Service de résiliation N°1 en Australia
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Wiley.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
How to Cancel Wiley: Complete Guide
What is Wiley
Wiley is a global publisher and learning-services provider offering books, e-texts, journals and digital learning platforms for students, researchers and professionals. Its local operations supply buy-to-own e-textbooks, semester access collections and individual journal or book purchases through regional channels and partners. Wiley’s offerings in this market include the Wiley Direct store and semester collections such as Wiley Business Now, plus institutional journal and book subscriptions delivered through Wiley Online Library and allied platforms like VitalSource.
Wiley Business Now is positioned as a low-cost semester subscription providing access to a curated e-text collection; buy-to-own e-texts and print titles are sold through Wiley Direct and partner channels. These product differences affect billing, expiry and refund outcomes for customers.
How Wiley subscriptions and billing typically work
This section explains the common contractual and billing features that apply to Wiley products and comparable digital textbook or journal access. The exact terms can vary by product and distribution channel, but several service-specific patterns appear consistently across Wiley offerings.
Subscription types and examples
Wiley Business Now: semester access model (130 days) at a published low-cost price for students. Wiley Direct: buy-to-own e-text purchases with lifetime access on supported platforms; prices vary by title and format. Institutional subscriptions: multi-year or annual licences billed to institutions and managed via library or institution credentials.
Billing cycles, auto-expiry and renewals
Semester subscriptions typically use a fixed access window that begins on code redemption or activation and then expires automatically at the end of that period rather than renewing automatically. Buy-to-own purchases are one-off payments and do not create recurring charges. Some Wiley products delivered through third-party platforms follow the host platform’s activation and renewal model, which can affect when access stops or repeat charges occur.
Proration, refunds and non-refundable items
Wiley’s public help material states that many digital learning resources are supplied non-refundable except where consumer law requires a remedy for faulty or misdescribed digital content. For semester access products Wiley often notes there is no pro rata refund for unused days; access normally continues to the end of the billing or access window rather than triggering partial credits.
Customer experiences with cancellations
What users report
User feedback about Wiley products mixes positive comments on functionality with frustration where digital refund expectations clash with seller terms. Students regularly cite convenience and study benefits from e-text features such as highlighting, bookmarking and offline access; one user quote on the e-text page captures this utility.
Complaints most often concern refund eligibility for digital items and confusion about whether a subscription renews or simply expires. Reports gathered from support pages and public discussion show customers expecting pro rata refunds or simple reversal of a charge when access has already started, only to find the product classed as non-refundable unless a consumer guarantee applies.
Recurring issues and practical takeaways
Recurring issues identified in public feedback and help materials include: ambiguity about activation dates versus purchase dates, non-refundable labelling for digital products, and third-party platform behaviours that change how access and refunds work. These points create predictable friction when consumers seek a remedy for a product they judge unsatisfactory.
Practical takeaways: verify the product type (semester access, buy-to-own, institutional licence), note the activation date and expiry, and prioritise documentation of purchase and activation events to support any subsequent dispute.
Legal rights that matter for Wiley purchases
Digital content and subscription services sold in this market remain subject to the consumer guarantees in the Australian Consumer Law (ACL). This means that if Wiley’s digital content is faulty, not as described, or fails to perform the promised functions, consumers may be entitled to a remedy such as repair, replacement or refund even when a supplier’s terms say no refunds. The ACL extends to digital goods and cannot be contractually excluded.
For Wiley customers this generally means that claims based on defective content, inaccessible materials where access was required, or serious misdescription are stronger than change-of-mind claims. In practice, remedies depend on whether a failure is major or minor and whether it can be fixed within a reasonable time.
What to expect when seeking a refund or remedy
Expectation management is important. Wiley’s regional help pages commonly state that digital goods are non-refundable except where the law demands otherwise, and semester access often expires automatically at the end of the stated period rather than producing pro rata credits. If the outcome you seek is a refund, be prepared to demonstrate a quality or description failure under the consumer guarantees.
If a product is covered by an institutional licence (for example, access provided via a university), the institution’s terms and the library’s access arrangements will often determine refund or replacement options rather than Wiley’s retail terms. This distinction affects who is responsible for handling a complaint.
Documentation checklist
- Purchase proof: order number, invoice or receipt showing date, product and amount.
- Activation evidence: date you redeemed or first accessed the content (screenshots or platform logs).
- Product details: exact product title, format (e-text, print, journal), and stated access period.
- Error evidence: screenshots, error messages, failed media or steps that show faulty content.
