Postclic unlimited subscription: promo at A$1.61 for 48h with a mandatory first month at A$87.71, then A$87.71 per month without commitment
Cancel ZOOSK
in 30 seconds only!
Cancellation service #1 in Australia
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Zoosk service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
How to Cancel Zoosk: Complete Guide
What is Zoosk
Zoosk is an online dating platform that combines a freemium membership model with paid subscriptions and a microtransaction system called coins. It offers core matchmaking and messaging features for free, while paid subscriptions unlock unlimited messaging, enhanced discovery tools and profile boosts. Zoosk sells time-based subscriptions (one month, three months, six months, 12 months) and also sells coins for add-on features; where you buy the subscription (directly or through an app marketplace) affects billing and refund rules.
| Plan | Typical AU billing | Paid once |
|---|---|---|
| 1 month | A$49.99 | A$49.99 |
| 3 months | A$30.00 per month | A$89.99 |
| 6 months | A$20.00 per month | A$119.99 |
| 12 months | A$19.20 per month | A$229.99 |
The pricing above is drawn from Zoosk's public pricing notes and independent Australian review sites; offers and exact numbers can vary by promotion and purchase channel.
Why people cancel
First, common reasons for cancellation include dissatisfaction with matches or engagement, concerns about fake or inactive profiles, perceived poor value, and unwanted automatic renewals. Next, billing surprises and unclear renewal notices are frequent triggers. Most importantly, when a subscription no longer delivers the expected outcomes, users look to stop ongoing charges. Real cases show that billing clarity and evidence of service quality are core motivators.
How cancellations typically work for Zoosk subscriptions
First, Zoosk subscriptions are time-limited (monthly, quarterly, semiannual, annual) and are subject to automatic renewal at the end of each term unless the renewal is stopped before the renewal date. Zoosk's terms describe automatic renewal and the right to charge the payment method on file for renewal fees.
Next, purchase route matters: subscriptions purchased through third parties such as the Apple App Store, Google Play or Amazon will be billed and governed by that store's billing processes; refunds and renewals for those purchases generally follow the third party's rules. Subscriptions bought directly are governed by Zoosk's terms.
Regarding proration and refunds, Zoosk generally does not provide pro rata refunds for unused time and states subscription fees for a given term are non-refundable except where law requires otherwise or where Zoosk's terms allow. For issues such as major service failures or misrepresentation, consumer guarantees may give entitlement to remedy including refund.
About access after cancelling: if a recurring payment is stopped before the next renewal, the paid features usually remain available until the paid period expires; automatic renewal stops future charges but does not typically remove already-consumed access retroactively.
Customer experience with cancellation
What users report
First, many reviews report difficulty with preventing an unexpected renewal charge after they thought they had cancelled. Complaints on consumer-review sites reference repeated or unexpected charges and slow or unclear responses when seeking refunds.
Next, reviewers also describe variation in outcomes depending on how the subscription was purchased: consumers who paid via app marketplaces often found the store handled the refund or renewal dispute, while direct-billing customers had to rely on Zoosk's support and terms. Several reviewers report receiving refunds only after persistent documentation and escalation.
Recurring issues and practical takeaways
- Auto-renewal confusion: Users frequently miss the renewal window and are surprised by charges; track your billing date and retain proof of any cancellation attempt.
- Third-party billing: Purchases via app stores change who can issue a refund; keep that purchase channel in mind when disputing charges.
- Documentation matters: Banks, app-store receipts and screenshots of transaction statements were decisive in many successful disputes.
- Response time: Expect delays; several complaints cite several weeks to months of back-and-forth before resolution.
The public feedback shows a pattern: disputed charges are resolvable but often require clear proof, persistence and awareness of the purchase route.
Documentation checklist
- Proof of charge: bank or card statement lines showing the A$ amount and date.
- Receipt or invoice: app-store or merchant receipt showing purchase details.
- Purchase channel evidence: note whether the transaction was billed by a marketplace (Apple/Google/Amazon) or by the merchant.
- Service-term snapshot: copy of the applicable terms or subscription length that applied when you purchased.
- Timeline: short dated list of events (signup, payment, cancellation attempt, subsequent charges).
Pricing and plan comparison
| Plan | Feature highlights | Example AU price |
|---|---|---|
| Monthly | Full messaging and SmartPicks access; no long commitment | A$49.99 |
| 3 months | Discounted monthly rate; full features for trial period | A$89.99 total (A$30.00/month) |
| 6 months | Lower monthly cost, paid up front | A$119.99 total (A$20.00/month) |
| 12 months | Lowest monthly effective cost for long-term access | A$229.99 total (A$19.20/month) |
These plan figures reflect typical Australian pricing reported by Zoosk and Australian review sites; actual billed amounts vary with promotions and purchase channel. Keep your purchase receipt for exact figures.
Disputes, chargebacks and refund expectations
First, distinguish three scenarios: 1) a legitimate service failure or misrepresentation, 2) a billing error or duplicate charge, 3) a change-of-mind after service delivery. The strongest grounds for refunds under Australian law are major faults or significant misrepresentations.
Next, evidence wins disputes: a bank or card statement, the merchant's receipt, and any correspondence form the backbone of a successful chargeback or refund claim. If the purchase was via a marketplace, include that store's transaction record. Consumers who documented timelines and saved receipts had higher success in public reports.
Keep in mind: chargeback rules are set by banks and card networks and have time limits. Acting promptly and providing clear, dated evidence increases success odds. If the provider maintains a non-refundable policy, consumer guarantees under the ACL can still apply where the service is not fit for purpose.
Practical tips from a cancellation specialist
First, prepare the documentation checklist above before you raise any dispute. Next, preserve the original payment method statements and any app-store receipts. Additionally, record the exact date you stopped authorising future payments; that date is critical for demonstrating when ongoing charges became unexpected.
Most importantly, when you communicate about a disputed charge, be concise, factual and date-stamped in your internal notes; avoid emotional language in records. Real-world cases show that clear timelines and receipts shorten resolution time.
Address
- Address: 475 Sansome Street, 10th Floor, San Francisco, CA 94111, USA
What to do after cancelling Zoosk
First, monitor your bank and card statements for at least two billing cycles after the effective cancellation to confirm no further renewals. Next, retain all receipts and any confirmation of the cancellation attempt or the original purchase for at least 180 days. Additionally, check for related charges such as coin purchases or add-on boosts and document their dates and amounts.
If you see an unexpected charge, gather the documentation checklist and pursue a dispute through your card issuer or the app marketplace used for the purchase; present the timeline and evidence you collected. Remember that consumer rights may allow a remedy where the service failed to meet promised standards.
Finally, consider setting calendar reminders for any remaining memberships and review any saved payment methods attached to recurring services to reduce the risk of overlooked renewals.