Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Factor 75
1853 Suncast Ln
60510 Batavia
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Factor 75 service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
How to Cancel Factor 75: Complete Guide
What is Factor 75
Factor 75 is a prepared-meal subscription service that delivers fresh (never frozen) ready-to-eat meals on a weekly cadence. The service offers specialised meal tracks such as Calorie Smart, Keto, High protein, GLP-1 balance and breakfast items, and markets a flexible subscription that lets customers choose meals each week and modify their box composition. Factor advertises the ability to pause, change, or cancel, and promotes introductory discounts and add-ons like smoothies and breakfasts for active subscribers.
| Plan or preference | Key features | Typical box content | Price (A$) |
|---|---|---|---|
| Calorie smart | ~550 kcal or less per serving; calorie-focused options | Varies by box size (meals + add-ons) | Varies |
| Keto / High protein | Low-carb or protein-forward meals; targeted nutrition | Meals tailored to macro targets | Varies |
| Breakfast / smoothies / snacks | Add-ons to weekly box; available while subscription active | Breakfast items, shakes, snacks | Varies |
Customer experience with cancellation for Factor 75
What users report
First, public reviews and forum posts repeatedly highlight two consistent themes: unexpected charges around signup or the next scheduled box, and difficulties resolving billing disputes. Multiple reviewers say they were charged immediately after entering payment details and that cancelling did not always prevent a first shipment charge.
Next, many reviews on Trustpilot and Reddit describe slow or inconsistent refunds and confusion over account status or reactivation of older accounts. Some complain that promotional pricing was not honoured or that credits were applied incompletely.
Recurring issues and practical takeaways
Most importantly, reviewers stress documenting everything and checking bank statements for duplicate or unexpected charges. Customers who disputed charges often point to their bank statements and timelines when pursuing refunds. A number of complaints have been escalated to consumer channels such as the BBB or discussed in public forums.
Practical tip: after any interaction related to billing, record a timestamped summary and preserve confirmations or reference numbers from the provider or your payment provider.
How cancellations typically work for Factor 75 subscriptions
Factor 75 operates as a recurring weekly meal subscription with a billing and fulfilment rhythm tied to weekly boxes; customers choose meals for each delivery window. The company’s public pages state subscriptions can be paused, changed, or cancelled, but the timing of charge capture and the window for modifying an upcoming box can determine whether you are billed for the next shipment.
Next, user reports indicate the first box or near-term deliveries are often charged at or soon after signup and that policies about refunds for the first box vary in practice. Several reviewers note they were charged despite believing they had cancelled in time; some cited waiting periods for refunds. These patterns matter when assessing the risk of a signup.
Keep in mind: proration is not commonly applied for partial weeks in ready-meal services; in practice many providers treat each scheduled box as a discrete fulfilment and apply credits or refunds only under specific conditions.
| Aspect | Factor 75 detail | Typical effect for subscriber |
|---|---|---|
| Billing cadence | Weekly subscription, shipping fee applied on deliveries | Charges occur according to box schedule; cut-off dates matter |
| First-box billing | Site promotions and reviews indicate immediate charge behaviours for first box | Signup charge risk if you change your mind shortly after joining |
| Refunds and credits | Reviews report variable refund timing and partial credits | Expect potential delays; keep documentation |
Practical step-by-step approach (what to check and prepare)
First, identify the scheduled delivery dates and any published cut-off language that applies to that box week. Note the date and time when an order would be considered final for the next box. Factor’s information emphasises weekly menus and box selection windows; these control when billing is locked in.
Next, assemble evidence before you request any account action: order confirmations, charge dates on statements, screenshots of promotional terms, and any acknowledgement text you received. Keep these items organised by date. Most reviewers who obtained refunds used a clear timeline of events when disputing charges.
Additionally, if a promotional offer was cited at signup (for example, discounted first boxes or free breakfasts while active), preserve the promotional terms or the landing page capture. Promotions sometimes expire or are applied inconsistently; proof makes it easier to argue the point.
Documentation checklist
- Order reference: copy any order or confirmation identifiers you were given.
- Transaction evidence: bank or card statements showing the charged amounts and dates.
- Promo records: screenshots or copies of promotional text or coupon codes used at signup.
- Timeline: a dated log of each interaction or event related to the subscription and billing.
- Product receipts: packing slips or delivered-item records, where available.
- Terms snapshot: a copy or screenshot of the relevant terms/FAQ text that covers cut-offs, refunds, or first-box policies.
- Complaint records: reference numbers or case IDs if you logged a formal complaint with a consumer body or the provider.
Disputes, chargebacks and regulator routes relevant to Factor 75
If a billed charge appears incorrect or non-consensual, customers commonly escalate with their payment provider to dispute a transaction. Public reviewers who obtained refunds often used their card issuer’s dispute mechanism while supplying a clear event timeline. Keep your documentation tidy since banks typically require supporting evidence.
Most importantly, Australian regulators have been active on subscription practices in the meal-delivery and subscription space. The ACCC has pursued cases that focus on unclear cancellation or auto-renewal mechanics and has emphasised clear, honest disclosures about cancellation cut-offs and billing. Local guidance also confirms that if a business fails to deliver a paid-for service you are entitled to remedies under consumer guarantees. Tie this to Factor 75 by reviewing any terms and the timing of charges if you believe you were billed unfairly.
Common pitfalls and how to avoid them when dealing with Factor 75 billing
- Hidden first-box charges: many reports show charges at signup even when customers thought they had cancelled first orders; verify the payment capture timing on your records.
- Promotions not honoured: preserve promotional text; reviewers frequently cite discounts that were not applied as promised.
- Account reactivation: older accounts can be reactivated without clear notice in some complaints; check for duplicate or legacy accounts on your statements.
- Refund delays: expect processing times; record the date you were promised a refund and follow the timeline in your documentation.
Short note on rights and legal context
Under Australian consumer law, services paid for must be supplied within a reasonable timeframe and businesses must not mislead about cancellation procedures or billing. Regulators are scrutinising meal subscription businesses for unclear auto-renewal and cancellation processes; this context matters if you believe a billing practice by Factor 75 conflicted with disclosure obligations or consumer guarantees. Keep records and consider lodging a formal complaint if internal resolution is unsatisfactory.
What to expect after cancelling Factor 75
After you request cancellation, monitor your bank statements for any subsequent charges for at least two billing cycles and check whether any account credits or refunds appear. Reviews commonly show a lag between the cancellation action and accounting updates; prepare to use your documentation if a charge recurs.
Next steps you can take include keeping a dated log of any refunds promised and watching for reactivation notices or promotional reversals. Many reviewers advise keeping an eye on subscription-related emails or statements for several weeks to confirm no further debits occur.
Address
- Address: 1853 Suncast Ln Batavia, IL 60510