Servizio di annullamento N°1 in United Kingdom
Numero di contratto:
All'attenzione di:
Ufficio Disdette – Paired
86-90 Paul Street
EC2A 4NE London
Oggetto: Disdetta del contratto – Notifica tramite email certificata
Gentili Signori,
Con la presente comunico la mia decisione di recedere dal contratto numero relativo al servizio Paired. Questa notifica costituisce una volontà ferma, chiara e inequivocabile di disdire il contratto, con effetto dalla prima data possibile o in conformità al termine contrattuale applicabile.
Vi prego di adottare tutte le misure necessarie per:
– cessare ogni fatturazione a decorrere dalla data effettiva di disdetta;
– confermarmi per iscritto la corretta ricezione della presente richiesta;
– e, se del caso, inviarmi il rendiconto finale o la conferma del saldo.
La presente disdetta vi viene inviata tramite email certificata. L'invio, la marcatura temporale e l'integrità del contenuto sono stabiliti, rendendolo una prova equivalente che soddisfa i requisiti della prova elettronica. Disponete quindi di tutti gli elementi necessari per trattare regolarmente questa disdetta, in conformità ai principi applicabili in materia di notifica scritta e libertà contrattuale.
In conformità al Codice del Consumo e alle normative sulla protezione dei dati, vi chiedo inoltre di:
– eliminare tutti i miei dati personali non necessari ai vostri obblighi legali o contabili;
– chiudere ogni account personale associato;
– e confermarmi l'effettiva cancellazione dei dati secondo i diritti applicabili in materia di protezione della privacy.
Conservo una copia integrale di questa notifica nonché la prova di invio.
Cordiali saluti,
11/01/2026
How to Cancel Paired: Complete Guide
What is Paired
Paired is a relationship app that offers free daily prompts and a paid Paired Premium tier with expanded conversations, couple games, expert exercises and relationship insights. The service is designed so that when one partner buys Premium, access is shared with the paired partner; Premium is sold as monthly and annual subscriptions.
Paired is distributed on major app stores and also accepts purchases through its own website and in-app flows, which affects who appears on your billing statement and who can process refunds. Known in the store listings as Paired: Couples & Relationship, in-app purchase entries for annual and monthly Premium tiers appear in app store listings.
Subscription plans and pricing at a glance
| Plan | Typical price shown (A$) | Billing cycle | Notes |
|---|---|---|---|
| Paired Premium - monthly | A$23.99 (examples shown in app store) | Monthly | Monthly access to Premium features; billed as a recurring subscription. |
| Paired Premium - annual | A$124.99 (examples shown in app store) | Annual | Often marketed with a lower effective monthly price; renews automatically. |
| Other in-app price points | Varies | Monthly or annual | App store listings show a range of in-app purchase price points across regions and promotions. |
Prices vary by promotional offers and the billing platform used at purchase. Use the price entries above as representative pricing visible in app store listings rather than a guaranteed current price.
How cancellations typically work for Paired subscriptions
Paired subscriptions are auto-renewing. Paired’s support documentation states you must cancel at least 24 hours before the renewal to avoid being charged for the next period; late cancellations may still result in a charge because the renewal can be in progress.
Who can stop future billing depends on who billed you. If your billing statement shows the app store or the store operator, that billing platform controls future renewals; if the merchant name linked to Paired appears, Paired’s own billing flow handles it. Paired’s terms confirm app store purchases are processed through the app stores and cannot be refunded directly by Paired.
Proration and refunds: Paired’s terms state that cancelling does not normally produce a refund for the unused portion of a paid period. For subscriptions purchased directly from Paired’s website or processed by Paired, the support pages indicate refunds are considered on a case-by-case basis and are not guaranteed. For purchases processed by an app store, Paired refers refund requests to that store.
Account deletion vs subscription cancellation: deleting your Paired account does not automatically stop billing. Paired explicitly warns that account deletion is irreversible and that subscriptions remain bound to the purchase origin until properly stopped. Keep a record that deletion and subscription cancellation are separate actions.
Customer experience with cancellation
What users report
Public feedback collected on review aggregators and complaint pages shows high overall app ratings but isolated reports about unexpected charges, trial-into-paid conversions, and frustration when a trial appears to have been cancelled yet a charge still posts. Some users report confusion when purchases appear under different price points across the website and app store.
