Cancellation service #1 in Germany
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Djay Pro service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
How to Cancel Djay Pro: Complete Guide
What is Djay Pro
djay Pro is Algoriddim’s professional DJ software available across mobile and desktop platforms. It offers real-time stem separation (Neural Mix), Automix AI, hardware controller integration and an extensive content library of loops and samples. Access to full Pro features is sold as a subscription with a free trial offered to new users, and a single Pro subscription can unlock features across multiple devices when linked to the same account. From a financial perspective, the service is presented as a recurring-value proposition: pay for ongoing feature access and cloud-integrated content rather than a one-off licence.
Official platform listings show in-app purchase entries in Australian dollars for recurring access; common price points visible to AU users include a monthly option and annual options at different price bands. The developer confirms a 7-day trial is available for Pro subscriptions. These commercial mechanics affect cancellation windows, refund eligibility and the effective monthly cost when you compare monthly versus annual billing.
| Plan or listing (typical AU in-app purchases) | Displayed AU price |
|---|---|
| Monthly Pro (common listing) | A$9.99 |
| Annual Pro (common listing) | A$79.99 |
| Other in-app purchase bundles | Varies |
Customer experiences with cancellation
What users report
Users report two consistent patterns: purchases tied to platform stores can create uncertainty about who issues refunds, and trial renewals sometimes surprise subscribers who expected automatic trial expiry. Forum posts and community threads show users who believed a trial would end without charge but saw a renewal billed to their account. Users also praise the product’s features while separately noting billing confusion as the main source of dissatisfaction.
Recurring issues and practical takeaways
1. Billing route matters: when the subscription is processed through a marketplace or app store, that store typically handles refunds and renewals; users have reported the developer directing refund requests to the store. This affects how quickly a dispute is resolved.
2. Multiple purchases and account mismatch: users who signed up on different devices or with different account identities sometimes find duplicate subscriptions or difficulty identifying which account was billed. Keep clear records of purchase receipts and the account used.
3. Trial timing: the product offers a 7-day trial; several support notes and community posts flag the need to take action before the trial ends to avoid a renewal charge. From a budgeting point of view, set a reminder at the trial start if you want to reassess value before committing.
How cancellations typically affect billing and refunds for Djay Pro
Subscription billing for djay Pro commonly follows the marketplace or platform through which the subscription was purchased, and that pathway determines refund and renewal handling. If the purchase is routed via a platform marketplace, that platform usually controls renewal notices and refund decisions; if purchased directly through the developer’s channels, the developer’s policies apply. This distinction is visible in support forum guidance where staff note refunds are processed by the store when bought through a platform.
In terms of proration and access: cancelling a subscription generally stops future renewals but does not always trigger a prorated refund for unused time. Many users retain Pro access until the end of the paid billing period after cancellation; that behaviour is consistently reported in documentation and marketplace norms. From a financial perspective, cancelling near the end of a paid period avoids wasting already-paid days.
Refunds and timeframes: reported processing times for refunds vary by payment channel. Community experience and third-party guides indicate refunds via payment providers and app stores can take several business days once approved. Keep in mind that refund approval is distinct from payment processing by banks.
Consumer rights and legal context relevant to Djay Pro
Under consumer law, digital content and subscription services must meet consumer guarantees such as acceptable quality and fitness for purpose. If djay Pro fails to deliver the features described or is materially faulty, consumers may have rights to repairs, replacements or refunds for the affected period. These rights are separate from a change-of-mind and depend on whether the service has a major failure. Apply these principles specifically to your djay Pro experience when assessing a refund request.
Documentation checklist
- Proof of purchase: order or transaction ID showing A$ amount and date.
- Billing statement: bank or card statement entry matching the vendor description.
- Purchase context: device and platform used at purchase time (timestamp, device model).
- Trial start and renewal dates: clear dates for trial activation and first charge.
- Account identifiers: username or account email tied to the purchase.
- Feature evidence: screenshots or notes if service failed to provide promised features.
- Correspondence log: date-stamped notes of any interactions you had related to the charge or refund request.
Common pitfalls and mistakes to avoid
- 1. Overlapping accounts: having multiple accounts can lead to duplicate subscriptions and make it hard to identify which payment to dispute. Keep account records consolidated.
- 2. Ignoring the billing cycle: failing to note the renewal date often results in an unwanted charge for a full period.
- 3. Assuming automatic refunds: many marketplaces will not refund for change-of-mind; eligibility usually depends on timing and whether the service was faulty.
- 4. Missing receipts: without a purchase receipt or transaction ID, dispute resolution and refund processing take longer.
| Plan comparison | Typical AU price | Effective monthly cost |
|---|---|---|
| Monthly Pro | A$9.99 | A$9.99/month |
| Annual Pro | A$79.99 | ≈A$6.67/month (A$79.99/12) |
| Free tier | No recurring fee | Limited feature set |
Disputes, chargebacks and escalation options
From a financial-advisor perspective, escalate methodically: assemble documentation, confirm which billing route processed the charge, and use the dispute channels available through your payment provider if you believe a charge is unauthorised or incorrect. Chargeback or dispute processes should be used when other reasonable resolution attempts are exhausted; banks and card networks have their own time limits for lodging disputes. Community reports indicate disputes routed through the payment processor or marketplace tend to move faster when supported by clear receipts and timelines.
What to do after cancelling Djay Pro
Monitor statements for at least two billing cycles after cancellation to confirm no further renewals occur. Keep copies of the cancellation confirmation or any acknowledgement you receive. Audit your subscription spend: compare the annual and monthly costs above to decide if switching cadence or downgrading makes sense for your budget. If you used Pro features for live events, export or archive any content or settings you want to preserve before access ends.
Consider these financial actions after cancellation: set a calendar reminder for the original renewal date to avoid surprises, re-evaluate whether the Pro feature set justifies the annual cost (annual pricing can reduce monthly equivalent to about A$6.67), and compare alternatives if you require only a subset of features. This analytical comparison will help you avoid friction in future subscription decisions.
Address
- Address: Algoriddim GmbH Königinstr. 33 Munich, Bayern 80539 Germany