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How to Cancel Eharmony: Complete Guide
What is Eharmony
Eharmony is a subscription-based dating service that uses a compatibility questionnaire and algorithm to match people seeking serious relationships. The basic offering allows profile creation and limited browsing; paid memberships unlock photos, unlimited messaging and advanced matching features. The service markets multi-month memberships rather than single-month plans and operates globally with a local presence for payments and support.
Official Australian pricing is not consistently displayed on a local landing page, so published Australian price examples come from independent comparisons and consumer guides that track local offers and promotions. Reported plan lengths commonly include 6, 12 and 24 month options and published comparisons show mid-range monthly equivalents (approx figures after promotions vary by source and time).
How Eharmony subscriptions typically work
Eharmony memberships are sold for fixed terms (commonly 6, 12 or 24 months) and are set to renew automatically at the end of the term unless renewal is stopped before the next billing date. Renewals can convert shorter initial terms into a new 12 month billing period and the renewal price may differ from the initial promotional price. Access generally continues until the end of the paid period even after a cancellation request.
Refunds and cooling-off: some local guides identify a short consumer cooling-off/refund window (often cited as around 14 days) for new subscriptions, but other sources and the company’s practice show refunds beyond that window are rare. In court filings the company has stated it does not ordinarily refund unused subscription amounts. If you believe a renewal or sign-up was misleading you may have additional rights under consumer protection law; regulators have recently challenged the service over renewal transparency.
Customer experiences with cancelling Eharmony
What users report
Public reviews and complaint threads show a consistent pattern: users report unexpected renewals, difficulty obtaining refunds after renewal, and frustration with the visibility of renewal terms at sign-up. Many reviewers describe being surprised by long-term billing after a promotional sign-up and by charges that appeared without an obvious prior reminder. These reports appear across review platforms and consumer complaint sites.
Recurring issues and practical takeaways
Analysis of public feedback highlights several recurring issues: renewal terms presented late in the purchase flow, differences between promotional and renewal pricing, and disputes about whether a consumer had adequate notice. Regulators have taken these complaints seriously and pursued enforcement. Practically, customers who later disputed charges commonly relied on bank statements, merchant receipts and timelines showing when charges posted.
Subscription plans and pricing snapshot for Eharmony
| Plan length | Representative monthly price (approx A$) | Notes |
|---|---|---|
| 6 months | Varies | Often marketed with higher effective renewal rates; promotional pricing reported in third-party guides. |
| 12 months | A$29 - A$49/month approx | Commonly named the mid option; many independent trackers show a mid-range monthly equivalent after promotions. Prices vary by offer and time. |
| 24 months | Varies | Longest-term plans reduce monthly cost but lock consumers into a multi-year commitment; total cost and instalment options differ by offer. |
Note: the company’s promotional and renewal pricing can differ. If the exact A$ amount matters for dispute or budgeting, use the merchant descriptor on your receipt or bank statement as the authoritative record.
Billing route comparison for Eharmony
| Billing route | Who controls refunds/renewals | Practical effect |
|---|---|---|
| Direct (card/PayPal billed by the service) | The service’s billing and terms apply; refunds and renewal handling are managed by the merchant subject to consumer law. | Company statements and terms typically control refund eligibility; access usually remains until end of paid period. |
| App store (Apple/Google Play) | Apple or Google generally control billing and refund decisions for purchases made through their stores. | Refund requests and subscription management are processed by the app store; platform rules and short windows often apply. |
Common questions consumers ask
- How to cancel Eharmony within 14 days: A 14 day refund window is cited in independent guides; eligibility can depend on whether premium features were used and which payment route applied. Expect documentation requests for any refund claim.
- Can I cancel Eharmony after 1 month?: You can lodge a cancellation request after one month, but refunds after initial cooling-off windows are uncommon; access normally continues through the paid period.
- Can you cancel Eharmony early and get a refund?: Early cancellation usually stops future renewals but does not automatically create a prorated refund. Refunds for early cancellation are exceptional unless required by law.
- How to cancel Eharmony auto renew: Auto-renewal is a standard behaviour for the service; the route you paid by affects who controls refund decisions. Keep merchant receipts showing the billing route.
Documentation checklist
- Receipt or purchase confirmation: merchant descriptor, transaction date and A$ amount.
- Bank or card statement: show the exact charge and posting date.
- Timeline of events: sign-up date, any promotional terms seen, renewal date and any interactions.
- Evidence of product delivery or non-delivery: if the service failed to perform as promised, save screenshots or notes of the issue.
- All correspondence records: dates and brief notes summarising any communications you made and responses you received.
If you believe you were wrongly charged for Eharmony
Dispute options commonly used by consumers include asking the merchant for redress, pursuing a card/transaction dispute with your financial institution, and lodging a complaint with consumer protection bodies. Which route is available depends on how you were billed and the timing of the charge. App store transactions are handled under Apple/Google policies; direct merchant charges are subject to the merchant’s terms and Australian Consumer Law.
Regulatory action: the competition regulator has pursued legal action over auto-renewal transparency and representations about subscription length. That action emphasises that unclear renewal displays and unexpected charges are enforceable issues under consumer law. If a practice appears misleading you can raise the matter with the relevant regulator or a consumer protection agency.
Practical pitfalls and mistakes to avoid when dealing with Eharmony
- Missing the renewal window: renewal charge dates can be months after the initial contract; set independent reminders from the purchase date shown on your bank statement.
- Assuming promotional price equals renewal price: promotional monthly equivalents often increase at renewal; check the total payable for the subsequent period on any receipt available to you.
- Overlooking how you were billed: app store purchases and direct merchant payments have different refund/management rules; identify the merchant descriptor on the statement to determine the route.
- Not keeping proof: without purchase confirmations and bank records, disputes are much harder to resolve.
What to expect after cancelling Eharmony
After a valid cancellation request is accepted, the typical outcome is: auto-renewal is switched off and access remains until the end of the current billing cycle. Refunds for unused time are uncommon unless consumer law requires it or the merchant agrees to make a goodwill payment. Document any confirmation of cancellation and note the expiry date you were given.
If a later charge appears after cancellation, act quickly: gather the documentation in the checklist above and consider raising a transaction dispute with your bank or payment provider if the merchant cannot resolve the issue. Escalating to a consumer protection authority is an option if you see misleading conduct or poor cancellation transparency.
Address
- Address: P.O. Box 241810, Los Angeles, CA 90024 USA
Next steps you can take now regarding Eharmony
Decide which outcome you want: stop future renewals, seek a refund, or escalate a disputed charge. Keep a clear timeline and the documentation checklist ready. If you pursue a refund or complaint, record dates and store all transaction receipts; this evidence materially improves your chance of a favourable resolution. In cases of suspected misleading conduct, consider filing a complaint with the regulator so your case can be counted with other consumer reports.