Serviço de cancelamento N.º 1 em United States
Senhora, Senhor,
Notifico através desta a minha decisão de pôr termo ao contrato relativo ao serviço Scruff.
Esta notificação constitui uma vontade firme, clara e inequívoca de cancelar o contrato, com efeito na primeira data possível ou de acordo com o prazo contratual aplicável.
Solicito que tome todas as medidas úteis para:
– cessar toda a faturação a partir da data efetiva de cancelamento;
– confirmar-me por escrito a boa tomada em conta deste pedido;
– e, se for o caso, transmitir-me o extrato final ou a confirmação de saldo.
Este cancelamento é-lhe dirigido por correio eletrónico certificado. O envio, a datação e a integridade do conteúdo estão estabelecidos, o que faz dele um escrito comprovativo que responde às exigências da prova eletrónica. Dispõe portanto de todos os elementos necessários para proceder ao tratamento regular deste cancelamento, de acordo com os princípios aplicáveis em matéria de notificação escrita e de liberdade contratual.
De acordo com as regras relativas à proteção de dados pessoais, solicito também:
– que elimine todos os meus dados não necessários às suas obrigações legais ou contabilísticas;
– que encerre qualquer espaço pessoal associado;
– e que me confirme a eliminação efetiva dos dados segundo os direitos aplicáveis em matéria de proteção da vida privada.
Conservo uma cópia integral desta notificação assim como a prova de envio.
How to Cancel Scruff: Complete Guide
What is Scruff
Scruff is a location-aware social and dating app primarily for men who identify as gay, bisexual, trans, queer and other members of the LGBTQ+ community. The service offers free basic features and a paid tier (commonly marketed as Scruff Pro) that unlocks advanced filters, ad removal and additional visibility tools. Scruff is operated by Perry Street Software and makes use of app-store billing as well as direct web/third-party payment processors for paid plans.
The app lists multiple subscription durations (monthly, multi-month bundles and annual) and a la carte in-app purchases such as messaging or browsing upgrades; prices and exact bundles vary by purchase channel and regional storefront. Scruff’s terms and support pages make clear that different purchase routes are processed by different billing providers.
How Scruff subscriptions typically operate
Overview: Paid access runs on an auto-renew model tied to a billing period (30 days, 90 days or 1 year depending on the plan). Renewals are normally applied automatically at the end of the billing period unless the auto-renewal setting has been disabled in the billing provider that processed the purchase.
Billing channels: Subscriptions may be processed by the App Store (Apple), Google Play, or a third-party payment processor such as Stripe. Each channel maintains its own billing records and handles receipts and refund requests according to its own policies. Scruff’s support documentation explicitly identifies these channels.
Proration and access: If you end a paid period before it expires, access to paid features is usually retained until the paid period ends; proration or partial-period refunds are not commonly offered. Refund outcomes are dependent on the original purchase channel and the provider’s refund rules.
Customer experience with cancelling Scruff
What users report
Feedback collected from public review platforms shows a mix of reactions: some users find billing clear when purchased through app stores, while a number of reports describe frustration around unexpected renewals, slow or unclear support responses, and difficulties when the purchase route or account state is ambiguous. These accounts appear on review sites and forum threads.
Representative user comments referenced on review sites call out: unexpected automatic renewals, perceived lack of timely support for billing questions, and confusion over whether refunds are available. A few users explicitly describe having to escalate disputes with their card issuer or platform provider. These are paraphrased from public reviews.
Recurring issues and practical takeaways
1. Purchase channel matters: the processor named at purchase controls receipts and refund handling. Keep a record of which store or processor was used for the original charge.
2. Auto-renew windows: auto-renewal notices and the timing of renewal charges are made by the billing provider; be prepared for a renewal charge within a day before a period ends.
3. Support lag and documentation: multiple reviews reference slow support response times for billing disputes. Saving receipts and chronological records of the purchase and any follow-up attempts improves your position if you need to dispute a charge.
Subscription plans and pricing (what’s commonly seen)
| Plan | Typical store listing (example) | Notes |
|---|---|---|
| Monthly | A$14.99 (example in-app amount listed). | Common short-term option; price shown in-store may vary by region and promotions. |
| Three-month bundle | A$41.99 (example in-app amount listed). | Often marketed as a discounted multi-month bundle; check the exact total before purchase. |
| Annual | A$124.99 (example in-app amount listed). | Lowest per-month cost when spread across 12 months; store promotions sometimes change this number. |
Pricing note: the amounts above reflect in-app listings captured from an app-store storefront and are representative examples. Actual prices you see may differ by platform, promotion or exchange-rate display; treat the table as a guide rather than a guaranteed current price.
