Oppsigelsestjeneste Nr. 1 i Australia
Avtalenummer:
Til:
Oppsigelsesavdelingen – Just Energy
PO Box 173
3042 Niddrie
Vedrørende: Oppsigelse av avtale – Melding via sertifisert e-post
Kjære Sir/Madam,
Jeg varsler herved min beslutning om å si opp avtale nummer knyttet til tjenesten Just Energy. Denne meldingen utgjør en fast, klar og utvetydig intensjon om å si opp avtalen, med virkning fra tidligst mulig dato eller i samsvar med gjeldende kontraktsmessig oppsigelsestid.
Jeg ber høflig om at dere iverksetter alle nødvendige tiltak for å:
– avslutte all fakturering fra den effektive oppsigelsesdatoen;
– skriftlig bekrefte korrekt mottak av denne forespørselen;
– og, hvis aktuelt, sende meg sluttoppgjøret eller saldobekreftelsen.
Denne oppsigelsen sendes til dere via sertifisert e-post. Sendingen, tidsstemplet og innholdets integritet er etablert, noe som gjør det til et tilsvarende bevis som oppfyller kravene til elektronisk bevis. Dere har derfor alle nødvendige elementer for å behandle denne oppsigelsen korrekt, i samsvar med gjeldende prinsipper for skriftlig varsling og avtalefrihet.
I samsvar med Forbrukerkjøpsloven og personvernforskrifter ber jeg også om at dere:
– sletter alle mine personopplysninger som ikke er nødvendige for deres juridiske eller regnskapsmessige forpliktelser;
– lukker alle tilknyttede personlige kontoer;
– og bekrefter effektiv sletting av data i samsvar med gjeldende rettigheter vedrørende personvernbeskyttelse.
Jeg beholder en fullstendig kopi av denne meldingen samt bevis på sending.
Med vennlig hilsen,
12/01/2026
How to Cancel Just Energy: Step-by-Step Guide
What is Just Energy
Just Energy is a retail energy provider best known for supplying electricity and natural gas under a range of fixed and variable plans across deregulated markets, primarily in North America. The company markets fixed-term contracts (commonly 12 to 36 months), time-of-use or off-peak offerings (for example free nights or free weekends), and optional green-energy add-ons. These plan templates and promotional features appear across Just Energy plan pages and plan fact labels.
There is limited evidence of a substantial retail footprint in local nationwide Australian markets; most publicly available plan documentation and consumer reports relate to US and Canadian operations. Consequently, Australian consumers who encounter Just Energy-style offers should treat plan features described below as service-specific templates that may differ if or when offered locally.
Service-specific plan and pricing details
Just Energy’s common plan characteristics documented in provider materials include: fixed-rate plans that lock a per-kWh supply price for a set term, variable-rate month-to-month plans, and time-of-use offers that reward off-peak consumption. Contract lengths typically range from 12 to 36 months, and providers often include explicit early termination fees for fixed terms. Some promotions include bill credits or enrolment incentives.
| Plan type | Typical contract length | Price (AUD) | Early termination fee (AUD, approx) | Green option |
|---|---|---|---|---|
| Fixed rate | 12, 24, 36 months | Varies by market and meter usage | A$224 - A$299 (approx) | Optional 100% renewable add-on |
| Variable rate | Month-to-month | Varies by month | Usually none for exit | Optional |
| Time-of-use (free nights/weekends) | 12 - 36 months | Varies by off-peak weighting | Often applies for fixed-term plans | Optional |
Notes on the table: the early-termination fee column converts commonly reported US-dollar fees (for example US$150 - US$200) into AUD using mid-market rates around 1 USD = 1.49 AUD at early January 2026; values are approximate and market-dependent. Always check the applicable Electricity Facts Label or contract schedule for the plan that applies to the account.
How cancellations typically work for Just Energy
Framework: cancellation rights arise from the contract (the retailer’s terms and conditions), statutory consumer protections, and any jurisdictional energy retail rules that govern cooling-off periods, moving exemptions and complaint escalation. For Just Energy plan templates these elements commonly interact as follows.
Notice periods and contract end dates: fixed-term contracts define a commencement date and expiry date; a customer remains bound until the contract end date unless an express exemption applies. Some promotions allow switching plans within an introductory window without fee, but that depends on the plan terms.
Early termination fees and exemptions: fixed-term plans often carry an early termination fee (ETF). Public plan disclosures and third-party plan summaries report ETFs in the order of US$150 - US$200, which converts to roughly A$224 - A$299 (approx) at recent rates. Common contract exemptions from ETFs include: relocation outside the service area or other expressly stated circumstances in the contract.
Billing cycles and proration: final bills typically show energy usage up to the contract end date; retailers may prorate the supply charge for partial billing cycles. Any outstanding balance or credit appears on a final statement and can include late fees or reconnection charges if the contract rules permit. Always reconcile usage charges against the plan’s Electricity Facts Label or equivalent disclosure.
