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I hereby notify you of my decision to terminate the contract relating to the Study.Com service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
How to Cancel Study.Com: Complete Guide
What is Study.Com
Study.Com is an online learning platform that offers video lessons, course materials, test prep and options to earn transferable college credit. It operates a collection of subscription plans for individual learners and educators, and provides college credit pathways that are billed monthly with a stated 30-day money-back guarantee on eligible plans. Study.Com markets a mix of basic/premium learning access, teacher editions and college credit packages with tiered functionality for course enrolment and coaching.
For this guide I reviewed Study.Com public pages for plans and billing and sampled independent customer feedback on review platforms and discussion forums to synthesise common cancellation issues and practical documentation tips. The analysis below summarises plan types, refund framing from Study.Com, observed user reports and the contractual and consumer-rights considerations that apply to memberships and recurring billing.
| Plan | Typical US price | Approx. A$ price | Notes |
|---|---|---|---|
| Basic / homework help | US$29.99 / month | Approx. A$45 / month | Access to core video lessons and limited credits. Price varies by promotion. |
| Premium / full membership | US$59.99 / month | Approx. A$90 / month | Includes practice quizzes, exams and expanded library access. |
| College credit plans | From US$95 / month | Approx. A$140 / month | Designed for transferable college credit; enrolment limits per plan apply. |
| Teacher edition | US$29.99 / month | Approx. A$45 / month | Classroom resources, lesson plans and assignment tools for teachers. |
Prices above are derived from Study.Com published plan prices converted to Australian dollars at a recent mid-market rate; conversions are approximate and may differ from final charged amounts due to payment processor fees and real-time exchange rates.
How cancellations typically work for Study.Com
Framework: Study.Com presents memberships as recurring monthly services with a "cancel anytime" approach and a stated 30-day money-back guarantee for eligible plans. Billing usually occurs on the membership start date and then on the recurring renewal date. These contractual terms create three practical legal questions: timing of notice, refund eligibility and whether access continues after termination.
Notice periods and billing cycles: Memberships billed monthly will usually continue until the end of the current billing period unless the contract specifically provides otherwise. Consequence: if a termination notice is given after a billing cycle has begun, the service may remain accessible through that paid period and the provider may not owe a pro rata refund unless the terms or local consumer law require one.
Refunds and money-back windows: Study.Com advertises a 30-day money-back promise on qualifying plans; refunds are not automatic and must meet the supplier's eligibility criteria. Refund eligibility often depends on plan type, timing of the request relative to the first charge, and whether the membership was used to access premium content or college-credit services.
Proration and access: Study.Com plan terms indicate billing is tied to enrolment; typically access continues for the paid billing period and providers handle proration according to their terms. Practically, consumers should expect access to remain until the paid period ends unless the provider’s terms or a refund arrangement specify otherwise.
Customer experience with cancellations
What users report
Across discussion forums and review sites users report mixed outcomes: some received refunds within a reasonable time after a documented request, while others describe delayed processing, repeated renewal charges and difficulties obtaining a clear confirmation that billing stopped. Examples from public posts include statements that a subscription "stays at pending cancellation" and that some members experienced unexpected charges despite taking action to end membership.
Recurring issues and practical takeaways
Recurring complaints include unclear confirmation of cancellation, delays in refund processing and confusion about which plan or promotion was charged. Conversely, some reviewers reported successful refunds when they could show timely requests and evidence of limited use. These mixed reports indicate that evidence and timing materially affect outcomes.
Documentation checklist
- Account and plan details: record the exact plan name, start date and stated price at purchase.
- Transaction evidence: keep card statements, transaction IDs and timestamps for each charge.
- Terms and version: save a copy or screenshot of the provider's terms of service and the refund policy that applied at signup.
- Usage records: retain records of course access or content completion if disputing a charge for unused service.
- Refund references: record any refund IDs, acknowledgement numbers or case numbers provided by the supplier.
- Communication log: keep a dated log of all communications including summaries of responses received and dates.
Common pitfalls and mistakes to avoid
- 1. Assuming automatic refunds: many policies require an explicit refund request within a specified window; refunds are not always automatic.
- 2. Missing proof of timing: vague or undocumented timing of a cancellation request weakens refund claims.
- 3. Ignoring plan distinctions: college-credit plans, promotional trials and teacher editions may have different refund rules.
- 4. Overlooking currency and fees: international transactions may produce exchange-rate differences and processing fees.
- 5. Waiting too long to act: the sooner an issue is raised the easier it is to document and resolve under consumer protections.
| Feature | Basic / homework | Premium | College credit |
|---|---|---|---|
| Video lessons | Yes | Yes | Yes |
| Practice quizzes | Limited | Full | Full |
| Enrollment for credit | No | No | Yes - enrolment limits apply |
| Money-back guarantee | Varies | 30 days (eligible) | 30 days (eligible on qualifying plans) |
Tables summarise public plan features and Study.Com's high-level pricing structure; specific inclusions and eligibility rules differ by plan and promotion. Study.Com's college credit offering explicitly references a monthly starting price for credit-earning plans and a risk-free trial period in marketing materials.
Legal considerations and consumer guarantees applicable to Study.Com
In accordance with Australian consumer law, membership services are subject to consumer guarantees for services. If Study.Com fails to supply the service with due care and skill or does not supply content as described, there may be a right to a remedy such as a refund. These statutory guarantees cannot be excluded by a terms-of-service clause. Consequence: contractual no-refund statements cannot override statutory consumer guarantees.
Cooling-off and unsolicited agreements: standard online subscription purchases typically lack an automatic 10-business-day cooling-off unless the sale is an unsolicited consumer agreement. For Study.Com purchases made via standard online signup, the supplier’s stated 30-day money-back promise is the operative reversal mechanism rather than a statutory cooling-off. Where jurisdictional rules differ, remedies and timeframes will vary.
Disputes, chargebacks and escalation
If a refund is declined or charges continue after a clear documentary request has been made, escalation options include lodging a formal complaint with consumer protection authorities and considering a payment dispute through your card issuer. Chargebacks are an adversarial remedy and can take weeks or months to resolve; they may also require strong documentary evidence of the transaction history and the supplier's responses.
Keep in mind that successful chargebacks typically require proof that the supplier breached its terms or failed to deliver the service paid for. Documented timelines and records of requests materially strengthen a dispute.
Practical actions to protect rights before and after membership
- Monitor billing dates: note the initial charge date and recurring billing date so any timing of a refund request can be tied to clear dates.
- Preserve terms: archive the version of the terms of service and refund policy at the time of purchase.
- Collect evidence of use: take screenshots or records of course access to show whether the service was substantially used.
- Track refund references: if a refund is promised, save any reference number and expected processing timeframe.
Address
- Address: Study.com, LLC 100 View St. Ste 202 Mountain View, California 94041-1374 United States
What to do after cancelling Study.Com
After ending your membership make sure to review bank and card statements for at least two billing cycles to confirm no further renewals are processed. If additional charges occur, match each charge to your documentation and lodge a formal dispute with your payment provider if necessary.
Retain all documentation for as long as any dispute or refund process remains open. If access to completed coursework or transcripts is relevant to academic progression, preserve copies or proof of completion and verify whether any transcript requests require separate handling under the college-credit plan terms.
Finally, if consumer-law remedies appear relevant, consider lodging a complaint with the national consumer authority or your state consumer affairs office; public authorities can provide guidance on statutory guarantees and enforcement options.