How purchase channels differ (quick comparison)
| Purchase channel | Who processes billing | Typical refund/management path |
|---|---|---|
| App Store (Apple) | Apple handles receipts and subscription records. | Refunds and subscription management are governed by Apple’s policies and transaction logs. Scruff’s documentation notes App Store-managed subscriptions. |
| Google Play | Google Play handles receipts and subscription records. | Google Play policies apply to refunds and subscription records. Scruff links Google Play purchases to in-app subscription handling. |
| Stripe / web-based | Stripe or an equivalent payment processor records the charge. | Refunds and receipts depend on the processor terms; Scruff’s support materials reference Stripe for certain direct purchases. |
Cooling-off rules, refunds and legal considerations tied to Scruff
Cooling-off periods: standard consumer cooling-off rights that apply to in-person or some distance sales may not automatically give you a refund for digital subscriptions; whether a refund is available often depends on the purchase channel and the stated terms at sale. Check the purchase receipt and the applicable platform terms.
Refund practice: independent reviews and Scruff-adjacent support documentation indicate that refunds for partial periods are not typically provided and outcomes vary by payment processor. Maintain your receipts and time-stamped records to support any request or dispute.
Contractual protections: Scruff’s terms reserve certain rights including limitation of liability and arbitration clauses; these can affect dispute options and remedies. Note these clauses when evaluating long-running disputes.
Documentation checklist
- Receipt: screenshot or PDF of the original purchase showing date, plan and charged amount.
- Billing statement: bank or card statement entry showing the merchant descriptor and amount.
- Time-stamped notes: record dates and brief notes of any interactions or attempts to resolve the charge.
- App-store / processor record: copy of the store or processor transaction page or confirmation message (store name, transaction ID if present).
- Evidence of use: optional screenshots showing account activity or lack of use if arguing non-use or accidental renewal.
Disputes, chargebacks and what to expect
Start with gathering documentation: keep the items from the checklist together and create a short timeline showing purchase date, renewal date and any follow-up. Strong documentary evidence increases the chances of a favourable outcome if you later involve a payments provider.
Chargebacks: financial institutions and card networks have specific timelines to raise disputes for unauthorised or incorrect charges. Be aware that a chargeback can be reversed if the merchant successfully disputes it; the process can also lead to account restrictions. Keep records and monitor your account after filing any dispute.
Escalation risk: disputes sometimes trigger account flags or restrictions under the service terms; Perry Street Software’s terms disclose potential account actions and liability limits, which is typical for digital services. Factor this into your strategy when weighing options.
Common pitfalls to avoid
- Mismatched purchase records: buying on one device/store but searching for receipts in another can cause confusion; reconcile the store name on your statement with the receipt.
- Missed renewal windows: renewal charges often appear within 24 hours of period end; monitor billing around those dates.
- No proof of purchase: if you cannot show a clear receipt you will have a weaker dispute case.
- Delayed dispute: waiting beyond card network timelines can close the window for a chargeback.
Address
- Address: Perry Street Software, Inc - Attn: Agent for Notice of Copyright Claims - 929 Alton Rd Ste 500, Miami Beach, FL 33139, USA
Account data and deletion notes
Permanent deletion: Scruff’s support documentation indicates that a permanent deletion request begins a process that can include a waiting/flagging period (for example, a 30-day window before final removal), and that some data may be retained as required by law. This is distinct from subscription billing actions.
Data retention: terms and privacy pages note that certain information may be retained for legal or operational reasons even after an account is flagged for deletion. Keep copies of any account-related content you need before initiating any removal process.
What to do after cancelling Scruff
Monitor bank and card statements for at least two billing cycles to ensure no further renewals appear. Keep copies of the final receipt showing the last paid period.
Archive important content from the account promptly if you want to keep messages, photos or other saved data; deletion flows can remove access permanently after the service’s retention window ends.
If an unexpected renewal or unauthorised charge appears, use your compiled documentation when contacting the billing processor or your card issuer; maintain a calm, factual timeline and copies of receipts. Expect that outcomes depend heavily on the original purchase channel and the processor’s policies.