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I hereby notify you of my decision to terminate the contract relating to the Pte Exam service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
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Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
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- prevent the recipient from contesting the legal scope of the mail.
How to Cancel Pte Exam: Complete Guide
What is Pte Exam
Pte Exam is the computer-delivered English proficiency test administered by Pearson, used for study, migration and professional purposes. The test is scored by automated systems and is available as PTE Academic/PTE Core formats at certified centres and approved test locations. Booking is per-sitting rather than subscription-based: candidates pay a one-off test fee that covers a single score report and test session, and optional services such as additional score reports or priority booking can incur separate charges.
The test handbook and official materials set out booking, reschedule and cancellation rules, and they also note voucher-based registrations and regionally variable test fees. Typical Australian test centres publish a standard fee that most test takers will see reflected at booking time.
How cancellations and refunds work for Pte Exam
From a financial perspective, the refund outcome depends primarily on timing relative to the scheduled test date. The standard policy used across Pearson PTE documentation is time-tiered: a full refund if cancelled with at least 14 full calendar days notice; a 50% refund for cancellations made 13 to 8 full calendar days before the test; and no refund if cancelled with 7 or fewer calendar days remaining. These same windows also govern free rescheduling options.
Where payment was made directly to Pearson, refunds are generally returned to the original payment method. Voucher-paid registrations are treated differently: vouchers are often non-refundable through Pearson and the vendor that sold the voucher may have separate terms. If a test is cancelled by Pearson for operational reasons, a refund or alternative booking will normally be arranged at Pearson’s discretion.
| Item | Typical Australian example | Notes |
|---|---|---|
| Standard test fee | A$475 | Published examples from Australian test centres show A$475 as a common listing; fees can vary by centre and date. |
| Cancellation refund (≥14 days) | 100% | Full refund to original payment for direct payments. |
| Cancellation refund (8 - 13 days) | 50% | Partial refund window; timing is calculated in full calendar days. |
| Cancellation refund (≤7 days) | No refund | Late cancellations generally forfeit the fee unless Pearson cancels or accepts emergency evidence. |
Customer experiences with cancellation for Pte Exam
What users report
Considering available reviews and forum threads, common themes are delays in refund processing, difficulties getting clear updates from support, and confusion around voucher versus direct payments. Several reviewers describe protracted follow-up to confirm refund transfers or locate reference numbers, while others note that refunds processed to card or bank accounts can take multiple billing cycles to appear. Reviews from consumer platforms emphasise frustration with customer support responsiveness and with tracking refunds once initiated.
Recurring issues and practical takeaways
From a cost-management view, the main risks are timing errors (booking too close to the test date) and voucher purchases where vendor terms differ from Pearson’s direct-refund policy. Users also report that emergency refunds or exceptions require persuasive documentation and can be accepted at Pearson’s discretion, not as an automatic right. Expect administrative lag: refunds are not always instantaneous and banks/processors introduce delays.
Documentation checklist
- Booking reference: test reference number or voucher code.
- Payment proof: card statement, transaction ID or merchant receipt showing A$ amount.
- Test schedule: original test date and time as booked.
- Voucher details: vendor receipt and voucher terms if a voucher was used.
- Medical or emergency evidence: if claiming exceptional consideration, supply dated official documentation supporting the claim.
- Communication log: dates and short notes of any conversations and responses related to the cancellation.
Disputes, chargebacks and consumer remedies for Pte Exam
From a financial-advice standpoint, understand the two parallel routes if a refund stalls: first, the provider’s internal dispute or complaint process; second, a payment-dispute through your bank or card issuer (chargeback). Chargebacks can succeed when a service was not delivered or was materially misrepresented, but banks apply strict time limits and evidence requirements.
Australian consumer law provides remedies where services fail to meet promised standards, but change-of-mind requests are not automatically covered by statutory guarantees. If you believe a refund was wrongly withheld for a service failure, you can reference consumer guarantees and escalate complaints to relevant regulators or dispute-resolution bodies. Keep records tied to the Pte Exam specifics when you make your case.
| Test | Typical fee (A$) | Cancellation refund window (common) |
|---|---|---|
| Pte Exam (example centre) | A$475 | ≥14 days: 100% · 8 - 13 days: 50% · ≤7 days: no refund. |
| Ielts (reference) | A$475 | Policies vary by provider; standard refunds depend on timing and centre rules. |
Common pitfalls and mistakes to avoid when evaluating cancellation costs
- Assuming vouchers behave like card payments: vendor-sold vouchers often carry separate refund rules; verify vendor terms before purchase.
- Counting business days instead of full calendar days: Pearson’s policy uses full calendar days; miscounting can convert a full refund into a partial or no refund.
- Not allowing processing time: refunds credited to cards may take multiple billing cycles; plan cashflow accordingly.
- Missing evidence deadlines: emergency reschedule or refund claims usually require supporting evidence within specific windows; late submission weakens the claim.
Practical financial recommendations
Considering that a single test fee can be several hundred dollars, treat the booking like a short-term financial commitment and manage timing risk. If your schedule may change, avoid last-minute bookings to preserve the full-refund window. Compare the relative cost of rebooking versus cancelling in the 8 - 13 day window: a 50% refund effectively makes the retained amount the cost of missed opportunity.
Where vouchers are cheaper, weigh vendor refund terms against the immediate saving: a voucher that saves A$50 is not a net win if it prevents reasonable refund options later. Track expected refund date ranges against monthly cashflow to avoid overdrafts or surprise card debits.
What to expect after a cancellation
After a cancellation is accepted, refunds for direct payments are typically processed back to the original payment source; timing varies by bank and payment method. For voucher registrations, expect replacement vouchers or vendor-managed remedies rather than direct refunds in many cases. If Pearson cancels a test due to centre issues, they generally offer a refund or rebooking option at their discretion.
Monitor your statements for returned amounts and keep the documentation checklist until the refund is visible on your account. If the refund does not appear within the expected bank processing window, escalate through documented complaint steps and retain evidence for any payment-dispute case.
Address
- Address: Pearson Professional Center (PTE), Level 2/10 Bridge Street, Sydney NSW 2000, Australia
What to do after cancelling Pte Exam
From a next-steps perspective, focus on cashflow and options: check your bank or card statement for the refund timeline and reconcile the expected amount against your budget. If you used a voucher, review vendor terms to confirm whether a replacement voucher or credit applies.
Consider rebooking only after you confirm that dates and obligations align with your financial plan. If your plans are fluid, build the expected forfeiture cost (for example, 50% of the test fee in an 8 - 13 day cancellation) into the decision to book. Keep concise documentation to support any follow-up disputes or consumer-rights claims.