Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Ourtime
8750 N. Central Expressway, Suite 1400
75231 Dallas
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Ourtime service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
How to Cancel Ourtime: Step-by-Step Guide
What is Ourtime
Ourtime is a dating service focused on people aged 50+ that operates as a freemium platform: basic browsing is free while communication and advanced features require paid membership. The service offers short and multi-month subscription packages (commonly 1, 3 and 6 month options) that are presented as lump-sum purchases and include optional add-ons such as profile boosts and private modes. The official help pages state package choices are charged in full at purchase and may include a one-time processing fee for new upgrades.
In practice the platform is run by Match/People Media properties and is available on web and mobile; payment methods listed by the provider include major credit cards and PayPal, while many independent guides note that app-store purchases can alter how billing and refunds are handled.
Customer experiences with cancelling Ourtime
What users report
Public reviews collected on consumer-review sites show repeated complaints about automatic renewals, difficulty getting refunds, and limited responsiveness from support when users have billing queries. Multiple reviewers say they were charged after attempting to stop renewal or after account issues; others praise the app experience when matches appear local and service functions correctly.
Recurring issues and practical takeaways
Patterns in feedback: many complaints focus on unexpected renewals, perceived non-refunds for unused time, and confusion when subscriptions originate through app stores versus direct web purchases. Several reviewers recommend confirming the billing origin before disputing charges because app-store transactions are governed by Apple/Google policies.
How cancellations typically work for Ourtime subscriptions
Billing cadence: Ourtime commonly sells multi-month packages billed as a single upfront payment; one-month options exist but the provider emphasises that multi-month plans are charged in full at purchase. This means the service treats the purchase as covering a fixed term and continues service until that term ends.
Automatic renewal and renewal notices: subscriptions are routinely set to auto-renew unless cancelled before the renewal date. Reviewers report auto-renew charges as a frequent source of disputes. Transparency about renewal timing varies across platforms and promotions.
Proration and unused time: official materials indicate upgrades are charged in full and mention limited refund options; industry guides and reviews commonly report that partial refunds for unused time are rare and typically handled only where local law requires. Plan terms often state access continues until the paid term finishes.
App-store versus direct billing: if a subscription was purchased via an app store, the store usually controls billing, renewals and refunds; users who purchased through a website will have billing records showing a vendor charge rather than an App Store/Google Play entry. This distinction affects refund routes and timelines.
Short note on consumer rights tied to Ourtime
Consumer law context: regulators have scrutinised dating-site renewal and disclosure practices, and the ACCC has taken enforcement action where renewal terms were not clearly presented to users. For Ourtime subscribers, that means unclear renewal or misleading pricing could be grounds for complaint to a regulator or an ombudsman, but remedies depend on the specific facts.
Practical legal point: if you believe a renewal or billing practice was misleading or unfairly applied to your Ourtime membership, keep dated records and refer to your transaction evidence when seeking a remedy. Consumer law may require a vendor to provide redress in certain circumstances.
Documentation checklist
- Subscription receipt: save the receipt or transaction ID that shows plan length and amount billed.
- Billing entry: capture the bank or card statement line showing the merchant and A$ amount.
- Purchase origin: note whether the purchase was billed by the app store (Apple/Google) or directly by the vendor.
- Terms snapshot: keep a dated copy or screenshot of the plan terms that applied at purchase.
- Communications log: record dates and summaries of any contact or case numbers from the vendor or app store.
- Access evidence: note the dates you could access premium features vs dates you were denied (useful for refund claims).
Subscription plans and typical AU pricing (overview)
| Plan | Typical AU price (approx) | Common billing note |
|---|---|---|
| 1 month | A$48 - A$75 (approx) | Charged as single payment for the month; can be a higher per-month cost. Sources vary by promotion. |
| 3 months | A$90 - A$130 total (approx) | Usually billed as one lump sum for the 3-month term. |
| 6 months | A$146 - A$228 total (approx) | Often lowest monthly average but billed upfront; promotional rates change frequently. |
These AU ranges are compiled from independent reviews and local guides; exact A$ amounts depend on promotions, whether purchase was made in-app, and prevailing exchange rules when billed through non-AU storefronts. Use the transaction receipt to confirm the exact A$ charged.
Feature comparison at a glance
| Feature | Free membership | Paid membership |
|---|---|---|
| Browse profiles | Yes | Yes |
| Unlimited messaging | No | Yes |
| See who viewed you | No | Yes |
| Boosts and add-ons | Limited | Available for extra fee |
| App-store purchase handling | N/A | Governed by Apple/Google if bought through app |
Paid features and add-ons vary by plan tier; the provider documents that add-ons and premium options are offered during upgrade and after purchase.
Common pitfalls and mistakes to avoid
- Not confirming billing origin: failing to check whether the charge was from the app store or vendor complicates refunds.
- Missing renewal window: auto-renewal is common; missing the cancellation window often results in an unexpected billed period.
- Assuming deletion cancels billing: deleting a profile does not necessarily stop a subscription; keep payment evidence to verify.
- Relying on generic promises: promotional language like "one month" may hide renewal terms; always keep the plan terms you agreed to.
- Weak documentation: no receipts or screenshots make disputes harder to resolve.
How refunds, disputes and chargebacks are usually handled for Ourtime
Refund expectations: official guidance and independent reviews indicate refunds are limited and often depend on timing, proof of error, or the platform that processed the charge. Some vendors state processing fees or non-refundable clauses for upgrades.
Dispute route: if a charge appears incorrectly on a card statement or renews in error, many users escalate by lodging a dispute through their payment provider while simultaneously presenting collected evidence. Remember that app-store purchases are governed by the store's refund procedures.
Chargebacks: a chargeback may stop future debits but often requires clear evidence of unauthorised or incorrect billing. Chargebacks can affect your access to the service and may be subject to time limits imposed by card issuers.
Practical tips from cancellation experience
- Check the billing origin first: app-store vs vendor differences are the most common source of confusion.
- Record renewal dates: note the exact expiry/renewal date so you can compare with statement entries.
- Keep short time-stamped screenshots: a dated screenshot of plan terms or checkout confirmation strengthens a later claim.
- Act promptly on unauthorised renewals: shorter windows make evidence fresher and disputes easier.
- Escalate with evidence: if you open a formal dispute with your bank or card issuer, provide the receipts and terms you saved.
Address
- Address: Match Group, LLC, 8750 N. Central Expressway, Suite 1400, Dallas, Texas 75231, United States
What to Do After Cancelling Ourtime
Monitor statements: after a cancellation action, check your card and bank statements for at least one full billing cycle to confirm that no further renewals occur. Keep the transaction evidence for at least 6 months.
Preserve access evidence: if you retained any paid access after cancelling, keep dated screenshots showing when access stopped or continued; this helps with refund claims or disputes.
If a renewal posts in error: gather your purchase receipt, billing line from your statement and any terms you saved, and present them to your payment provider as part of a dispute or chargeback. For app-store purchases follow the store's published refund route; for direct vendor charges use the transaction evidence when seeking redress.
Escalation path: if you cannot resolve a billing dispute through your payment provider or the vendor's published channels, consider lodging a complaint with your local consumer protection agency or the relevant dispute resolution schemes, citing the specific evidence you have collected.