Cancellation service N°1 in France
Contract number:
To the attention of:
Cancellation Department – Superprof
51 Rue du Faubourg Saint‑Denis
75010 Paris
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Superprof service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
How to Cancel Superprof: Complete Guide
What is Superprof
Superprof is an online tutoring marketplace that connects students with private tutors across academic, creative and practical disciplines. The student-facing product uses a paid Student Pass to enable messaging and contacting listed tutors; the platform describes that the pass is processed as a subscription that renews every 30 days.
Official materials state the Student Pass fee is A$69 per month as the standard listing charge for students seeking to contact tutors, and the pass remains active for the paid 30-day period even after a cancellation request is made. The terms also explain limited refund scenarios once a tutor accepts a lesson request.
How cancellations typically work for Superprof subscriptions
Framework: a Student Pass is a time-limited digital subscription that is billed on a 30-day recurring cycle. Superprof’s terms specify automatic renewal after each 30-day period and that cancellation stops future renewals while allowing access until the paid period ends.
Notice periods and billing cycles: cancellation ordinarily takes effect at the end of the current billing period. Consequently, you should expect the subscription to remain active until the 30-day period that you already paid for expires.
Proration and refunds: Superprof’s published position is that once a tutor has accepted a lesson request and personal contact details have been released to the student, the Student Pass is not refundable in the ordinary course. Refunds may be considered if no lessons have taken place and the fault lies with the tutor, and Superprof reserves the right to request proof before reimbursing.
Cooling-off and statutory rights: commercial subscription terms intersect with consumer protection law. Depending on the circumstances, cooling-off or statutory remedies may apply; consumers may have remedies under consumer guarantees for services that are not provided with due care and skill. Proposed legislative changes affecting subscription contracts could introduce additional renewal cooling-off rights in future regulatory regimes.
Customer experiences with cancellation
What users report
Public reviews and forum posts indicate a mixture of positive and negative experiences. Several reviews note unexpected recurring charges and frustration with billing transparency; other users report successful cancellations and refunds in certain cases, particularly where payment processors intervened.
Representative paraphrase of user feedback: reviewers on consumer platforms describe being charged monthly without clear notice of ongoing billing, while some report obtaining refunds through payment providers when they felt they had been charged in error. A number of reviews emphasise difficulty obtaining rapid resolution for disputed charges.
Recurring issues and practical takeaways
Transparency and consent are common themes: customers cite unexpected automatic renewals and assert that renewal or acceptance triggers were not clearly signposted at purchase. Regulators have targeted similar conduct in other marketplaces where renewal and cancellation terms were not sufficiently clear.
Practical takeaway: contractual terms that limit refunds after a tutor accepts a request are enforceable unless they conflict with statutory consumer rights. Therefore, when assessing a dispute, consider whether the service delivered was as promised and whether any implied terms under consumer law were breached.
Documentation checklist
- Subscription evidence: record the date you purchased the Student Pass, the amount charged (for example A$69), and the payment method used.
- Billing statements: keep bank or card statements showing the recurring debits and their dates.
- Platform records: save screenshots or exports of the Student Pass terms, payment confirmation, and any timestamped platform messages confirming tutor acceptance.
- Service records: retain records of any lessons scheduled, attended or missed; where lessons were not provided as promised, document dates and communications.
- Dispute correspondence: keep a timeline of steps you took to seek redress, including dates of requests and any responses received.
Key contractual points to check in the terms
Check whether the Student Pass is described as automatically renewing and whether any clause restricts refunds after contact details are passed or lessons are accepted. Superprof’s terms specifically refer to automatic renewal every 30 days and limited refund availability when contact details have been transmitted.
Verify whether the platform requires proof to process refunds and whether there are any time limits for requesting reimbursement after an issue arises. Superprof’s published help notes indicate the Student Pass remains active until the end of the paid 30-day window after cancellation.
| Subscription element | Superprof detail |
|---|---|
| Standard student fee | A$69 per 30 days |
| Billing cycle | Auto-renew every 30 days |
| Access after cancel | Continues until end of the current paid 30-day period |
| Refund policy | Not refundable once tutor has accepted; refunds possible if no lessons occurred and fault is with tutor |
Common dispute routes and expectations
When a charge is disputed, consumers commonly pursue one or more of the following: direct platform dispute resolution, payment provider chargeback, or a complaint to a consumer regulator. Outcomes depend on evidence and the legal basis for the complaint.
Expect timelines: chargebacks and internal reviews can take several weeks. If a refund is granted, payment processors and platforms may require proof and will typically process payments back to the original payment method.
| Issue | What to expect |
|---|---|
| Unexpected recurring charge | Investigation by payment provider or platform; possible provisional credit pending investigation |
| Claim that service was not provided | Platform may request proof; consumer guarantees may require refund where there is a major failure |
| Dispute after tutor accepted | Terms commonly restrict refunds; outcome depends on whether the tutor or platform breached obligations |
Consumer law considerations relevant to Superprof
In accordance with consumer protection principles, subscription terms cannot exclude statutory guarantees for services and digital goods. If the service is not provided with due care and skill, a consumer may be entitled to a remedy such as a refund or re-supply. Regulatory action in similar subscription markets has emphasised clear notice of auto-renewal and accessible cancellation mechanisms.
Legislative developments: regulators and recent law reform proposals have focused on subscription contracts and renewal cooling-off rights. These reforms may increase protections for subscribers and require platforms to provide clearer pre-contract information and renewal notices. Monitor how these reforms are implemented as they may affect future disputes with subscription providers.
What to expect after you cancel a Student Pass
Access and billing: cancellation typically prevents future renewals but does not shorten the current billed period; access to messaging and other Student Pass features should continue until the paid 30-day period ends. This is the stated position in Superprof’s published terms.
Refunds and credits: expect refunds to be exceptional where the terms disallow refunds after acceptance of a tutor request. If a refund is possible, the platform may request supporting documentation including evidence that no lessons occurred or that the tutor breached obligations.
Address
- Address: Superprof SAS, 51 Rue du Faubourg Saint‑Denis, 75010 Paris, France
How to prepare evidence for a dispute
Organise a concise evidence bundle: dates of charges, screenshots of the terms at the time of purchase, records of tutor acceptance or lack of contact, and copies of bank statements. Present this material chronologically and keep backups.
When invoking statutory guarantees, clearly identify the legal basis for the claim: for example, a major failure to provide the service or breach of the implied term to supply services with due care and skill. A concise legal framing improves the likelihood of remedial action.
Practical risk management before subscribing again
Contract review: read renewal and refund clauses before subscribing. Identify key trigger events in the contract such as when charges become non-refundable and whether acceptance of a tutor constitutes that trigger. Superprof’s terms highlight tutor acceptance as a significant trigger.
Record keeping: retain payment receipts and a screenshot of the terms at the time of purchase. Effective record keeping reduces evidentiary disputes and speeds resolution.
What to do after cancelling Superprof
Monitor your statements: check your bank and card statements for subsequent debits and reconcile them against the date your paid period ends. If you identify unauthorised renewals, assemble the documentation outlined above and raise the issue promptly with your payment provider and the platform.
Escalation options: if you cannot obtain a satisfactory outcome from the ordinary dispute process, you may consider lodging a complaint with a consumer regulator or seeking advisory assistance from a community legal centre or financial ombudsman. Regulatory cases in related subscription markets show such complaints can lead to remedial outcomes where terms were not transparent.
Keep an audit trail: preserve all correspondence, timestamps and banking records until the dispute is finally resolved or the statutory limitation period expires. This evidence will be necessary for chargebacks, regulator complaints or court proceedings.