Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Iq Academy
24‑26 Arcadia Avenue
N3 2JU Finchley, London
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Iq Academy service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
How to Cancel Iq Academy: Complete Guide
What is Iq Academy
Iq Academy offers online IQ tests, personalised score reports and ongoing “learning” content delivered after a paid interaction. The site positions itself as a quick assessment plus a subscription service that unlocks follow-up materials and recommendations. Many public reviews describe the initial test as low-cost or near-free with a follow-up payment required to view results or receive a report.
Multiple consumer reports indicate that a paid result often leads to a recurring membership charge rather than a one-off fee, and that the recurring amount reported by users frequently appears as a larger monthly subscription rather than the small initial fee. These patterns appear repeatedly in Australian-facing review sites and international review platforms.
Customer experiences with cancellation for Iq Academy
What users report
Users commonly report three concrete themes: an initial low-cost payment that becomes a recurring charge, difficulty stopping further bills, and limited or delayed refunds. Several reviews reference a recurring charge figure in the vicinity of £39.99 or similar European prices that, when converted, are approximately A$80. This approximate conversion reflects recent exchange rates and helps explain the A$ amounts users in Australia see on statements.
Public review platforms contain direct user quotes that describe unexpected subscription billing, repeated charges after attempted cancellation, and poor responses from support. These accounts are consistent enough to form a pattern rather than isolated incidents.
Recurring issues and practical takeaways
Reports indicate refunds are possible but inconsistent: some customers received partial refunds after escalation while others were unsuccessful and resorted to disputing charges with their bank. Keep this variability in mind when planning next steps - assume a dispute may be necessary and prepare supporting documentation.
Practical takeaway: treat the initial transaction and any follow-up billing as potentially recurring until you have clear, written confirmation that the subscription was ended and no further charges will occur.
How cancellations typically work for Iq Academy subscriptions
Structure: Iq Academy appears to operate on a low-fee entry that transitions to a recurring membership offering additional content. Users report monthly billing cycles and recurring amounts reported in foreign currencies that convert to roughly A$70 - A$90, depending on exchange rates at the time of the charge.
Notice periods: The service does not consistently advertise a standard notice period in reviews; many users describe being charged within a few days after the initial payment. Expect short windows between the trial/initial charge and the first recurring payment.
Billing cycles and proration: Where users describe monthly charges, proration is rarely reported. That means if a subscription converts immediately, refunds or pro rata credits are not commonly observed in public accounts.
Cooling-off and digital goods: Under consumer practice discussed by Australian banks and consumer guides, digital content and immediate access items often have limited automatic cooling-off rights. For a service like Iq Academy, this typically means that a short “trial” can convert to a paid subscription quickly and that statutory cooling-off periods may not guarantee a full refund for consumed digital content. Plan accordingly.
Refund behaviour: Public feedback shows mixed outcomes. Some customers received refunds after persistent follow-up; others had to raise disputes with their card issuer to recover funds. Prepare for a multi-step approach if you pursue a refund.
Documentation checklist
- Transaction record: screenshot or statement line showing the charge as it appears on your bank/credit card statement.
- Initial purchase evidence: timestamp or proof of the first low-cost payment for the test or report.
- Subscription evidence: any confirmation or receipt that mentions recurring billing, trial length or membership terms (save PDFs or screenshots).
- Communications log: dates and short notes of every contact attempt and any text of responses; keep copies of automated replies if present.
- Refund attempts: record of refunds or reversed payments and dates if any were processed.
- Card changes: note if you replaced or blocked the card used for payment and include the date this was done.
Common pitfalls and mistakes to avoid when dealing with Iq Academy
- 1. Assuming a small initial payment is one-off - verify whether the checkout terms mention a subsequent subscription. User reports consistently show the small fee can be followed by much larger recurring charges.
- 2. Waiting too long to check bank statements - early detection increases your options to dispute a transaction with your issuer.
