Cancellation service N°1 in Poland
Contract number:
To the attention of:
Cancellation Department – Brainly
Krowoderska 63B/6
31‑158 Kraków
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Brainly service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
How to Cancel Brainly: Complete Guide
What is Brainly
Brainly is a crowdsourced homework help platform that combines peer answers, expert-verified content and paid tutor access to help students solve school questions. It offers a free tier with ads and limited features and paid tiers that remove ads, unlock textbook-style solutions and add live tutoring or verified answers. This model uses recurring subscriptions and frequently offers a short free trial to let users test premium features.
Brainly’s own terms state that subscriptions automatically renew after the trial or billing term, and that free trials convert to paid plans unless cancelled before the trial ends. The site also describes variants of its paid offering and trial eligibility rules.
Independent reviews and pricing guides list two common paid options: a basic premium tier (often called Brainly Plus) and a higher tier that includes live tutoring. Published guides report typical price ranges and note a common 7-day free trial used to convert new users to paid plans.
How cancellations typically work for Brainly
Problem: users who start a free trial or a paid subscription often want to stop automatic renewal and avoid further charges. What happens in practice depends mainly on how and when the subscription was purchased and the billing cycle chosen.
Brainly’s terms make three points clear: subscriptions auto-renew at the end of the term, free trials convert automatically into paid subscriptions unless cancelled, and pricing is subject to change. These points determine the timing and effect of any cancellation you state.
Practical effect: cancellation usually prevents future renewals but does not necessarily create an immediate refund or cut access before the paid period ends. Many services keep premium access active until the end of the billing period you already paid for; user reports indicate Brainly follows the same pattern.
Refunds and proration: Brainly and several independent guides report a generally strict refund approach for subscriptions that have started. Where subscriptions were purchased through an app store, refunds may be controlled by the store’s policy rather than the service. Expect refunds to be exceptional and often handled outside the service’s own refund policy.
Customer experiences with cancellation
What users report
Across review sites users commonly report unexpected charges after free trials ended, difficulty obtaining refunds, and frustration with automatic renewals. Many reviewers describe being charged for a yearly plan when they expected to stop the trial. Trustpilot complaints frequently cite auto-renewal and slow or unsuccessful refund outcomes.
Company responses visible in public reviews sometimes state that renewal reminders were sent and that refunds are not provided under their policy. Some reviewers say they were notified, others say they never received reminders. These mixed reports mean experiences vary by account and notification delivery.
Recurring issues and practical takeaways
Recurring issues seen in the public record include: trial-to-paid conversion without the user’s attention, charges at annual rates that feel large to users who expected monthly billing, and different refund outcomes depending on whether the purchase was made via app store or through a direct sale.
Practical takeaway: determine which billing channel was used and confirm the exact billing dates and amounts. That detail usually explains whether a refund is handled by the app store, the card issuer or the service itself. Expect quicker resolution when you can show clear proof of dates and amounts.
Documentation checklist
- Subscription evidence: capture the original confirmation showing the plan name, price and start date.
- Trial terms: save any shown trial length and the trial-to-paid conversion notice.
- Billing records: keep screenshots or PDF of the charged amounts and dates on your card or account statement.
- Correspondence log: record dates and short notes about any contact attempts, including where you saw the company’s policy statements.
- App store receipts: if billed via Apple or Google, keep the platform receipt showing the transaction and account identifier.
Common pitfalls and mistakes to avoid
- 1. Assuming a free trial is fully risk-free - many free trials require payment details and auto-convert if not acted on.
- 2. Ignoring the billing channel - purchases through app stores may follow separate refund processes and timeframes.
- 3. Relying solely on email reminders - delivery issues, spam filters or changed account emails can mean you miss renewal notices.
- 4. Missing the precise renewal date - some providers process the charge 24 hours before the plan’s expiration.
- 5. Assuming refunds are automatic - public reports show refunds are discretionary and not guaranteed.
| Plan | Billing options | Typical AU price (approx) | Main features |
|---|---|---|---|
| Basic premium (Plus) | Monthly or annual | Varies - commonly A$10/month or A$39/year (approx) | No ads, unlimited answers, textbook solutions. |
| Higher tier (Tutor) | Monthly or annual | Varies - commonly A$29/month or A$96/year (approx) | Includes live tutor sessions plus all premium features. |
| Billing channel | What to expect |
|---|---|
| Direct purchase (service billing) | Service terms control renewals and refund decisions; cancellations usually stop future renewals but may not trigger refunds. |
| App store purchase (Apple/Google) | Platform policies often govern refunds; the app store may be the place to request a refund rather than the service. Public guides note differing outcomes based on channel. |
Disputes, chargebacks and your consumer rights
Problem: you are charged unexpectedly or a promised refund is refused. Solution paths include checking statutory consumer protections and considering a payment dispute if the charge is unauthorised or misleading.
The Australian Consumer Law prohibits misleading or deceptive conduct in marketing and subscription terms. Regulators have acted where renewals, disclosures or cancellation steps were not sufficiently clear. Consumer law can be relevant to Brainly if advertising or the trial terms were misleading in practice.
Dispute mechanisms: if you believe a charge was unauthorised or a business misled you, your card issuer or bank can investigate disputed transactions and app stores have their own refund processes. Public reports show results vary by channel and evidence supplied. Keep documentation ready to support any claim.
Address
- Address: Brainly spółka z ograniczoną odpowiedzialnością, Krowoderska 63B/6, 31‑158 Kraków, Poland
What to do after cancelling Brainly
After you take steps to stop renewal, monitor your bank and card statements for at least two billing cycles to confirm there are no further charges. Keep the documentation checklist items safely stored.
Check whether the charge was via an app store or direct billing; that determines who handles refunds and how disputes are processed. If you see an unexpected charge, compare dates and amounts with your copy of the subscription evidence before taking further action.
If you suspect misleading conduct (for example, you were promised a free trial but were charged without notice), consider complaint channels available under consumer law and note the relevant dates and screenshots. Public enforcement examples show regulators can and do intervene where renewal and cancellation practices are not clear.
Finally, review account access and any family or shared payment methods to prevent accidental re-enrolment. Keep a short timeline of events and evidence ready in case you need to escalate a dispute to your payment provider or a consumer protection body. These practical steps give you the best chance of a satisfactory outcome.