How to Cancel Roomster: Simple Process

What is Roomster

Roomster is a global room- and roommate-matching service that offers free basic listings and a paid subscription tier that unlocks private messaging and contact features. The service operates across web and mobile platforms and distinguishes between a Basic membership (free) and a Full membership (paid), with tiered subscription lengths that automatically renew unless cancelled.

Official terms list discrete subscription lengths and recurring charges for different device routes, which affects the timing of renewals and the entity that processes payments. This architecture has practical consequences for refunds and disputes.

Customer experiences with cancellation

What users report

Public feedback from review platforms identifies a pattern of complaints about unwanted renewals, unexpected charges and difficulty obtaining refunds. Many reports focus on recurring charges after short trial periods and confusion about renewal timing.

Some reviewers describe mismatches between advertised durations and the charge they received; others report that billing handled via mobile marketplaces led to inconsistent outcomes when seeking refunds. Paraphrased user comments frequently mention limited transparency around paid messaging and the cost to access mailbox features.

Recurring issues and practical takeaways

Recurring themes are: unclear visibility of automatic renewal in purchase flows, differences between web and marketplace billing, and delays or limits in refund responses. These issues tend to drive disputes filed with payment providers.

Practical takeaways from public feedback: track renewal dates, verify which payment route processed the charge, and keep concise records if you pursue a dispute. Monitoring statements soon after the renewal date reduces the time window for corrective action.

How cancellations typically work for Roomster subscriptions

Framework: Roomster’s terms identify a Full membership that unlocks message access and that membership periods automatically renew for the same term unless cancelled before the end of the current period. This creates an obligation to give notice before renewal to avoid the next billing cycle.

Billing cycles and renewals: Plans are sold in short durations (for example, seven, thirty, sixty or ninety day windows in the official terms) and renew automatically at the listed rate for the same period. Because renewals are automatic, the effective cancellation window is the time before the renewal date.

Device and payment route distinctions: Roomster’s published fees differ by access route; iOS, Android and web routes are described separately for initial term lengths and renewal behaviour. Consequently, who issued the charge (merchant versus an app marketplace) will materially affect refund policy and the mechanism for dispute.

Proration and refunds: Roomster’s terms do not guarantee pro-rata refunds after renewal; refunds appear to be discretionary and may be influenced by where the subscription was purchased. In accordance with the service terms, automatic renewal language places the onus on subscribers to cancel before the end of the period to stop future charges.

Cooling-off rights: The Australian Consumer Law does not generally provide an automatic change-of-mind refund for ongoing digital services, though regulators expect clear disclosure and fair processes. For Roomster, any post-purchase refund or grace period will depend on the service’s stated policies and the payment processor’s rules.

Billing and refunds: what to expect for Roomster

Expected charges: Official terms list initial price points (displayed in USD within the terms) for short and medium durations; these are subject to currency conversion for Australian customers and to the channel handling the transaction.

Approximate AUD equivalents: the USD-listed prices converted at contemporary rates yield approximate A$ amounts for comparative purposes only. Conversions below were calculated using central exchange data near early January 2026. These are estimates and actual billed amounts will depend on the processor’s exchange and fees.

Note: the official terms present amounts in US dollars; the figures above were converted to AUD and marked as approximate. Refer to your billing statement for the exact charged amount.

The comparison above summarises functional differences set out in Roomster’s terms and clarifies why a paid Full membership leads to recurring charges.

Common pitfalls and mistakes to avoid when you cancel Roomster

• Failing to verify the renewal date: Missing the renewal window is the most-cited cause of an unwanted charge. Record the exact renewal date shown on your receipt and bank statement.
• Not confirming the payment route: If the charge was processed by an app marketplace, refund eligibility and timelines differ from merchant-processed cards.
• Assuming automatic proration: The terms do not promise pro-rata refunds after renewal; expect that a full-period charge may be retained absent a discretionary refund.
• Delaying documentation: Failing to capture receipts, screenshots of terms at purchase, and renewal confirmations weakens a later dispute.
• Relying on public complaints alone: While reviews can show trends, they do not replace your own documentation and the formal dispute channels available through your payment method or regulator.

Consequently, address each of these areas when preparing any contestation of a charge.

Documentation checklist for Roomster cases

• Purchase evidence: keep the original receipt or transaction entry showing the date, amount and merchant descriptor.
• Terms capture: save a copy or screenshot of the version of the terms that applied at the time of purchase, including automatic renewal clauses.
• Renewal notice: preserve any notification received about an upcoming renewal or the absence of such notice.
• Bank/card statements: highlight the charge and note any subsequent related entries.
• Complaint record: maintain a clear log of dates and brief descriptions of attempts to resolve the issue with the merchant and payment provider.
• Third-party evidence: collect contemporaneous public reviews or posts only as supporting context, not proof of your transaction.

Address

• Address: 285 W Broadway Rm 320, New York, NY 10013, USA

Disputes, chargebacks and regulatory options for Roomster

Dispute hierarchy: if a post-renewal charge is unauthorised or inconsistent with the written terms, the primary remedies are: seek merchant redress under the service’s refund policy; lodge a payment dispute with your card issuer or payment provider; and if necessary, escalate to a regulator.

Regulatory context: the ACCC and consumer law considerations focus on transparency of renewal terms and fair cancellation mechanics for subscription services. Where widespread misleading practices are alleged, regulators have pursued enforcement actions against large digital services. Use regulator guidance as a reference point when assessing whether a provider’s conduct breached consumer law.

Timelines: file disputes promptly. Financial institutions and marketplaces impose their own time limits for chargebacks and disputes; early action preserves options. Retain all documents cited in the checklist while you pursue relief.

What to do after cancelling Roomster

After you have effected cancellation in whichever manner applies to your purchase route, monitor your next bank statement for any unauthorised renewals and keep evidence of the cancellation action and dates. Keep all documentation from the checklist accessible.

If a refund is due but not issued, escalate the matter through the payment dispute channels and reference the precise contractual clause that governs automatic renewal in Roomster’s terms. If systemic unfair treatment is evident, consider lodging a complaint with the relevant consumer regulator.

Finally, document the outcome and preserve records for 12 months after the disputed charge, as this duration is typically sufficient for follow-up queries from banks or regulators. Maintain a methodical chronology: date, action, response. This improves the chances of a favourable resolution and supports any formal complaint.