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Cancel AMBOSS
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Cancellation service #1 in Australia
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Amboss service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
How to Cancel Amboss: Step-by-Step Guide
What is Amboss
Amboss is a digital medical learning and clinical reference platform that combines an extensive knowledge library with question banks and clinical tools. It is sold as recurring memberships with tiered access: basic library access, clinician features, and an optional comprehensive Qbank add-on for exam preparation. Amboss publishes monthly and annual pricing tiers and states a 30-day money-back guarantee for direct purchases; app-store purchases are handled separately. These structural elements determine key cancellation and refund outcomes for subscribers.
Customer experiences with cancellation
Amboss-specific details that recur in user reports include automatic renewals, differences in refund eligibility between direct and app-store purchases, and occasional customer confusion about account status and duplicate accounts. These factors shape common complaints and practical expectations.
What users report
Public reviews and forum posts show a range of experiences from straightforward refunds within policy to disputes after unexpected renewals. Some reviewers report successful refunds when action occurred quickly; others report difficulty obtaining refunds for renewals or where multiple accounts complicated the record.
Recurring issues and practical takeaways
Users most frequently flag three practical problems: unclear renewal notices, differences between platform and app-store billing, and account-identity errors that affect cancellation records. Consequently, preparation of records and early action improve outcomes.
How cancellations typically affect Amboss subscriptions
Subscription architecture: Amboss offers monthly and yearly memberships and a separate Qbank add-on; annual plans generally renew for another 12-month term unless terminated prior to renewal. The Qbank add-on is dependent on an active membership.
Billing cycles and renewal timing: Monthly subscriptions are billed on a recurring monthly basis; yearly subscriptions are billed annually and will commonly renew at the end of the paid year. Renewal timing governs whether a charge is classified as a pre-authorised renewal or a new purchase for consumer-rights analysis.
Refund eligibility and proration: Amboss publishes a 30-day money-back guarantee for purchases made directly through Amboss; refunds outside that window are generally excluded. Proration for mid-term cancellations is determined by the service terms and the nature of the purchase; annual plans commonly run until the end of the paid term when cancelled, without pro rata refunds unless the provider's policy or law requires otherwise.
App-store purchases: Subscriptions purchased via mobile app stores are governed by the app marketplace rules and refund channels of the marketplace operator, and Amboss notes that those purchases are excluded from its direct refund guarantees. This distinction materially affects a consumer's remedy options.
Short note on consumer rights relevant to Amboss
In accordance with general consumer protections, automatic renewals and cancellation processes must be fair and not misleading; regulators scrutinise disclosure and the ease of cancelling recurring services. For Amboss subscribers, these laws intersect with Amboss's published refund and renewal terms, and claims of misleading conduct or unfair terms would be considered against the Australian Consumer Law framework.
Documentation checklist
- Receipt: Keep the original purchase receipt or invoice showing date, amount and purchase channel.
- Payment evidence: Bank or card statements that show the charge and the billing descriptor.
- Subscription terms: Save a copy or screenshot of the terms applicable at purchase, including any refund guarantee clause.
- Account identifiers: Record usernames, account IDs, order numbers and any voucher codes used.
- Correspondence log: Maintain concise notes of dates, times and the content of any communications about the subscription.
Pricing and plan comparison (approximate AUD conversions)
| Plan | List price (USD) | Approx. price (A$) | Billing |
|---|---|---|---|
| Basic/library | US$19.99/month | Approx. A$30/month | Monthly |
| Basic/library (annual) | US$12.50/month equivalent | Approx. A$19/month (billed yearly) | Yearly |
| Clinician tier | US$29.99/month | Approx. A$45/month | Monthly or yearly |
| Qbank bundle | US$448/year | Approx. A$670/year | Yearly |
Notes: USD amounts are from Amboss's pricing page; AUD conversions are approximate using recent mid-market USD-AUD rates and are for planning only. Actual charged amounts may vary with payment fees, taxes and the payment method.
Feature comparison at a glance
| Feature | Basic/library | Clinician | Qbank bundle |
|---|---|---|---|
| Library access | Yes | Yes | Yes |
| Clinical tools (algorithms, checklists) | Limited | Expanded | Expanded |
| Qbank questions per month | 50/month | 50/month | Unlimited (bundle) |
| Offline mobile access | Yes | Yes | Yes |
Common contractual provisions that affect cancellations
Advance notice and renewal clauses: Service terms may require notice periods before renewal or provide automatic renewal terms. These clauses define the window for preventing a renewal charge. Review the exact clause that applied at purchase to determine any notice obligation.
Right of withdrawal and money-back guarantees: Amboss's stated 30-day money-back guarantee applies to direct purchases; app-store purchases are subject to the marketplace's rules. Remedies under consumer law may be available if the provider's conduct is misleading or the terms are unfair.
Extraordinary termination: Service terms may reserve the right to extraordinary termination for breach, often without reimbursement of fees already paid. Contractual language may limit remedies for termination by the provider. Check the relevant terms that applied when you purchased.
How to approach a disputed charge or a refused refund
Prepare a structured factual record: date of purchase, renewal date, evidence of cancellation intent or lack thereof, payment receipts and the plan terms in force. A concise chronology strengthens any dispute.
Raise the issue in writing with the vendor and keep the vendor's response. If the vendor cites app-store rules for an in-app purchase, the marketplace operator may be the correct channel for a refund claim.
If the dispute remains unresolved, consider a formal complaint to your financial institution for an unauthorised or disputed charge, or to the relevant consumer regulator for misleading conduct or unfair contract terms. Timing matters: financial dispute windows and regulatory complaint windows can be limited.
Address
- Address: AMBOSS GmbH Torstraße 19 10119 Berlin
What to expect after cancelling Amboss
Access and timing: In many subscription models, cancellation stops future renewals but access may continue until the end of the paid period for monthly or annual billing cycles. Amboss's documentation indicates annual cancellations typically end at the close of the current annual term; monthly cancellations commonly remain active until the paid month ends.
Billing statements and refunds: Refunds, when granted under Amboss's 30-day policy, are typically processed to the original payment method. Processing times vary by payment provider; monitor statements to confirm reversal.
Account status and entitlements: If multiple accounts or vouchers are involved, entitlements can be affected. Check transaction history and voucher redemption status to reconcile access rights and any remaining credit. Amboss terms note that redeemed credit may be forfeited on account deletion.
Next steps: keep organised documentation, determine whether the charge was a direct purchase or an app-store purchase, and select the appropriate dispute or regulator pathway if a refund is contested. For contractual disputes about fairness or disclosure, regulatory guidance on automatic renewals may be relevant to a complaint.