How to Cancel Bitepal: Step-by-Step Guide

What is Bitepal

Bitepal is a mobile-first AI calorie and food-tracking app that offers a free tier plus multiple paid in-app purchase options for premium features. The app is listed on major app stores and the publisher shown in store listings is REFACE LITHUANIA UAB; store pages list many subscription variants, including weekly, annual and lifetime options.

Users choose Bitepal for quick food logging through image recognition and AI-driven calorie estimates. The product mix and variable pricing have led to many different listed purchase options in different territories and currencies.

Customer experience analysis

What users report

App store reviews and forum threads frequently mention unexpected billing, trial conversions and difficulty identifying the billing source on bank statements. One review headline noted: "Impossible to cancel?" as a short customer complaint.

Third-party pages that track disputed charges report common themes: users seeing recurring charges, trial periods converting to paid subscriptions earlier than expected, and confusion about whether the charge is managed by an app store or by the merchant.

Recurring issues and practical takeaways

Many reports show inconsistent pricing options across device stores and geographic regions; shoppers have seen weekly, monthly, annual and lifetime items in the same store listing. This creates a higher risk of selecting the wrong plan or overlooking renewal terms.

Several users mention slow or non-responsive support when they try to get refunds or clarification about a charge. That pattern makes it essential to gather clear evidence at sign-up and at the point of each charge.

How Bitepal subscriptions typically work

Pricing is offered as in-app purchases, with multiple tiers visible in store listings: weekly options from low single digits, various annual prices and higher one-off lifetime options. Where the store lists values in USD or EUR, local AUD amounts will vary due to exchange rates and regional pricing.

Billing cadence is usually auto-renewal: a purchase triggers access for the paid period and then renews automatically unless the subscription is stopped before the renewal date. Trial periods listed in the store can convert to paid subscriptions at the end of the trial.

Refunds and proration are not guaranteed. Refund treatment typically depends on where the purchase was processed (store platform policies or merchant policy) and the timing relative to the billing cycle. Expect different outcomes for mid-period cancellations versus cancellations before renewal.

Pricing snapshot (converted to AUD, approx)

Notes: conversions use market mid-rates observed in early January 2026 (USD-AUD ~1.49; EUR-AUD ~1.75) and are shown as approximate examples. Actual billed A$ prices may differ because app stores sometimes apply region-specific pricing or direct A$ listings.

Common billing and refund rules that affect Bitepal

If a purchase is processed by an app store, the platform's refund and subscription management rules normally apply. When a merchant performs billing outside the store, the merchant's own terms and refund policy are relevant. Many complaints about bitepal charges reflect ambiguity about which party processed the payment.

Proration is uncommon for simple subscription models: cancelling mid-period often leaves access until the end of the paid term rather than producing a pro rata refund. Trial conversions tend to be final once the trial ends and the period begins, unless the store or merchant grant a refund. Keep this expectation when evaluating refund likelihood.

How to prepare before you act

First, compile clear evidence: the receipt, payment descriptor shown on your card, the date of the charge, and any trial terms you accepted. Next, identify whether the charge came through a platform (iOS/Android) or shows the merchant name in your statement. That distinction matters for where rights and remedies sit.

Most importantly, record the exact charge description your bank displays and save any confirmation messages or screenshots you received at sign-up. These items will be essential if you need to dispute a charge or request a refund.

Documentation checklist

• Receipt: payment confirmation or app store receipt showing item, date and price
• Bank statement: the exact transaction line as it appears on your card or account
• Trial terms: any text describing trial length, renewal timing and cancellation rules
• Screenshots: evidence of prices shown at sign-up, including any promotional pricing
• Correspondence: copies of any messages or responses about the charge

Disputes, chargebacks and refunds: what to expect

If you believe a charge is unauthorised or the merchant has not honoured advertised terms, raising a formal dispute with your card issuer is an option. Dispute windows vary by bank and card network; act quickly and supply the documentation checklist items.

Chargebacks can be effective for truly unauthorised transactions or clear merchant breaches, but they are not a guaranteed path to a refund and may require persistent follow-up. If a charge stems from a platform purchase, the platform dispute route may be faster than a bank chargeback in some cases.

Common pitfalls and how to avoid them

• Multiple pricing options: selecting a similarly named plan at a different cadence can create surprise renewals.
• Trial fine print: short trials that convert automatically require a clear renewal reminder; missing that window is a common source of disputes.
• Billing source confusion: unclear charge descriptors on bank statements make it hard to know whether a store or the merchant is responsible.
• Missing receipts: not saving the original receipt or store confirmation removes your best evidence for a refund request.

Practical step-by-step (consumer-focused, non-operational)

First: identify the billed product and the renewal date on your records. Next: confirm whether the charge is recorded as a platform purchase or lists the merchant directly on your statement. Additionally: prepare the documentation checklist and decide whether you will request a refund or simply stop future renewals.

Most importantly: track timing. Banks and platforms impose short windows for charge disputes and refund claims; delays reduce your options. Keep strong records of dates and amounts to support any claim.

Privacy and data removal considerations for Bitepal users

If you decide to stop using the app, consider your data rights. You may have options under privacy laws to request deletion or a copy of personal data the service holds. When you make such requests, keep copies of the request and any response. If the publisher is REFACE LITHUANIA UAB, international data transfer rules or regional privacy regulations may apply.

Address

• Address: Ithaca, New York, 14850, United States (BitePal headquarters)

What to do if charges continue after you act

Monitor bank statements for at least two billing cycles after any attempt to stop renewals or request a refund. If recurring charges appear, escalate through your payment provider's dispute channels using the documentation checklist. Keep precise records of every interaction and the dates charges hit your account.

Additionally, consider changing or removing the affected payment method with your financial institution if charges persist and you cannot otherwise stop them. That step has downstream effects on other subscriptions tied to the same card, so weigh the trade-offs carefully.

What to do after cancelling Bitepal

After you terminate the subscription or otherwise stop renewals, keep proof of cancellation and the last successful transaction record. Continue to check statements to confirm no further debits appear. If a refund was agreed, document the expected processing timeframe and follow up if the credit does not arrive in the indicated period.

Finally, if you want to retain a record for potential future disputes, maintain a single organised file with the documentation checklist items and any response receipts. That file will speed any further action and support formal complaints or dispute processes.