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Grindr

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Termination letter drafted by a specialized lawyer
Sender
Cancel Grindr Subscription | Postclic
Grindr
PO Box 69176
90069-0176 West Hollywood United States
help@grindr.com
Cancellation of Grindr contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Grindr service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Grindr
PO Box 69176
90069-0176 West Hollywood , United States
help@grindr.com
REF/2025GRHS4

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Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

How to Cancel Grindr: Complete Guide

What is Grindr

Grindr is a location-based social networking app designed primarily for gay, bi, trans and queer people to meet, chat and network. It offers a free tier plus paid tiers that add features such as ad removal, more profile controls, additional filters and privacy options.

Grindr sells premium access under names such as Grindr XTRA and Grindr Unlimited and accepts payments either through third-party app marketplaces or by direct in-app purchase depending on how the user enrolled. That billing route affects renewals, refund handling and dispute responsibility.

Subscription plans and pricing

Plans are offered on multiple intervals (weekly, monthly, multi-month bundles, annual) and pricing varies by billing route, promotions and regional App Store/Play Store pricing. Official Help Center and store listings confirm multiple in-app purchase options and auto-renew behaviour.

PlanCommon billing intervalsTypical AU pricing (varies)
Grindr XTRAMonthly, 3 months, 6 months, yearlyVaries (examples: A$17.49 - A$36.99 per month, promos apply)
Grindr UnlimitedMonthly, yearly (select offers)Varies (examples: A$36.99 - A$59.99 per month; yearly offers may be higher)
One‑off in‑app itemsSingle purchase (boosts, feature packs)Varies (typically lower single‑charge amounts)

The figures above are illustrative ranges drawn from store listings and local review summaries; exact AU prices fluctuate by store, device and promotional pricing. For example, App Store in‑app listings and local reviews show monthly examples around A$17.49 and multi‑month/yearly examples around A$92.99 - A$139.99 depending on the offer and billing interval.

How cancellations typically work for Grindr

Grindr subscriptions generally auto‑renew at the end of each paid period unless cancelled before the renewal window. When a subscription is cancelled, premium features typically remain available until the end of the current paid period. This means cancellation usually prevents future charges but does not cut short access already paid for.

Whether a refund is available depends on the billing route and the timing or reason for the refund request. Grindr’s published help and legal pages state purchases are final and non‑refundable in many cases, but the billing route and applicable consumer law can affect that position. In practice, purchases billed through third‑party marketplaces follow that marketplace’s refund rules.

There are two important service‑specific timings to note: marketplaces commonly treat automatic renewal as requiring cancellation before a short pre‑renewal window (often about 24 hours) to avoid another charge, and Grindr’s legal terms reference a 14‑day cancellation right in certain contexts for premium services. These timing rules affect whether a renewal charge can be avoided or whether the consumer may be able to exercise a cooling‑off right.

Customer experience with cancellation

What users report

User feedback collected from app store listings, discussion forums and consumer help sites shows a mix of routine and problematic experiences. Many users report straightforward renewals and continued access until period end after they cancel; others describe confusion about who handles refunds when a charge appears after deletion of the app or profile.

Common public comments include frustration at unexpected renewals after inactivity, trouble reconciling multi‑currency pricing or promotional rates, and concerns when billing appears from a platform rather than the app developer. Some users report success disputing unauthorised charges through their payment provider when they could demonstrate fraud or an error.

Recurring issues and practical takeaways

Recurring user issues: unclear renewal timing, misleading “no refunds” language that collides with consumer guarantees, and confusion about promotional or geo‑priced offers. Many reports emphasise tracking the original transaction details and the billing route used at purchase.

Practical takeaways drawn from user feedback: record purchase receipts, check billing statements for the exact merchant descriptor, and be prepared to show evidence if seeking a remedy under consumer law or through a payment dispute. Users who resolved matters often did so by producing clear transaction records and applying marketplace or bank dispute processes when appropriate.