Cooling-off period: under the National Energy Customer Framework (NECF) and typical retailer practice, a 10-business-day cooling-off right often applies to market contracts signed after a sales visit or other qualifying solicitation. This permits ending the contract without penalty within the period, subject to payment for supply during that time. The availability and exact mechanics are contract-dependent.
Customer cancellation experiences and analysis
What users report
Public reviews and complaint threads about Just Energy consistently report disputes over billing, unexpected fees, and difficulties obtaining clear final statements. Trustpilot and other review platforms contain strong negative feedback describing surprise charges and complex cancellation outcomes. One reviewer wrote: "If I could give ZERO stars, I would!" as shorthand for frustration with bills and communication.
Reported positive experiences tend to reference successful use of promotional credits, time-limited plan waivers, or predictable fixed-rate performance when market prices stayed stable. Overall, commentary emphasises that results vary significantly by plan type and by how transparently pre-contract disclosures were handled.
Recurring issues and practical takeaways
Recurring complaint themes: billing surprises linked to time-of-use design, perceived failure to receive adequate pre-contract notices, and disputes over early termination fees. Reviews also note resolution delays and the need to escalate to third-party dispute bodies in some cases.
Practical takeaways: scrutinise the Electricity Facts Label or contract schedule for the precise ETF formula and cooling-off clause; compare estimated average price-per-kWh at realistic usage levels; maintain careful records of the contract commencement date and any promotional entitlements. Escalation routes and remedies under consumer law are effective when retailer communication fails.
Documentation checklist
- Contract document: the full terms and schedule showing commencement date, term length and termination fee clause.
- Electricity Facts Label: the plan EFL or equivalent disclosure showing rate components and estimated average kWh costs.
- Account identifiers: billed account number or reference as shown on statements.
- Billing statements: final and recent bills showing charges, credits and meter read dates.
- Proof of meter reads: meter reading dates and usage periods used to calculate final charges.
- Promotional material: any written offer, bill-credit schedules or marketing statements tied to the plan.
- Complaint record: dates, times and brief notes of any contact with the retailer and the outcome.
Disputes, refunds and chargeback considerations
Legal framework: consumer protections under the ACL and the NECF prohibit misleading or unconscionable conduct, and require pre-contract disclosure of key terms including exit fees. If a retailer’s conduct breaches those rules, statutory remedies may be available.
Refunds and credits: final-account credits ordinarily follow reconciliation of usage versus payments. Refund timing is governed by the retailer’s billing procedures and the contract; dispute escalation to an energy ombudsman can be necessary where credits are delayed or withheld.
Chargebacks: bank or card disputes are a commercial avenue for contested charges, but they operate outside statutory energy dispute schemes and have eligibility conditions. Consider the contractual and regulatory complaint path before or while initiating a bank dispute to preserve evidence and regulatory remedies.
Regulatory escalation and where remedies can be sought
If an attempt to have a retailer correct a billing or termination issue is unsuccessful, energy ombudsmen in each state and territory provide a free, independent dispute mechanism for retail energy complaints. The ACCC enforces consumer law and the AER oversees wholesale and retail energy compliance in relevant jurisdictions; both can be relevant depending on the issue.
Common pitfalls and mistakes to avoid
- Missing the commencement date: failing to confirm when the contract started can cause miscalculation of cooling-off or expiry windows.
- Ignoring the EFL: not comparing estimated per-kWh examples on the Electricity Facts Label to actual usage can produce surprise high bills.
- Assuming universal protections: large commercial contracts do not receive the same NECF protections as residential or small business market contracts.
- Insufficient evidence: keeping no copies of promotional offers or bills weakens later disputes.
Address
- Address: PO Box 173, Niddrie VIC 3042
What to do after cancelling Just Energy
Immediately keep and organise all post-cancellation statements, final account paperwork and any written confirmations or reference numbers provided by the retailer. These documents are critical if a dispute leads to ombudsman review or legal steps.
Monitor your bank and card statements for residual or recurring charges tied to the account. If unauthorised charges appear, document them and consider both the regulated complaint path and your payment-provider dispute options; these routes can run in parallel but have distinct procedures.
If you are unsure whether the contract terms comply with consumer protections, obtain advice from your state energy ombudsman or a legal adviser specialising in consumer contracts. In cases raising systemic concerns about marketing or disclosure, consider lodging a report with the ACCC or relevant regulator.
| Quick comparison | Just Energy (typical template) | Typical regulated retailer template |
|---|---|---|
| Contract terms | Fixed 12 - 36 months; ETFs commonly specified | Fixed or market offer; clear NECF disclosures |
| Cooling-off | Often a short cooling-off window in market contracts | NECF: commonly 10 business days for market contracts |
| Dispute path | Retailer internal dispute then ombudsman | Retailer then state energy ombudsman |
Relevant citations used in this guide include Just Energy plan and plan-fact descriptions, independent plan summaries and consumer-review platforms; exchange-rate data was used only to convert foreign-currency fee examples to approximate AUD values. Readers should verify the plan-specific Electricity Facts Label and the contract schedule that applied to their account for the definitive terms and amounts.