Review excerpts and thread summaries show two recurring patterns: billing source confusion (app store vs website) and timing problems around trial expiry or the 24-hour renewal window. Several users asked for refunds after accidental purchases; outcomes vary depending on where the purchase was processed.
Recurring issues and practical takeaways
Practical takeaways from user reports and Paired’s help pages: always confirm which merchant appears on your bank or card statement, note the exact renewal/expiry timestamp shown in the app or receipt, and keep order IDs or receipts for any refund discussions. These small checks resolve the majority of common disputes.
Users also recommend checking whether a partner’s purchase is covering your account and verifying which account or Apple/Google ID was used to make the purchase, because paired accounts can mask the true billing origin. Documentation and screenshots speed a successful resolution.
Documentation checklist
- Order ID or receipt: transaction reference shown on your purchase receipt or billing email.
- Billing statement evidence: the merchant name and amount as shown on your card or bank statement.
- Purchase date and time: timestamp of the charge or trial start.
- Screenshots: renewal/expiry page and any in-app messages about trial or renewal.
- Partner confirmation: if your partner may have bought Premium for both of you, note which account was used.
- Device/account identifiers: the app store account used (Apple ID or Google account) or the email used for a website purchase, if known.
Common pitfalls and what to expect
- Timing and renewal windows: cancellations after the 24-hour cut-off typically do not prevent the next charge. Paired’s guidance highlights the 24-hour rule for avoiding renewal charges.
- No proration for remaining days: Paired’s terms say cancelling will not ordinarily generate a refund for the unused part of the subscription period.
- Partner-paid access: if a paired partner purchased Premium, your local account may still show Premium while the partner remains billed; cancelling on your profile may be restricted.
- Multiple price listings: app store and website pricing may show different promotional amounts; reconcile receipts to the exact billed amount.
- Deleting the account does not stop billing: account deletion is separate from subscription stopping and does not guarantee a refund or billing termination.
Disputes, chargebacks and consumer rights that matter for Paired
Digital subscriptions sit under the Australian Consumer Law when there is a major failure in delivery or the service is not as described. Remedies can include refunds or other remedies if the service fails the consumer guarantees. However, change-of-mind refunds for digital content are often discretionary. If the underlying transaction was processed by a third-party platform, that platform’s refund rules will also apply.
Card disputes or chargebacks are a last resort when a timely refund attempt fails. Keep in mind banks assess chargebacks against the merchant’s policy and the platform that processed the payment; well-documented evidence increases your chance of success. Use chargebacks only after other resolution avenues have been exhausted and you have retained supporting documents.
What to do before you attempt to stop renewals
First, confirm the billing origin shown on your statement and capture a screenshot of the transaction. Next, gather the documentation checklist items above so you have everything ready to reference if a refund discussion becomes necessary.
Additionally, check whether a partner account covers your Premium access. If it does, coordinate with them so the correct subscription is handled and future charges are avoided. Finally, monitor the exact renewal timestamp and set your own reminder well before the 24-hour cutoff.
Practical refund expectations for Paired subscriptions
If the purchase was through an app store, Paired’s support notes that the store controls refunds for purchases made through it. When the purchase was made directly via the Paired website, Paired can consider refunds but states refunds for unused periods are normally not granted. Acting quickly after an accidental charge improves the chances of a successful refund.
Record keeping and follow up tips
- Save receipts: store the purchase receipt and any order IDs securely.
- Keep timeline notes: brief notes with dates and times of actions you took and responses you received.
- Preserve screenshots: receipts, expiry/renewal notices, and payment entries from bank statements.
- Document partner purchases: confirm which account was used if you share Premium with someone else.
Address
- Address: 86-90 Paul Street, London, England, EC2A 4NE, United Kingdom
What to do after cancelling Paired
After you stop renewal attempts, keep monitoring your card or account for at least one billing cycle to confirm no further charges appear. If an unexpected charge occurs, use your documentation to request a refund through the original payment channel and escalate with your card issuer if necessary.
Also keep your account data if you expect to return: Paired keeps user progress after cancellation, but access to Premium features ends with the subscription expiry. If you previously deleted the app or your account, restore any saved documentation first so you can support refund or dispute requests.