recurring billing and difficulty stopping auto-renewal, and several users describe needing persistence to resolve ongoing charges. These reports appear on review platforms and forums and frequently mention surprise charges after trial periods or credit purchases.
Some reviewers describe problems with unclear credit consumption (messages consuming credits quickly) and say that once a subscription renews they saw charges labelled under a merchant descriptor like "CL Media" or similar, which made it hard to identify on statements. Others report long wait times or unhelpful responses when trying to dispute charges through the service’s support channels.
Recurring issues and practical takeaways
First, reviewers repeatedly flag the credit system as a source of confusion: credits are consumed per message or action, which can make short trials expensive. Expect that credits and membership periods determine access rather than time only.
Next, many complaints centre on auto-renewal timing and notice: if you are near the renewal date you may be billed for the next cycle and still retain access until that period ends. Keep clear, dated records of any cancellation attempts and the date your current billing period ends.
How cancellations typically work for Cougar Life
Timing and billing: Cougar Life subscriptions and credit bundles are sold in defined billing cycles (monthly, quarterly, annual) and most industry-standard terms note that cancellation usually stops future charges but does not retroactively refund access for the period already paid. Access commonly continues until the end of the paid billing period.
Auto-renewal: Auto-renewal is commonly enabled for ongoing subscriptions and reviewers have emphasised checking renewal dates carefully. If a renewal falls within your billing cycle you may be charged for the new period and retain access through that period unless the provider grants a refund.
Proration and refunds: Public terms and comparable services indicate that refunds are rare and often limited to specific situations such as service fault or where consumer law requires a remedy. Expect that standard practice is non-proration for partial unused periods unless the provider’s policy or a regulator directs otherwise.
Cooling-off and consumer rights: Digital subscription purchases do not automatically carry a general 14-day cooling-off right like some unsolicited sales, but the Australian Consumer Law may require remedies where the service is misrepresented, not provided, or faulty. Regulatory action against large subscription practices shows authorities scrutinise renewal disclosures and refunds when customers were misled. If a cancellation dispute arises, consumer law may be relevant.
Common billing scenarios and expectations specific to Cougar Life
Credits versus time: On Cougar Life, paid credits are the unit of value for messaging and extras. Purchasing a membership often includes a credit bundle; those credits are consumed during use and are distinct from the subscription term. Expect credits to be deducted per-message or per-action.
Rounded example: a one-month paid membership that includes 100 credits may still renew automatically at month end and include the next bundle unless cancellation is processed before renewal becomes effective; users report that charges appear under merchant descriptors that can obscure the source on bank statements.
Documentation checklist
- Subscription record: capture the date you purchased the plan, the plan type, and the stated expiry/renewal date.
- Payment proof: keep receipts, card/bank statement lines showing the charge and any merchant descriptor (eg "CL Media" as reported by reviewers).
- Credit balance screenshot: record the credit balance and timestamps before and after major usage or purchases.
- Support correspondence: archive any case/reference numbers, dates and short summaries of the interaction outcome.
- Dispute evidence: collate timelines, amounts charged, and screenshots to use if a formal dispute is required with your card issuer or a consumer agency.
Useful tables: plans and feature comparison
Below is a concise pricing table and a simple feature comparison summarising how the service is described in public sources. Use it to check your plan against expected features and credits.
| Plan | Typical AU price | Credits included |
|---|---|---|
| 1 month | A$40 | 100 credits |
| 3 months | A$87 (approx A$29/month) | 500 credits |
| 12 months | A$144 (approx A$12/month) | 3000 credits |
Sources report slight variation between credit-pack pricing and membership bundles; check your receipt for the exact package you purchased.
| Feature | Free tier | Paid/credits tier |
|---|---|---|
| View profiles | Yes | Yes |
| Read/send full messages | No / limited | Yes - uses credits |
| Private albums and gifts | No | Yes - uses credits |
| Priority visibility | No | Yes |
Feature breakdowns above are based on reviewer summaries and public listings of features. Credit consumption behaviour is the main practical difference between free and paid use.
Disputes, chargebacks and regulator routes
First, gather the documentation checklist items above. Next, if there is an unauthorised or incorrect charge, start by asking the provider for a clear explanation and an itemised account of consumed credits and renewal timing. Keep a dated record of any responses.
If the provider refuses a refund and you believe Australian Consumer Law applies (for example if the service was misrepresented or not supplied as described), consider lodging a complaint with your payment card issuer or the relevant consumer protection body. Recent ACCC actions indicate regulators scrutinise automatic renewal and disclosure practices.
What to expect after you cancel Cougar Life
Most commonly you will keep access until the end of the billing period you already paid for; charges normally stop for future cycles once cancellation is processed according to the service’s terms. Keep monitoring statements for at least one billing cycle after your cancellation date.
Allow time for processing: refunds, if granted, may take multiple business days to appear in your bank or card account. If a refund is promised, ask for a clear timeline and reference number and keep that in your records.
If charges continue: escalate with your card issuer as a billing dispute and provide the documented timeline and evidence of your cancellation attempt and prior correspondence. Card issuers frequently have formal dispute processes and may be able to recover recurring charges under a chargeback.
Short note on consumer law and rights relevant to Cougar Life
The Australian Consumer Law protects against misleading or deceptive conduct and requires remedies where services are not delivered as promised. For subscription services like Cougar Life, that means refunds or remedial action can be available where the service was misrepresented or terms were not clearly disclosed. Recent enforcement activity highlights regulator focus on how auto-renewal and price changes are communicated.
Address
- Address: PO Box 67027, Toronto, ON Canada, M4P 1E4
Practical pro tips from a cancellation specialist
First, timestamp everything: immediately save receipts, screenshots of credit balances and any confirmation numbers. Next, check your bank statement for the exact merchant descriptor and the date of billing; this helps if you need to file a dispute. Additionally, record the expiry/renewal date and plan details so you can show whether a charge was for a new billing period.
Most importantly, treat credits as consumable currency: large credit purchases can outlast the period you expect, so reconcile usage early and document rapid consumption if you suspect unauthorised deductions. If you plan to contest charges, the clearest evidence is a short timeline with receipts, screenshots and your bank statement lines.
Final practical note: if your objective is to stop future billing, confirm the effective date of cancellation and keep watching for one billing cycle. If a provider offers any written confirmation or a reference number, keep that in your records as the main evidence for a dispute.