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Cancel THAIFRIENDLY
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4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Thaifriendly service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
How to Cancel Thaifriendly: Complete Guide
What is Thaifriendly
Thaifriendly is an online dating platform and mobile app focused on connecting users with profiles in Thailand and the Thai community worldwide. The service offers a free tier with limited messaging and a paid premium membership that unlocks unlimited messaging and advanced search features; the app listings highlight a large user base and basic free messaging limits.
The website historically sells multi‑month packages (1, 3, 6, 12 months) and the mobile apps offer in‑app monthly subscriptions at a different price point. Thaifriendly publishes a time‑limited refund promise for first‑time paying customers, with an explicit exclusion for in‑app purchases.
| Plan | Duration | Price (approx) |
|---|---|---|
| Premium (web checkout) | 1 month | A$37.40 (approx) |
| Premium (web checkout) | 3 months | A$74.95 (approx) |
| Premium (web checkout) | 6 months | A$104.90 (approx) |
| Premium (web checkout) | 12 months | A$179.90 (approx) |
| Premium (in‑app) | 1 month | A$19.99 (as shown in app store) |
Notes: web prices above are sourced from public reviews and site summaries quoted in USD and converted to AUD at approximate mid‑market rates; the in‑app monthly price is listed on the regional app store page. Marked amounts are approximate and may vary at purchase time.
Customer experiences with cancellation for Thaifriendly
What users report
Public feedback shows mixed experiences. Several review platforms and forum threads record users who received refunds quickly and others who say support was slow or unresponsive. Some reviewers report that the site promises a refund window for new customers while noting app purchases are handled separately.
On discussion forums users frequently describe changes to free messaging limits and occasional account or verification issues that prevented normal use, which then motivated subscription or refund requests. These posts include both short success stories and repeated complaints about unhelpful follow up when problems occur.
Recurring issues and practical takeaways
Users commonly encounter these themes: unclear differentiation between web and in‑app purchases, an advertised refund window that excludes in‑app purchases, delays or no reply from support, and account verification blocks that limit service access despite an active subscription. These points affect how refunds and disputes are likely to proceed.
Practical takeaway: verify which billing channel you used at purchase; keep the transaction evidence and the listed refund terms; expect different treatment for app store purchases versus web checkout.
How Thaifriendly subscriptions typically work
Billing is usually prepayment for a fixed term and many purchases auto‑renew unless the subscription is ended before the renewal date. The service historically sold 1, 3, 6 and 12 month packages by web checkout and a monthly in‑app subscription at a lower monthly sticker price.
Refunds: Thaifriendly’s own refund page describes a 14 day refund policy for first‑time paying customers, but it explicitly excludes in‑app purchases and customers who have already used the 14 day refund once. This means web purchases and in‑app purchases are treated differently for refunds.
Proration and access: based on public terms and user reports, cancelling does not usually create a prorated refund for time already paid; instead, access typically continues until the paid period ends. If a refund is granted it is generally processed according to the seller’s policy and the original payment route rules.
| Purchase route | Typical currency shown | Auto‑renew control | Refund eligibility (typical) |
|---|---|---|---|
| Web checkout (site) | A$ (approx converted from USD) | Seller controls auto‑renew by site settings | Eligible for vendor 14 day refund policy (web purchases) in many cases |
| In‑app purchase (App Store / Google Play) | A$19.99/month (as listed) | Managed by app store account settings | Often excluded from site refund policy; governed by app store rules |
Short note on local consumer protections that matter for Thaifriendly
Under Australian Consumer Law digital services and subscriptions carry consumer guarantees: if the digital service is not delivered as promised or is substantially different from what was advertised, a remedy including a refund may be available. This legal protection applies to digital products even where a provider’s own terms try to limit rights.
This means that for Thaifriendly customers who paid for service and could not use it for a major reason (for example account verification blocks preventing messaging), there may be grounds to seek a remedy beyond the vendor’s stated policy. Keep in mind app‑store purchases are also subject to the app platform’s rules in addition to ACL protections.
Documentation checklist for Thaifriendly
- Account details: username, registration date, and any profile ID numbers.
- Transaction receipts: merchant receipts, bank or card statements showing amounts and merchant text.
- In‑app receipts: app store purchase receipts or order IDs when applicable.
- Refund policy copy: a screenshot or saved copy of the vendor refund statement as shown at purchase time.
- Service evidence: screenshots showing the problem (verification block, error messages, disabled features) with date/time stamps.
- Communication log: dates and short notes of any contact attempts and responses (do not include personal or unnecessary details).
- Billing timeline: dates of initial purchase, renewals, and any unexpected charges.
Common pitfalls and how to protect your rights with Thaifriendly
- Mixing purchase routes: buying via the app store vs the web can change who controls refunds and auto‑renew rules; identify the route used before raising any dispute.
- Missing proof: lack of receipts or clear timestamps weakens disputes; keep originals and screenshots.
- Refund window misconceptions: vendor refund windows may exclude in‑app purchases or repeat claims; check the exact refund wording you were shown.
- Verification or access problems: if an active subscription fails to deliver core features (for example messaging blocked by verification), that can strengthen a legal claim under consumer guarantees.
- Delayed action: many payment providers and platforms have strict time limits for disputes; act promptly and preserve evidence.
Disputes, chargebacks and escalation options for Thaifriendly
If a refund is denied or support is unresponsive, you may consider lodging a dispute with the payment provider or seeking a chargeback with your card issuer; these processes are subject to time limits and evidence rules. Acting quickly improves the chance of success.
For substantive consumer law concerns (misleading representations, unfair contract terms, systemic problems), you may bring the issue to local enforcement bodies or seek specialist legal advice. The ACCC has published guidance that digital goods and services remain covered by consumer guarantees and that businesses cannot lawfully exclude those rights.
What to expect after cancelling Thaifriendly
Expect access to continue for the remainder of the paid period unless a refund is granted; this is consistent with how fixed‑term digital subscriptions typically operate. Watch your billing statements for at least one renewal cycle to confirm no further charges.
If a refund is approved, processing time depends on the payment route and your provider; refunds for web purchases are handled by the merchant, while in‑app refunds follow app store procedures and may be assessed under different rules. Keep transaction IDs and confirmation numbers for follow up.
If an unauthorised or repeated charge appears after cancellation, escalate quickly with your payment provider and supply the documentation checklist items above; time limits and evidence requirements vary by issuer and platform.
Address
- Address: Oxixo Private Limited, 105 Cecil Street, The Octagon, #18-00, Singapore 069534