- Correspondence record: a concise timeline of any communications, plus names or reference numbers if provided.
- Bank or card statements: entries showing the charge and any subsequent refunds or reversals.
Practical options when a charge appears or access is unsatisfactory
When a paid item fails to work as described, gather the items in the documentation checklist and check whether the product was sold as buy-to-own, semester access or via an institution. This classification affects possible remedies and timelines.
If the product quality meets the threshold for a major failure under consumer law, the consumer guarantee may entitle you to a refund or replacement. If the issue is a minor failure, the supplier may be allowed to fix the problem first. Keep detailed notes of dates and the nature of the failure.
How disputes and chargebacks are typically handled
Dispute processes differ by payment method and bank. A charge reversal or card dispute is a remedy offered by card issuers where a transaction is unauthorised or the merchant fails to provide the promised service. Such processes usually require supporting evidence, including proof of purchase and efforts to resolve the issue with the merchant.
Regulators also accept complaints about misleading refund statements or exclusionary terms that conflict with consumer guarantees. If you consider legal escalation, regulators and dispute-resolution bodies can guide next steps and possible outcomes.
Subscription plans and pricing
| Plan | Typical duration | Price (AUD) | Refund note |
|---|---|---|---|
| Wiley Business Now semester access | 130 days | A$24.95 | No pro rata refunds; access expires at period end. |
| Buy-to-own e-text (Wiley Direct) | Lifetime access (platform-limited) | From A$65 (varies by title) | Digital purchases generally non-refundable except where ACL applies. |
| Individual journal/article access | Single purchase or time-limited access | Varies | Refunds depend on product type and consumer guarantees. |
Prices and plan mechanics are published on Wiley regional pages and vary by title and format. Always verify the price on the product page before purchase.
Feature comparison at a glance
| Feature | Buy-to-own e-text | Wiley Business Now | Institutional subscription |
|---|---|---|---|
| Payment model | One-off purchase | Semester subscription (one-off code redemption) | Annual or multi-year institutional invoice |
| Access control | Platform-based lifetime access | Timed access (130 days) | Library/institution credential access |
| Typical refund stance | Non-refundable except under ACL | No pro rata refunds; expiry-based | Subject to institutional licence terms |
Address
- Address: John Wiley & Sons C- WeWork 310 Edward Street Brisbane City QLD 4000 Australia
Common pitfalls and how to avoid them
- Assuming digital products are refundable - many Wiley digital items are sold as non-refundable; check the product terms and the ACL for defective content remedies.
- Overlooking activation date - the redemption or activation date often determines the access window and whether the product has already started consuming the paid period.
- Misidentifying the purchasing channel - purchases via third-party stores or institutional licences follow different rules; confirm whether the purchase was direct from Wiley or via a platform partner.
- Missing evidence - failure to capture activation timestamps, screenshots and receipts weakens any dispute or regulator complaint.
How to prepare a strong complaint
Set out the facts concisely: product name, purchase date, activation date, a clear description of the problem, and the remedy sought. Attach supporting evidence from the documentation checklist. If the issue is a quality failure under consumer guarantees, explain why the failure is major and what remedy you consider reasonable.
When a supplier declines a refund, escalate to the relevant dispute or regulatory body with your evidence and a short timeline. Regulatory agencies can intervene where suppliers misrepresent consumer rights.
What to expect after lodging a complaint
Timelines vary. Suppliers often have internal complaint-handling timeframes; regulators and card issuers have separate processes that can take weeks. Keep copies of all documents and monitor statements to confirm whether charges are reversed or credits applied.
If a regulator finds a supplier misled customers about refund rights, outcomes can include orders for the supplier to alter its communications and, in some cases, financial penalties. Past enforcement actions in this market have emphasised that digital goods remain covered by consumer guarantees.
What to Do After Cancelling Wiley
After a cancellation or the end of an access period, the immediate priorities are to confirm whether access has terminated as expected, check card statements for any further charges, and preserve all records related to the purchase and cancellation attempt. Keep copies of receipts, activation logs and any reference numbers you were given.
If you still have access after the access window should have ended, record dates and screenshots showing access. If an unexpected charge appears, prepare the documentation checklist and consider lodging a formal complaint with the supplier and, if needed, with the appropriate regulator or your payment provider.
Finally, consider alternatives before repurchasing content: library access through your institution, older edition textbooks, or authorised second-hand options. These alternatives can reduce the chance of repeating a costly purchase decision.