Service de résiliation N°1 en Australia
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat n° [référence] relatif au service [désignation].
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
[Signature]
How to Cancel Alinta Energy: Complete Guide
What is Alinta Energy
Alinta Energy is a retail energy supplier that sells electricity and gas to residential and small business customers across multiple states. The retailer offers a small set of market offers that include standard variable plans, solar-aware plans with feed-in tariffs, and options described as carbon-neutral or discounted usage plans. Alinta’s product mix is positioned on price simplicity and flexible billing rather than long fixed contracts, and some public plan documents state no exit or early termination fees on certain offers.
Alinta publishes standard contract booklets and a dedicated cancellation notice that explains customers’ legal cooling-off rights and how final account handling works under its market retail contract. These documents are the main source for how contractual timing and refunds are handled.
Customer experience with cancellation
What users report
Public reviews and forum threads show a wide range of experiences when customers try to finalise or cancel accounts. Common themes: billing errors or unexpectedly large final bills, frustration with the time it takes to receive refunds, and delays around final meter reads and final statements. Many reviewers describe slow follow up and repeated contact to resolve account credit or finalisation.
Example user feedback captured on review platforms includes short, direct complaints about refunds and responsiveness; one reviewer wrote: "Alinta don't ever send money they say they will." That kind of direct-line complaint appears alongside reports from some customers who received accurate final credits without issue. These mixed reports indicate variability by case and timing.
Recurring issues and practical takeaways
Two recurring operational problems emerge: timing mismatches between meter reads and billing cycles, and administrative delays in crediting final refunds. Customers repeatedly point to estimate-based bills that later require correction.
Practical takeaway: expect a final bill process that can take multiple billing cycles to reconcile usage and credits. Keep clear records and allow extra time for refunds and final adjustments rather than assuming instant closure.
How cancellations typically work for Alinta Energy
Cooling-off period: For new contracts, customers have a statutory right to cancel without reason within 10 business days from the day after they receive their contract and disclosure statement. In certain cases tied to unsolicited selling, this right can be extended up to six months. These are legal rights set out in Alinta’s cancellation notice and contract booklet.
Final meter reads and billing cycle timing: Finalisation usually depends on the date of the last actual meter read, the billing cycle midpoint and whether a special read is required. If a final read is delayed, an estimated final bill may be issued and corrected later when an actual read occurs. Expect proration of supply and usage charges to the final service date.
Refunds and credits: Refund timing varies. Alinta plan documents and user reports show that some customers receive refunds within a few business days, while others report longer waits. Certain Alinta offers explicitly state no early termination fees or exit fees; however individual circumstances and plan terms can differ.
Complaint handling and escalation: Alinta’s published complaints process states the company will acknowledge written complaints within a short window and aims to provide a response within a week, with options for escalation to an independent energy ombudsman if the internal process does not resolve the dispute. Ombudsman bodies can pause collection action while investigating in many cases.
Subscription plans and pricing snapshot
| Plan name | Representative annual estimate | Notable feature |
|---|---|---|
| HomeDeal / Home saver | A$1,779 | Simple variable rates; marketed as low-cost option on Canstar databases |
| SolarBalance Go / Solar balance | A$2,058 | Solar feed-in structure with higher first-kWh FiT then lower rate thereafter |
| Standing offer | A$2,143 | Reference-priced standing market offer for comparison |
Representative estimates above are drawn from independent price-comparison database snapshots and reflect sample postcode/usage profiles rather than personalised quotes; your actual bill will vary by network, usage and location.
Plan features comparison
| Feature | Home saver | Solar balance | Carbon balance / green add-on |
|---|---|---|---|
| Exit fees | No exit fees on many offers | No exit fees on many offers | Varies by offer |
| Cooling-off | 10 business days | 10 business days | 10 business days |
| Typical FiT example | Standard low FiT | Up to first 10 kWh at a higher rate then lower thereafter | Not applicable |
This comparison summarises common product traits found in Alinta materials and third-party plan databases; specific plan terms should be checked against the price fact sheet for the exact offer you signed.
Documentation checklist
- Account identifiers: original contract/reference number or account number as shown on bills.
- Price fact sheet: copy of the plan’s price fact sheet or offer document.
- Contract copy: the signed or accepted agreement and the date you received it.
- Billing statements: recent bills showing charges, credits and any sign-up or concession credits.
- Meter read evidence: final actual meter read or photos taken on key dates.
- Payment evidence: bank or card statements for disputed transactions and refunds.
- Communication log: dates, times and brief notes of any contacts and promised timeframes.
Common pitfalls and mistakes to avoid
- 1. Not keeping the original contract and price fact sheet - losing these makes it harder to prove cooling-off or the exact plan terms.
- 2. Assuming final credit is immediate - allow several billing cycles for reconciliation and refunds.
- 3. Relying on estimated reads - insist on an actual meter read date in your records so final usage is accurate.
- 4. Missing escalation windows - keep to published timeframes if you plan to escalate to the ombudsman.
- 5. Failing to document promises - note any verbal timelines or commitments and record the date you were told them.
Disputes, refunds and chargebacks
If a final bill or refund is disputed, the usual path is an internal complaint followed by external escalation to an energy ombudsman if unresolved. Ombudsmen investigate billing accuracy, disputed credits and corrective outcomes; they are independent and free.
Chargebacks through a bank or card issuer are an option for transaction-level disputes but are not a substitute for following the prescribed complaint and ombudsman escalation steps. Keep all documents and a timeline of events before pursuing a chargeback.
Typical timeframes published by Alinta for complaints handling include an acknowledgement within a few business days and an intended resolution window of about one week for simple cases; complex issues can take longer. Public reviews indicate that refunds may sometimes take longer than advertised, so expect variance.
What users commonly do after cancellation
Monitor your account and bank statements for at least two billing cycles to confirm refunds and final charges have been posted. Keep all evidence of the final meter read and the final bill.
If adjustments appear incorrect, open a formal complaint and track response dates; if you do not receive a satisfactory response within the provider’s stated timeframe, you can escalate to your state energy ombudsman with the documentation prepared above. Ombudsmen can assess fairness, order refunds and halt collections while they investigate.
As a preventive step, compare alternative plans and note features you want in future offers: feed-in tariff structure, billing frequency, and whether the provider publishes straightforward exit/termination rules. Independent comparison services can help identify plans that better match your usage pattern.
Address
- Address: Postal Address: | Alinta Energy GPO Box 1302 Melbourne VIC 3001