How to Cancel Shaadi: Easy Method

What is Shaadi

Shaadi is a long-established matrimonial and matchmaking service that offers free profiles and paid premium memberships to unlock messaging, contact details and visibility tools. It operates global and country-specific portals and a mobile app, and markets tiered plans such as Gold, Gold Plus, Diamond, Diamond Plus and Platinum Plus with durations typically offered in 3, 6 and 12 month terms. Shaadi publishes a 30 day money back guarantee but that promise is qualified in its terms and shown across regional pages. The platform also offers verification/blue-tick features and profile-boosting options as premium add-ons.

Subscription plans and typical AU pricing

Below is a compact snapshot of commonly available plan lengths and a market-derived AU price guide. Prices can change with promotions and in-app store conversions, so treat amounts as a purchasing reference rather than a final price quote.

Source: market pricing summaries and regional review sites showing AU-equivalent figures; your final price will depend on promotional offers, app-store taxes and currency rounding.

Plan features comparison

Features and tier names are explicitly listed on Shaadi’s membership pages; benefits scale with higher tiers and longer durations.

Customer experiences with cancellation

What users report

First, many reviewers praise matches and verification tools when a connection succeeds, but cancellation and refund experiences show mixed reports. A significant number of public reviews and complaint threads describe frustration with perceived slow or ineffective support when seeking refunds or ending subscriptions. Several reviewers describe disputes over renewals, requests for refunds denied or delayed, and concerns about auto-renew behaviour on app-store purchases.

Next, multiple sources note that the advertised 30 day money back guarantee is not unconditional. Court and industry coverage has highlighted that the guarantee is tied to specific actions and conditions, such as activity thresholds and acceptance criteria, which can limit eligibility for an automatic refund. That nuance has been the focus of regulatory scrutiny and legal commentary.

Recurring issues and practical takeaways

Users consistently report the following recurring themes: unexpected auto-renewal charges after promotion periods, difficulty getting refunds accepted without meeting fine-print conditions, and the need to use the payment-platform dispute processes for in-app purchases. Real user tips seen across reviews include keeping copies of receipts, screenshots of plan terms, and close monitoring of billing descriptors.

How cancellations typically work for Shaadi subscriptions

Most Shaadi premium plans are time-limited (3, 6 or 12 months) and are billed as single-term purchases or as auto-renewing subscriptions when bought through mobile app stores. If you bought via an app store, the app-store billing rules apply to renewals and refunds. Shaadi’s site and app-store listings note auto-renew behaviour for in-app purchases and refer buyers to the platform billing system for subscription management.

Regarding access and proration: cancelling a subscription normally prevents future renewals but usually does not trigger an automatic pro rata refund for the unused portion. Instead, users typically retain premium access until the end of the paid period. Always check the plan terms printed on your purchase confirmation because exceptions and promotions can change treatment of pro rata refunds.

Cooling-off and money-back: Shaadi advertises a 30 day money back promise but legal and regulatory commentary shows that the guarantee is conditional. In some legal reviews the money-back message was found to require specific qualifying activity before a refund is available, so expect eligibility checks rather than an automatic full refund.

App-store purchases and refunds: if you used an app-store purchase, the marketplace’s refund and dispute rules typically govern how refunds are processed. That means the app-store’s purchase history and refund mechanism are an important path for resolving unexpected charges for in-app upgrades.

Documentation checklist

• Payment evidence: retain the original receipt, bank or card statement entry showing the merchant descriptor and amount.
• Plan details: save screenshots or a copy of the plan page showing price, duration and key terms (including any money-back language).
• Terms and conditions: keep a copy or screenshot of the membership terms that were visible when you purchased.
• Activity record: record dates of key actions such as subscription start, renewals and any on-site activity referenced in guarantee terms.
• Dispute reference: if you open a dispute with a payment provider, note any reference numbers and the date you initiated it.

Common pitfalls and mistakes to avoid

• 1. Assuming the 30 day guarantee is unconditional - read qualifying criteria carefully and document the required activity.
• 2. Missing the renewal window - auto-renewal cutoff windows are commonly set to 24 hours or similar; be mindful of renewal timing for app-store purchases.
• 3. Not saving receipts and screenshots - losing the proof that shows plan conditions makes disputes harder to support.
• 4. Confusing account visibility actions with subscription termination - hiding or deleting a profile is separate from subscription billing and may not stop renewal or generate refunds.
• 5. Assuming a prorated refund is automatic - many plans only provide access until period end and do not prorate mid-term cancellations.

How to evaluate refund eligibility for your Shaadi purchase

First, identify how you paid: direct purchase versus an app-store in-app purchase. The payment path affects the refund process and the provider that controls billing rules.

Next, compare your activity against any qualifying conditions printed in the membership/money-back terms. Shaadi has previously tied its 30 day guarantee to minimum activity thresholds; if your account activity falls short of those thresholds, the advertised refund may not apply.

Finally, know that under Australian consumer protections digital services must meet consumer guarantees. If core features are missing or the service differs materially from the advertised promise, you may have rights to a remedy under consumer law. Keep this legal context in mind when assessing whether a refund is appropriate.

What to expect when you seek a refund or raise a dispute

Expect verification requests: providers often verify purchase dates, usage and whether promotional conditions were met before accepting a refund. Keep your documentation ready to reduce back-and-forth time.

Timing: refunds or dispute resolutions can take several business days to several weeks depending on the payment network and whether an external investigation is required. Monitor your card or account statements closely during this window.

Escalation pathways: many complaints end up involving the payment provider or marketplace if the merchant cannot resolve the issue. If you consider a formal complaint under consumer law, document steps taken and timelines.

Address

• Address: 2B (2) II Ground Floor, Film Center Building, 68 Tardeo Road, Mumbai - 400 034, India.

Practical insider tips to reduce friction

First, when subscribing, copy the exact plan name, duration and price into a note along with the purchase date. That single data point speeds up any eligibility checks.

Next, calendar key dates: subscription start, expected renewal date, and the final day you can contest an auto-renew charge. Use these dates to guide any timing decisions.

Additionally, if your purchase was through a mobile app, expect app-store terms to matter; treat the app-store purchase history as primary evidence of the charge.

Most importantly, retain a clear record of your payment method and exact transaction descriptor from your bank; that descriptor is often used by card issuers to identify merchant disputes.

What to do after cancelling Shaadi

After you cancel or stop using a paid account, immediately verify your next bank or card statement for any unexpected renewals. Keep the first statement that shows the cancellation period end as evidence of service access and to spot later billing errors.

If you receive a refund, track the posted amount against your original transaction and keep the confirmation record. If a dispute is opened with your payment provider, keep notes of the timeline and any case or reference numbers provided by that provider.

Finally, review your profile visibility settings and data retention preferences if you no longer want the account visible. Document the date and action taken so you can refer to it later if needed.