Cancellation service N°1 in France
Contract number:
To the attention of:
Cancellation Department – Happn
5 rue Feydeau
75002 Paris
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Happn service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
How to Cancel Happn: Easy Method
What is Happn
Happn is a location-based dating app that shows other users you have crossed paths with; basic matching and messaging features are available for free while a paid tier adds visibility and interaction tools. Subscriptions typically come as monthly, multi-month or annual digital memberships and users can also buy small credit packages for one-off features. In terms of billing, purchases may be processed directly by the app or through third-party marketplaces, which affects who manages renewals and refunds.
Subscription plans and typical pricing
Published prices vary by time and platform; the entries below reflect commonly reported Australian pricing ranges and credit-pack examples. When prices differ by platform or promotion, the actual checkout amount should be treated as authoritative.
| Plan | Typical AU price (approx) | Notes |
|---|---|---|
| 1 month premium | A$19.99 - A$24.99 (approx) | Shortest recurring option; higher per‑month cost than longer terms. |
| 6 month premium | A$15.00 per month (approx) | Lower monthly rate when billed over several months. |
| 12 month premium | A$10.00 per month (approx) | Lowest per‑month cost for annual commitment. |
Example consumables (credits/boosts) reported in AU pricing: small credit packs from A$2.99, mid packs A$14.99 - A$21.99, and larger packs A$35.99. These figures are typical examples, not guaranteed retail prices.
How cancellations typically work for Happn
Subscriptions are governed by where the purchase was made: platform-managed purchases follow the platform's renewal and refund rules, while direct payments follow Happn's stated policies. For platform purchases, the platform usually controls billing and refund outcomes. For direct purchases Happn can review refund requests under its policy.
Billing cycles: recurring subscriptions normally renew at the end of the paid period and remain active until that renewal date; cancellation commonly prevents the next renewal but does not always produce a pro rata refund for unused time. From a financial perspective, that means cancelling just after renewal typically yields a larger sunk cost than cancelling near the renewal cut-off.
Refund windows and review periods: Happn’s support notes that refunds depend on purchase channel and timing. For purchases via Google Play there is a different short-window refund flow for purchases under 48 hours, and for some requests Happn will review claims made within specific timeframes. Apple-managed purchases are handled through Apple's refund process. These distinctions materially affect whether you should expect a refund and the timelines for pursuit.
Customer experience with cancellation
What users report
Multiple user reports and forum threads emphasise that deleting the app or account does not automatically cancel a paid subscription; users frequently encounter surprise renewals after account deletion. Official guidance also repeats this warning. "Deleting the app doesn’t cancel or refund a subscription."
Recurring issues and practical takeaways
Common complaints are predictable from a financial planning view: unclear renewal reminders, inconsistent refund outcomes across platforms, and delays resolving charge reversals. Users often note faster resolution when they supply precise transaction identifiers and proof of purchase. Expect varying wait times depending on whether the purchase route was an app marketplace or a direct payment.
Refunds, disputes and chargebacks - financial perspective
Refund eligibility is not uniform: change-of-mind refunds are not obligatory under consumer law, but statutory guarantees cover failures of the service to perform as described. From a risk-control viewpoint, if the service materially fails to deliver promised features you may be entitled to a refund for the unused portion under consumer guarantees.
Disputes over unauthorised or incorrect charges can be raised with the payment provider used at purchase; documentation and timing are decisive in these cases. Consider the financial trade-off of pursuing small sums via formal dispute channels versus the administrative time and potential impact on future access to the platform.
Documentation checklist
- Proof of purchase: store or card receipt showing amount and date.
- Transaction IDs: platform order numbers (for example GPA... for Google Play) or merchant reference.
- Billing statements: bank or card entries showing the charge.
- Terms and screenshots: the subscription terms at time of purchase and any renewal notices.
- Communication records: dates and brief summaries of any enquiries or responses received.
Comparison table: Happn and alternatives
| Service | Typical monthly price (approx) | Purchase route | Financial note |
|---|---|---|---|
| Happn | A$19.99 - A$24.99 | App store or direct payments | Platform route affects refunds and renewal control. |
| Typical competitor (example: general dating apps) | Varies | Mostly app stores | Similar auto‑renew behaviours; longer terms lower per‑month cost. |
Consumer law considerations relevant to Happn
The Australian Consumer Law applies to digital subscriptions: services must be provided with due care and match the description. If Happn fails to provide core advertised features, consumers can seek remedies that may include refund for unused time. Change-of-mind refunds are discretionary and not guaranteed by law.
Regulatory attention to subscription transparency is increasing; enforcement actions in the sector show regulators expect clear notices about auto-renewal and straightforward cancellation mechanics. From a budgeting perspective, treat long annual plans as a commitment and set calendar reminders well before renewal dates.
What to expect after cancelling Happn
After a cancellation is processed, access typically continues until the end of the paid billing period; recurring charges should stop once the active term expires. Refunds for unused time are not automatic and will depend on the purchase channel and the specific facts of the request.
Financial follow-up actions to consider: monitor bank and card statements around the next renewal date, keep all receipts and transaction identifiers, and record any communications. If a renewal posts unexpectedly, preserve the evidence and escalate through the payment route that processed the original charge.
Address
- Address: 5 rue Feydeau, 75002, Paris
Practical recommendations and next steps
From a cost-optimisation standpoint, evaluate whether a shorter plan or pay-as-you-go credits better suits intermittent use; longer subscriptions reduce monthly price but raise the cost of early exit. Compare the marginal monthly saving against the opportunity cost of the locked capital.
Keep an auditable file with the items from the documentation checklist and set renewal calendar alerts. If you need a remedy for a substantive service failure, reference the consumer guarantees and the purchase route when making your case. If outcomes are unsatisfactory, regulatory complaint options are available but weigh the expected recovery against the time investment.