Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Busuu
5th Floor, Business Cube, 43 Worship Street
EC2A 2DU London
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Busuu service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
How to Cancel Busuu: Complete Guide
What is Busuu
Busuu is a language learning platform that offers a free tier and paid Premium memberships for structured lessons, grammar modules, AI-powered review and optional live tutoring credits. Subscriptions are sold as recurring monthly or annual plans, with occasional promotional pricing and a stated 14-day money-back guarantee for initial Premium purchases.
Plans, billing routes and feature sets vary by how the purchase was completed (for example direct purchase, app marketplace or third-party billing), which influences renewals and who processes any refund. This billing distinction is commonly cited in Busuu support material and in user reports.
| Plan type | Typical billing rhythm | Typical AU retail price (approx) |
|---|---|---|
| Monthly Premium | Recurring monthly | A$13.90/month (typical retail listing). Varies with promotions. |
| Annual Premium | Recurring yearly | A$69.99 - A$130/year (discounted offers vary). Varies with promotion. |
| Premium Plus / family style options | Monthly or annual | Varies - often higher than single Premium. Promotions common. |
Pricing examples above reflect commonly reported Australian retail listings and independent reviews rather than a single regional price page. Exact amounts fluctuate with promotions and the marketplace used at purchase.
How cancellations typically work for Busuu subscriptions
Cancelation stops automatic renewal but usually does not delete access for the period you already paid. Busuu documentation explains that, after cancellation, Premium access normally continues until the current billing period ends. This is a common consumer expectation and is repeated in official help material.
Busuu offers a 14-day money-back guarantee that applies to initial Premium purchases only; automatic renewals are generally not covered by this guarantee. To avoid an unwanted renewal charge, action must be taken before the next billing cycle.
Who issues a refund depends on the billing route: direct sales, Apple App Store, Google Play, PayPal or other providers each have separate refund and auto-renew rules. This means refund outcomes and timelines can vary and are determined by the entity that took the payment.
Customer experiences with cancellation
What users report
Public feedback shows a mix of satisfactory experiences and problems. Some users report straightforward cancellations and timely refunds under the 14-day guarantee. Others report persistent difficulties: failed cancellation attempts, continued charges after perceived cancellation, or slow responses from support. Examples appear on review platforms and discussion forums.
Paraphrased user remarks include statements about being repeatedly charged despite attempting to stop renewal and about encountering technical issues during cancellation. These reports are not universal but are frequent enough to be notable in customer feedback.
Recurring issues and practical takeaways
Reports cluster around three practical points: the impact of the payment route on outcomes, mixed response times from support, and occasional technical failures in the cancellation flow. Therefore, it is prudent to confirm the billing route and to monitor statements after any cancellation attempt.
In practice, customers who experienced successful refunds often documented timelines and provided transaction evidence when making their case. Those who did not receive refunds frequently escalated through their payment provider or raised disputes with their card issuer.
Documentation checklist
- Subscription details: Plan name, purchase date, last billing date and invoice or receipt.
- Payment evidence: Bank or card statement line showing the charge and amount.
- Transaction IDs: Any numeric reference from the purchase or app store record.
- Refund policy snapshot: Copy or screenshot of the applicable refund/guarantee wording as displayed at time of purchase.
- Support correspondence: Dates of contact attempts and short summary of replies (if any).
- Access records: Notes on when access continued or stopped relative to billing dates.
Billing routes and implications for refunds and renewals
| Billing route | Who controls renewal/refund | Practical implication for you |
|---|---|---|
| Direct purchase through Busuu | Busuu (merchant) | Busuu's 14-day guarantee typically applies to initial purchases; renewals usually not refundable. Proof of purchase and timing matter. |
| App store purchase (Apple) | Apple processes payment | Refunds and renewals are handled under Apple policies; outcomes and windows differ from Busuu's direct rules. |
| App store purchase (Google Play) | Google processes payment | Google's refund and subscription controls apply; third-party rules determine remedies. |
| PayPal or other third-party processors | Third party + merchant | Pre-approval or recurring billing arrangements can affect how to stop future charges and who processes refunds. |
Refunds, proration and cooling-off details specific to Busuu
Busuu states that the 14-day money-back guarantee applies only to the initial Premium subscription payment; automatic renewals are generally excluded. Refunds for renewals are not usually available under that guarantee.
Cancellation typically prevents future renewals but does not automatically trigger a refund for the unused portion of an active paid period. In many cases you retain access until the period you paid for expires. This is reflected in official guidance and in multiple user reports.
Disputes, chargebacks and escalation
If you believe a charge is incorrect after taking reasonable steps to address the matter, you may consider raising the issue with your payment provider or issuer. Card networks and processors have dispute processes that can be used when a merchant does not resolve a billing dispute.
Keep documentation and timelines; disputes succeed more often when you show clear evidence that you attempted to cancel or requested a refund within stated windows. This is consistent with consumer practice reported by users and payment-protection guidance shared in forum discussions.
Consumer rights that matter for Busuu
Consumer guarantees for digital content can give you remedies if a service is not provided with due care and skill or is not as described. These guarantees may support a refund claim when Busuu fails to deliver core promised features or if access is defective.
However, statutory guarantees are applied to the facts of each case and do not automatically override explicit, fair terms about renewals and time-limited guarantees. This means you should align any complaint to the specific problem (for example defective access versus change of mind).
What to do after cancelling Busuu
After you stop a renewal, monitor your bank or card statements for at least one full billing cycle to confirm no further charges appear. Keep copies of receipts and any support exchanges in case you need to dispute a later charge.
Check that access to Premium matches what you paid for - for example, retention of Premium features through the paid period. If access ends prematurely or features fail, document the dates and effects; this information is useful if you pursue a refund under consumer guarantees or through a payment dispute.
Address
- Address: Busuu Limited, 5th Floor, Business Cube, 43 Worship Street, London EC2A 2DU, United Kingdom