Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Hellofresh
5-13 Queen Street
2008 Chippendale
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Hellofresh service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
How to Cancel Hellofresh: Easy Method
What is Hellofresh
HelloFresh is a weekly meal-kit subscription service that delivers pre-portioned ingredients and recipes to subscribers. Boxes are organised around family, two-person or vegetarian plans and customers generally choose how many recipes and servings they want each week. The service sells on a recurring, weekly billing cycle and notes that plans are flexible and may be paused or cancelled; cost depends on plan size and selected recipes.
The company publishes cut-off rules for weekly orders and states that charges are processed after a weekly cut-off that varies by delivery day and region. Understanding the timing of that cut-off is essential because a confirmed box locked in before the cut-off will usually still be charged.
How cancellations typically work for Hellofresh
Mechanically, HelloFresh operates on weekly order cycles. Each delivery has an associated cut-off date and time; orders locked in at or before that cut-off are prepared and billed soon after. Cancel actions that take place before the cut-off generally stop the next scheduled box; actions after the cut-off typically apply to future weeks only.
Billing is tied to the weekly cycle: payment for a box is usually processed shortly after the cut-off once the order is confirmed. There is no automatic pro-rata refund for a box that has already been confirmed and charged. For delivery or product-quality problems, HelloFresh typically assesses refunds or credits on a case-by-case basis and refunds are usually returned to the original payment method. Typical processing times for refunds reported by the company are several business days.
Plans can be reactivated later and account preferences are commonly retained, but credits, promotional discounts or unused gift vouchers may be subject to terms that affect whether they are refundable or transferable at cancellation. Keep documentation of any credit or promotional balance before you close an account.
Customer experience and cancellation reports
What users report
Public reviews and forum posts show mixed experiences. Some customers praise the recipes and convenience, while others report difficulty skipping weeks, inconsistent app behaviour and unexpected charges. One reviewer wrote: "Very frustrated that my attempts to skip weeks don’t work and the App seems resistant to date changes."
The national regulator has also intervened: the ACCC alleges tens of thousands of customers were charged despite attempting to cancel before the first-delivery cut-off, and it has commenced court proceedings. That enforcement action highlights cases where customers believed they had cancelled but were still billed.
Recurring issues and practical takeaways
Users commonly encounter these problems: unclear cut-off communication, auto-enrolment while browsing menus, and delays in receiving cancellation confirmation. These issues can lead to unexpected first-box charges or continued billing after a perceived cancellation.
Practical takeaways: be aware of the weekly cut-off for your delivery day, track any confirmation reference you receive, and treat the first billing as the highest-risk moment for an unwanted charge. If a charge appears that you did not expect, start compiling evidence immediately.
Documentation checklist
- Order and delivery dates: note the scheduled delivery date and the cut-off date for that delivery.
- Confirmation receipts: keep any cancellation or deactivation confirmation you receive.
- Payment records: save bank or card statements showing any disputed charges.
- Screenshots and timestamps: capture pages that show your subscription status, date/time stamps and any automated messages.
- Correspondence log: record dates and summaries of any exchanges you had about the cancellation and any reference numbers.
Common billing and refund rules to expect
Cut-off timing matters: if a box is confirmed before a cut-off it will usually be fulfilled and billed. The company states charges are taken after the weekly cut-off, which differs by postcode and delivery day.
Refunds for product-quality or delivery errors are typically considered but handled case-by-case. Refunds that are approved are normally issued to the original payment method and may take several business days to appear. There is limited scope for pro-rata refunds once a box is confirmed.
When to escalate: disputes and regulator options
If you can show a valid cancellation was made before a stated cut-off and you were still charged, you have two practical avenues: dispute the charge with your payment provider and consider a formal complaint to the consumer regulator. The ACCC has publicly taken action against HelloFresh over alleged misleading subscription practices, which shows there is regulator appetite for systemic disputes.
Escalation works best with a concise packet of evidence: timestamps, screenshots, payment notices and any confirmation messages. Document the financial impact and include any attempts you made to resolve the matter.
Subscription plans and pricing
| Plan | Recipes per week | Example weekly cost | Notes |
|---|---|---|---|
| Two people | 3 | A$70 (example) | Company lists a typical range for two-person plans depending on recipes and servings; shipping extra may apply. |
| Two people | 5 | A$105 (example) | Price varies with chosen recipes; cost per serving falls as box size increases. |
| Four people | 5 | A$165 plus shipping (example) | Larger family boxes reduce per-serving cost; shipping charges can change by postcode. |
Plan features at a glance
| Feature | How it applies |
|---|---|
| Weekly flexibility | Plans are intended to be flexible - you can change frequency and box size though timing rules apply to confirmed boxes. |
| Promotions and credits | Promotional discounts may apply to the first few boxes and terms determine whether unused credits are refundable at cancellation. |
| Refunds | Refunds for quality issues are handled case-by-case and typically returned to the original payment method within several business days. |
Address
- Address: Grocery Delivery eServices Australia, Pty. Ltd. Level 3, 5-13 Queen Street Chippendale, New South Wales 2008 Australia
Practical steps to reduce friction without using operational channel instructions
First, be precise about dates: note the exact time window for your next scheduled delivery and the cut-off that applies to that box. Next, keep firm records: confirmation numbers, time-stamped screenshots and payment receipts reduce uncertainty. Additionally, preserve any promotional or credit balance details so you can check whether those balances survive cancellation.
If a charge occurs you did not expect, compile the evidence and consider raising a payment dispute with your card provider while also lodging a complaint with the regulator if the issue is systemic. The ACCC’s recent proceedings show that regulator complaints can lead to remediation for large groups of consumers.
What to Do After Cancelling Hellofresh
After a cancellation takes effect, monitor your bank and card statements for at least two billing cycles. Check whether any promotional balances were retained or forfeited and record the final account status. If an unauthorised or duplicate charge appears, escalate the matter promptly with your payment provider and keep all documentation handy.
Finally, if you believe a cancellation was mishandled and you have solid evidence of an on-time cancellation, consider lodging a formal complaint with the consumer regulator and, where appropriate, asking your payment provider to investigate the charge. Keep a clear file of dates, screenshots and correspondence - that is the single most useful asset in recovering funds or securing compensation.