- 3. Relying only on informal confirmations - written, time-stamped evidence greatly improves outcomes for disputes.
- 4. Not preparing documentation before contacting your bank - banks and payment networks require specific evidence to lodge a dispute or chargeback.
- 5. Missing card network timeframes - some issuers have specific windows (often 120 days or more in practice) for lodging a dispute; act promptly.
Subscription plans and pricing (reported and comparative)
| Plan type | Typical billing cycle | Reported amount (AUD, approx) | Notes |
|---|---|---|---|
| Initial pay-for-result | One-off (often low) | Varies (reported low entry fee) | Users frequently describe a small initial fee to access results. |
| Recurring membership reported by users | Monthly (reported) | Approx A$80 | Many reviews cite a recurring charge near £39.99 which converts to roughly A$80 (approx). Amounts vary by exchange rate and card issuer. |
| Other/hidden variations | Varies | Varies | Some users report multiple unexpected charges or annual-style billing; official plan structure is not consistently visible in public reports. |
Plan comparison based on user reports
| Feature | Initial low-fee purchase | Reported recurring membership |
|---|---|---|
| Visibility of recurring terms | Often limited or in fine print | Often unclear until charged |
| Refund likelihood (based on public reports) | Variable | Lower without escalation; disputes sometimes required |
| Cancellation friction | Low immediate friction | High friction reported by users |
Legal and consumer-rights notes relevant to Iq Academy
Short guide: For a service like Iq Academy, the Australian consumer framework provides protections against misleading conduct and unfair practices, but remedies vary for digital goods and subscriptions. If the charge appears unauthorised, your financial institution has procedures for disputing transactions and the card networks operate chargeback rules.
Escalation paths: If direct merchant resolution fails, banks typically support cardholders with dispute processes that require evidence you should already have collected. If your bank’s outcome is unsatisfactory, you may be able to bring a complaint to a financial complaints scheme; time limits apply so act promptly.
Recommended step-by-step preparation before you act
- Gather proof: transaction lines, timestamps, screenshots of any purchase confirmations, and any terms visible at purchase.
- Note dates: record the date of the initial payment and the first recurring charge, and the date you first noticed the charge on your statement.
- Decide a recovery route: prepare both merchant-resolution documentation and evidence for a bank dispute if merchant resolution fails.
- Preserve card info: if you suspect repeat charges, check whether you need to cancel or replace the card with your provider and note the replacement date.
- Keep concise logs: short dated notes of every interaction will strengthen any dispute or complaint later.
How to approach refunds and disputes for Iq Academy charges
Expect a two-track process: merchant-side refund attempts and, if unsuccessful, a bank/card dispute. Public reports show refunds sometimes occur after persistence, but many customers resort to disputing transactions with their bank to recover funds.
Timing matters: banks and issuers have specific windows for disputes and may provisionally credit amounts while investigating. Provide precise, dated evidence to the bank to support claims of unauthorised or misleading charges.
Common evidence that helps disputes involving Iq Academy
- Statement line: the exact merchant description as it appears on your card or bank statement.
- Receipt or screenshot: capturing the checkout text and any reference to fees and membership terms.
- Timeline: a clear sequence from the test purchase to subsequent charges and any attempted merchant contact.
- Refund history: records of partial or full refunds and relevant dates.
What to do after cancelling Iq Academy
Actionable next steps: monitor bank and card statements for at least two billing cycles after cancellation and keep a watch for any reappearing charges that match the merchant descriptor you recorded. If you see further debits, follow your bank’s dispute process promptly and supply the documentation checklist items you prepared earlier.
If disputes fail: consider lodging a formal complaint through your financial institution’s external dispute resolution process. Keep timelines in mind and escalate early if you continue to be billed after taking reasonable steps to stop the charges.
Final pragmatic tip: treat the situation as both a consumer protection matter and a payments dispute. A combined approach - documenting the merchant interactions visibly and lodging a timely bank dispute - produces the best chance of recovery based on public user outcomes.