Documentation checklist

  • Receipt: app store or payment confirmation showing amount, date and merchant descriptor
  • Transaction ID: bank or card statement line item for the charge
  • Billing cycle dates: purchase date and renewal date
  • Screenshots: any billing or plan screens at time of purchase
  • Terms excerpt: copy of the service terms or refund clause as seen when you purchased
  • Access evidence: proof you still had access or experienced a fault if disputing service quality
  • Communication log: concise notes of any correspondence (dates, times, summary)

Refunds, disputes and consumer rights

Grindr’s stated refund policy describes most purchases as final, and the help pages note that refunds for purchases made through marketplaces are subject to those marketplaces’ rules. At the same time, Australian Consumer Law (ACL) applies to digital services and may entitle you to remedies where the service is faulty, not fit for purpose or materially different from its description.

This means a “no refunds” clause does not automatically override statutory rights. For major failures of the service you may be entitled to a refund for the unused portion of a subscription or other remedies under the ACL. For minor problems, the provider is generally allowed to offer a fix or replacement.

If you believe a charge is unauthorised or fraudulent, banks and card providers have dispute and chargeback procedures that many users have used successfully to recover funds. Grounds typically include unauthorised transactions, clear errors, or failure to provide the promised service. Keep documentation and be ready to explain the basis of the dispute.

ScenarioWho typically handles itLikely outcome
Renewal billed by app marketplaceMarketplace handles refunds and appealsRefunds rare unless marketplace policy allows or ACL grounds exist
Direct purchase billed by app developerDeveloper may consider refund requests; terms may limit refundsPossible refund in exceptional cases or where ACL applies
Unauthorised chargeBank/card provider dispute + supporting docsChargeback possible if evidenced

Common pitfalls and mistakes to avoid

  • Assuming deletion stops billing: deleting the app or profile does not automatically stop renewals; the billing route controls renewals.
  • Relying on “no refunds” blanket language: ACL protections may still apply where services are faulty or misrepresented.
  • Missing renewal windows: short pre‑renewal windows commonly determine whether a renewal can be prevented; plan your actions with the billing period in mind.
  • Not saving proof: lacking receipts or statement entries weakens dispute options. Keep the documentation checklist items.

What to expect after cancelling Grindr

After a valid cancellation you should typically see that future auto‑renewal is prevented while access to premium features continues until the paid period ends. Monitor bank or card statements for any unexpected charges in the following billing cycle.

If a renewal charge appears after cancellation or deletion, gather your documentation and raise the issue promptly through the appropriate dispute channel for the billing route used. Remedies range from a merchant refund to a bank chargeback if you can demonstrate unauthorised billing or a breach of consumer guarantees.

Expect timeframes: marketplace and bank processes can take several business days to weeks. Be patient but persistent; polite, factual submissions with clear evidence improve the chance of a successful resolution.

Address

  • Address: PO Box 69176, West Hollywood, CA 90069-0176, USA

Further steps and resources

Keep clear records and monitor your statements for at least one billing cycle after cancelling. If you believe statutory rights apply, you can refer to consumer protection guidance on digital subscriptions and consider lodging a formal dispute with your payment provider.

Where service quality is the issue, document the fault precisely (dates, features not delivered) and seek a remedy under consumer guarantees. If necessary, contact local consumer protection authorities for guidance on enforcing ACL rights.

FAQ

To cancel your Grindr subscription before the trial ends, you must do so through the app or your billing account. Ensure you cancel before the trial period expires to avoid being charged.

If you can't cancel your Grindr subscription and believe you've been charged incorrectly, gather your transaction records and contact your payment provider to dispute the charge.

Grindr subscriptions in Australia typically operate on a monthly billing cycle, with charges occurring at the start of each new billing period unless cancelled.

Grindr's terms state that refunds are not typically provided for early cancellations. You may want to check your subscription details for any specific conditions.

When disputing Grindr charges, keep proof of your subscription, any cancellation attempts, and correspondence regarding the issue. This documentation will support your claim.