Cancellation service N°1 in Hong Kong
Contract number:
To the attention of:
Cancellation Department – Wooplus
RM 509 5/F THE CLOUD 111 TUNG CHAU STREET
TAI KOK TSUI
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Wooplus service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
How to Cancel Wooplus: Easy Method
What is Wooplus
Wooplus is a body-positive dating app that markets both free accounts and paid VIP subscriptions to unlock additional features such as advanced search filters, unlimited match proposals and read receipts. The service operates on mobile platforms and offers in-app purchases with subscription lengths commonly sold as monthly, multi-month and annual memberships. Official terms confirm that some offerings are automatically renewing subscriptions and that cancelling must occur before the end of the current period to prevent renewal; uninstalling the app or deleting an account does not automatically stop charges.
Market-facing price summaries seen in local review sites show typical Australian-priced options for VIP membership in three main tiers: one month, three months and 12 months, with the 12-month option often positioned as the lowest monthly equivalent. These local price listings give a practical view of what users in the market pay for recurring access.
Customer experience and cancellation feedback for Wooplus
What users report
Across review platforms users report two broad themes: difficulty obtaining satisfactory matches and friction around subscription charges or refunds. Many reviewers rate the service poorly when their expectations for safety, verification or customer responsiveness were not met.
Some reviewers specifically mention challenges with ongoing charges after they attempted to stop a subscription, and others describe delays in getting responses about refunds. These accounts come from consumer review sites and social posts where users describe repeated charges and slow resolution times.
Recurring issues and practical takeaways
First: a common report is that subscriptions auto-renew unless action is taken before the renewal window; this is stated in Wooplus terms and reiterated in app-store listings. Expect renewals to occur within 24 hours prior to a period ending.
Next: users should be aware that refunds and corrective action often depend on the route of purchase. When purchases are made through a third-party marketplace, that marketplace typically controls refund rules and timelines. This difference explains several complaints where users were told the developer could not directly refund a store-processed charge.
How Wooplus subscriptions typically work
Auto-renewing subscriptions: Wooplus describes some Premium Services as automatically renewing subscriptions. If you do not cancel before the end of the active period you will be charged for the next period. Cancellations are generally effective at the end of the paid period rather than immediately.
Billing route matters: purchases completed through an external marketplace are subject to that marketplace's billing, refund and trial rules. Wooplus disclaims control over third-party store cancellations and refunds while acknowledging it can assist with support enquiries.
Trials and conversion: free trials convert to paid subscriptions automatically if not cancelled before the trial ends. Any unused portion of a free trial is typically forfeited upon conversion to a paid period.
Billing, renewal and refund expectations for Wooplus
Timing: the service and app-store notices commonly require action at least 24 hours before the end of the current billing period to avoid an automatic renewal charge. Expect renewal to be charged at the then-current price.
Proration and mid-period cancellations: according to public descriptions, cancellations normally take effect at the end of the paid period; mid-period proration or partial refunds are not guaranteed and depend on the vendor or marketplace policy. Many users report that access continues until the period expires rather than being cut off immediately.
Refund likelihood: consumer outcomes vary. If the service has a major failure to deliver features promised, Australian consumer guarantees may provide remedies including refund or compensation. However, practical refund availability can depend on the purchase route and timing.
Common pitfalls when cancelling Wooplus
- 1. Assuming uninstall deletes a subscription - uninstalling the app does not stop renewals; terms explicitly note this.
- 2. Missing the renewal window - renewals commonly occur within 24 hours before period end; act before that window to avoid a new charge.
- 3. Confusion about refunds - refunds are not automatic and depend on whether the purchase was made through a third-party marketplace or directly.
- 4. Relying on slow responses - some users report delays when seeking support or refunds; keep detailed records to help escalate if needed.
- 5. Losing trial protections - free trials convert automatically and unused trial time is commonly forfeited upon conversion.
Documentation checklist
- Account details: username, registered email or user ID and the date of purchase.
- Receipt: payment confirmation showing amount, date and payment method.
- Billing history: dates of recurring charges and amounts to show pattern if disputing repeat charges.
- Terms at purchase: a screenshot or PDF of the subscription terms and the price shown when you purchased.
- Correspondence log: short notes of dates and summaries of any contact attempts and replies.
- Evidence of non-delivery: screenshots or notes showing missing features or app failures if claiming a service fault.
Subscription plans and pricing
| Plan length | Typical AU price | Practical monthly equivalent |
|---|---|---|
| 1 month | A$21.99 | A$21.99 |
| 3 months | A$36.99 | A$12.33 |
| 12 months | A$65.99 | A$5.50 |
These prices are reported on local review resources and reflect typical in-market offers for VIP access. Promotions and app-store prices can vary over time.
Purchase channel comparison
| Purchase route | Who controls refunds/renewals | Typical user implication |
|---|---|---|
| Third-party marketplace (app stores) | Marketplace governs refund policy and renewal mechanics | Refunds and disputes may be routed to the store; vendor assistance may be limited. |
| Direct purchase (developer-controlled) | Developer sets renewal and refund terms within the limits of consumer law | Developer may handle refunds and cancellations but consumer guarantees still apply. |
Understanding which channel applied to your purchase helps predict where to seek a refund or dispute a charge. Wooplus terms make that distinction clear.
Address
- Address: RM 509 5/F THE CLOUD 111 TUNG CHAU STREET, TAI KOK TSUI, HONG KONG
What to do after cancelling Wooplus
First, keep records: retain receipts, charge dates and any correspondence that shows attempts to resolve the matter. These items are the strongest evidence if you need to dispute a charge or refer the matter to a payments provider or a consumer regulator.
Next, monitor bank and card statements for at least two billing cycles after the cancellation effective date to confirm no unexpected renewals. If a repeat charge appears, document the transaction and be ready to open a dispute through your card issuer, providing the documentation collected.
Additionally, refer to consumer guarantees if the service materially failed to deliver promised features; the national regulator provides information about remedies for digital services and will accept reports where terms misrepresent consumer rights. Use your documentation to support any complaint or escalation.
Most importantly, use the insights in this guide: confirm your billing route, preserve clear records, note renewal windows and keep copies of the terms that applied when you purchased. These practical steps reduce friction and improve outcomes if you need a refund or to escalate a dispute.