Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Chegg Tutor
3990 Freedom Cir
95054-1204 Santa Clara
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Chegg Tutor service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
11/01/2026
How to Cancel Chegg Tutor: Step-by-Step Guide
What is Chegg Tutor
Chegg Tutor is the live-help and study-support arm of Chegg, integrated with Chegg Study tools such as textbook solutions, homework Q&A and writing/math helpers. The platform offers subscription access to study resources and access to experts; historically Chegg also offered one-to-one tutoring that was billed hourly or via weekly/monthly tutoring bundles. Chegg’s study subscriptions are marketed as continuously renewing memberships with access to step-by-step solutions and expert help.
For readers comparing offerings: Chegg Study and Chegg Study Pack are the core recurring plans for homework help and expert questions, while tutoring or live help has been presented both as time-based tutoring bundles and as pay-per-session arrangements in independent reports. Pricing shown on Chegg’s site is typically in US dollars; regional billing or taxes may change the final A$ amount charged to Australian customers.
Customer experiences with cancellation and billing for Chegg Tutor
What users report
Public reviews and forums repeatedly cite three themes: ongoing charges after a cancellation attempt, slow or unsatisfactory responses to refund requests, and frustration with account-syncing issues (for example multiple accounts created via different sign-in paths). Many reviewers describe being billed for months after believing they had ended a subscription. Direct quotes from reviewers include short complaints such as "charging for cancelled subscription" and "still being charged after I cancelled."
Recurring issues and practical takeaways
Reports suggest problems are not uniformly experienced but are frequent enough to merit caution. Common patterns include duplicate charges related to multiple sign-in methods, disputes over whether a trial converted to a paid plan, and delays in recognition of cancellation actions. Users advised preserving all receipts and screenshots because disputes often hinge on documentation.
How cancellations typically work for Chegg Tutor subscriptions
Billing model: Chegg subscriptions generally auto-renew on a regular billing cycle (monthly or annual) and access commonly continues until the end of the then-current billing period. This is consistent with how Chegg Study and related services are described.
Notice periods and proration: Public documentation and user reports indicate little or no proration for a mid-cycle cancellation in many cases; access commonly remains until the paid period ends and refunds for unused time are often limited. Refunds for accidental renewals are sometimes granted only as a one-time courtesy and are not guaranteed.
Trial conversions and free periods: Chegg has historically offered trial or promotional periods tied to textbook rentals or limited promos. If a trial converts to a paid subscription, timing matters: charges may occur automatically at the end of the trial, and users report confusion about trial end dates. Keep records of when a trial started/ended if this applies.
App-store vs direct billing: Subscriptions initiated through third-party app stores or partner offers can follow different refund and cancellation rules than subscriptions started directly with Chegg. The originating billing channel can affect which party processes any dispute or refund. Users should identify the original billing source when reviewing statements.
Practical consumer rights and limits that matter for Chegg Tutor
Under consumer protections relevant to digital services, misleading or unfair contract terms are actionable. For Chegg Tutor customers, this means that if renewal/unsubscribe information was concealed or misleading, there may be stronger grounds for a refund claim. Keep written proof of representations made at sign-up or during promotional offers.
However, many digital subscription contracts explicitly limit routine refunds for unused time. Public reporting indicates Chegg often treats refunds for routine renewals as discretionary rather than guaranteed. Prepare for a two-track approach: standard refund requests (which may be denied) and escalation through a bank dispute or consumer protection agency if legitimate errors or deceptive conduct are suspected.
Documentation checklist
- Account records: keep screenshots of order confirmations, plan names, trial start/end dates.
- Payment evidence: save final four digits, transaction dates and full billed amounts shown on statements.
- Communication log: note timestamps and content of any exchanges with support or automated replies.
- Time-stamped proofs: capture timestamps for when access stopped or when you noticed continued billing.
- Backup copies: export or photograph receipts, bank statements and relevant pages of the service terms and pricing at sign-up.
Subscription plans and approximate A$ pricing
Official Chegg pages list plan pricing that is often shown in US dollars; the table below converts typical advertised USD amounts into approximate A$ using mid-market exchange rates near early January 2026 for clarity. Treat these A$ values as approximations; your card statement may show slightly different amounts due to local tax or card fees. Sources: Chegg product pages and mid-market USD-AUD rates.
| Plan | Typical listing (source currency) | Approximate A$ | Main features |
|---|---|---|---|
| Chegg Study | US listing around $15.95/month | Approx A$24 | Textbook solutions, limited expert Q&A. |
| Chegg Study pack | US listing around $19.95/month | Approx A$30 | Study tools plus math and writing aids. |
| Chegg tutoring (time-based) | Reported from reviews as about $30/hour (varies) | Approx A$45/hour | Live expert sessions - reported as hourly or bundled minutes. |
Conversion note: conversions used a mid-market rate close to 1 USD = A$1.50; actual charged A$ may differ.
Plan comparison and decision factors
The next table helps weigh recurring-study plans versus time-based tutoring. Use it to match study habits to the plan structure rather than to select a cancellation path.
| Feature | Recurring study plan | Time-based tutoring |
|---|---|---|
| Cost predictability | Higher - fixed monthly fee | Lower - pay per hour or bundle |
| On-demand live help | Limited expert Q&A, asynchronous | Strong - one-to-one live sessions |
| Best for | Regular homework and textbook access | Targeted tutoring for exams or hard topics |
Common pitfalls reported by users and how to avoid them
- Multiple accounts: signing in via different providers can create duplicate subscriptions that are billed independently.
- Trial oversight: not tracking trial end dates often leads to unexpected renewals.
- Assumed proration: expecting a pro-rata refund for an unused portion of a period when the provider’s policy does not promise one.
- Late monitoring: failing to check card statements for several billing cycles makes it harder to establish when unwanted charges began.
Disputes, chargebacks and escalations specific to Chegg Tutor
If a billing error occurs and direct remedies are unproductive, secondary options include a payment dispute through your card issuer or lodging a complaint with consumer authorities. Card disputes are time-limited; capturing dates and bank statement evidence is essential to support a claim. Public reviews show many customers resort to bank disputes when service-provider resolution fails.
When claiming deceptive conduct or an unfair renewal process, point to the specific representation at sign-up and the date of the charge. Regulators tend to focus on whether the renewal terms were transparent and whether the service delivered what was promised. Keep any promotional screenshots that show different terms than those later applied.
Address
- Address: 3990 Freedom Cir, Santa Clara, CA 95054-1204, USA
What to do after cancelling Chegg Tutor
Immediately after ending access or deciding to stop the service, continue active monitoring of your billing statements for at least two billing cycles. Many reports show charges reappearing after an apparent cancellation; early detection narrows the window for effective disputes.
Maintain a tidy file with the Documentation checklist items and a simple timeline of events: sign-up date, trial end date, cancellation attempt date (if applicable), and the first unexpected charge date. This timeline is the single most useful piece of evidence in later disputes.
If refunds are refused but charges appear erroneous or deceptive, you can escalate with your payment provider or a consumer agency. Provide the timeline, transaction IDs and copies of any relevant promotional material that contradicts the provider’s position. Public complaint patterns suggest escalation is sometimes necessary.
Finally, consider alternative study resources and tutoring options to reduce dependence on a single paid service. Many students pair a limited subscription with free or lower-cost resources to limit ongoing exposure to automatic renewals. Use the plan comparison table above to match your needs to the plan type you choose next.