Cancellation service #1 in United States
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Hily service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
How to Cancel Hily: Complete Guide
What is Hily
Hily is a dating and social app that uses algorithmic matching and optional premium features to unlock enhanced interaction tools. The service offers a free basic tier alongside paid subscriptions and consumable in-app features designed to increase visibility, reactions and other premium actions.
Hily’s public materials and terms describe auto-renewing subscriptions, occasional free trials, and both direct and third-party billing routes. Structural differences between direct web subscriptions and marketplace purchases affect who controls renewals and refunds.
For product detail and plan examples consult the provider’s listings and terms: Hily publishes feature lists and a subscription framework on its site and in app stores.
Subscription plans and pricing (representative)
| Plan or item | Typical AU price or status | Notes |
|---|---|---|
| Hily Premium (weekly / trial options) | Varies (examples shown in AU listings: A$24.99 one-week trial price; A$9.99 recurring options may appear) | In-app listings show different trial and weekly offers that vary by platform and promotion. Prices can change. |
| Short-term premium / boosts / single features | Varies | Consumable items (boosts, unblurs) are priced separately and often fluctuate by region. |
App-store in-app purchase entries and third-party storefronts show specific AU amounts at the time of listing; those figures change frequently and may be promotional. Use the table above as a snapshot rather than a guarantee.
How cancellations typically work for Hily subscriptions
Framework: Hily’s terms set out a contractual model where subscriptions auto-renew for successive terms unless cancelled before the renewal. Termination of renewal usually means access continues until the paid term expires; the subscription then lapses at the next renewal date. Hily’s terms also state that, except where law requires otherwise, there is no entitlement to prorated refunds for the unused portion of a paid term.
Free trials: the provider confirms that free-trial access is offered in certain promotions and converts to a paid, auto-renewing subscription at the end of the trial unless cancelled prior to the first payment. Trial eligibility may be limited by prior paid use.
Billing mechanics and notice periods: Hily’s billing guidance indicates renewals are processed close to the end of the current subscription period (for example within 24 hours). The practical implication is that cancellation must be effected with sufficient lead time so the renewal is not charged. The exact notice or cut-off time can depend on which billing route was used.
Customer experiences with cancellation
What users report
Public reviews and forum threads show two recurring themes: reports of unexpected charges following trials or account deletions, and frustration where cancellation did not stop a renewal because the billing route was not addressed. Several reviewers explicitly reported having to escalate disputes with payment providers when automatic renewals took place. These accounts appear on review platforms and discussion boards and are reflected in Hily’s public replies.
Recurring issues and practical takeaways
Recurring complaints include (a) misconception that uninstalling or deleting an account cancels a subscription, (b) confusion over trial expiry timing, and (c) differences in refund outcomes depending on whether the subscription was handled by a third-party marketplace or directly. Hily’s support articles and terms explicitly note that an account deletion or app removal does not automatically stop recurring billing.
Practical takeaway: when a charge is unexpected, list the purchase route shown on your payment or bank statement and compare it with the subscription record to determine whether contractual cancellation procedures were followed. User reports indicate that the outcome of refund requests often depends on who processed the original payment and the timing of the report.
Legal rights and consumer protections that matter for Hily
In accordance with consumer protection law, consumers retain statutory rights where services fail to meet guarantees. If Hily’s services were not supplied as promised or there is a major failure, a remedy such as a repair, replacement or refund may be available under those guarantees. The provider’s contractual no-refund clauses cannot exclude remedies required by law.
Automatic renewal traps and regulatory scrutiny: Australian regulators have emphasised that businesses must not mislead consumers about cancellation ease or trial conversion. Conduct that gives a false impression about how or when a subscription will renew can attract enforcement attention. Consequently, contractual statements should be read alongside statutory protections.
Refunds, proration and disputes specific to Hily
Hily’s terms state that refunds are generally not provided for a partially used subscription term except where required by law or Hily’s discretionary policy. Where a free trial converts to paid access, Hily’s terms and support references make clear trials must be cancelled before conversion to avoid charges.
If you consider a charge incorrect, the principal mechanisms available in practice are: (a) lodge a formal dispute with the payment provider, (b) seek charge reversal if the transaction meets the provider’s rules for unauthorised or erroneous billing, and (c) escalate under consumer-protection channels where misleading conduct is suspected. Be aware that outcomes depend on contractual terms, the payment processor’s policies, and timing.
Documentation checklist
- Account identifiers: user name, profile ID or account reference as shown in the service.
- Transaction records: date, amount in A$, and the card or payment instrument used.
- Billing descriptor: text appearing on your statement that identifies the merchant.
- Promotional terms: screenshots or copies of the free trial or advertised price you relied on.
- Communication log: dates and summaries of any interactions or error messages (retain copies where available).
- Expiry and renewal dates: the start date of the subscription, trial end date and the date of the charged renewal.
Practical implications of direct vs third-party billing for Hily
| Issue | Direct web subscription | Third-party marketplace (mobile platform) |
|---|---|---|
| Control of renewal | Hily controls renewal terms and refund discretion under its terms. | The marketplace controls billing and some refund processes; contractual terms may give the marketplace primary control over billing actions. |
| Refund route | Refund requests are typically handled against Hily’s refund policy and applicable law. | Refunds often require engagement with the marketplace’s payment dispute/resolution channels; timing and eligibility can differ. |
| What stops a renewal | Contractual cancellation as defined by Hily’s terms determines renewal cessation. | Marketplace subscription controls and account settings determine renewal cessation. |
The table above captures structural differences that users have reported affect outcomes for renewals and refunds. Documentation that shows the purchase channel is often decisive in disputes.
Common pitfalls and mistakes to avoid when dealing with Hily subscription charges
- Assuming deletion equals cancellation: account deletion does not automatically stop recurring charges.
- Waiting until the last moment: reporting an issue after the renewal window closes reduces remedy options.
- Not checking the billing descriptor: the merchant name on your statement may differ from the app name and is key to identifying the payment route.
- Relying solely on informal claims: verbal or in-app assurances are weaker than recorded transaction evidence when contesting charges.
How to present a well-documented dispute regarding Hily
Framework: present a concise chronology (purchase, trial, renewal charge, action taken) together with documentary support (receipts, statements, promotional material). Make clear the remedy sought and the legal basis (e.g. mistaken billing, failure of service, or misrepresentation) and tie the claim to statutory consumer guarantees where relevant.
Timing matters: disputes lodged promptly after the charge are more likely to be processed favourably. Keep copies of all correspondence and transaction evidence throughout the process.
Address
- Address: Hily Corp. Attn: Copyright Compliance Department 3172 North Rainbow Boulevard #1132, Las Vegas, NV 89108
What to do after cancelling Hily
After the cancellation has taken effect, monitor your bank and card statements for at least one full billing cycle and keep documentary proof of the cancellation date and the last authorised charge. If an unexpected renewal appears, match it against your documentation and the purchase route shown on your statement before lodging a formal dispute with the payment provider.
If you believe contractual or statutory rights have been breached, consider seeking advice from consumer-protection bodies or legal counsel; regulatory authorities have recently taken action where automatic-renewal practices were misleading, which underscores that remedies may be available beyond the provider’s standard policy.
Finally, keep records for prospective reference: transaction copies, screenshots of plan terms, the cancellation confirmation and a clear timeline improve the likelihood of a favourable resolution if a charge is contested.