Cancellation service #1 in United States
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Meal Mentor service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
How to Cancel Meal Mentor: Step-by-Step Guide
What is Meal Mentor
Meal Mentor is a subscription meal-planning service focused on plant-based and vegan weekly menus, grocery lists and recipe guidance delivered through a mobile app and member pages. The service offers weekly customisable meal plans, grocery-list generation and access to a recipe library intended to save time and reduce food waste.
Meal Mentor presents tiered membership options with weekly, monthly and annual billing choices and advertises a trial period and a 30-day money-back guarantee for dissatisfied subscribers. The site lists headline prices and plan features, and the service is available through both the provider’s storefront and common app marketplaces.
Subscription plans and pricing overview
The provider’s public pages show three membership tiers with headline prices visible on plan pages and FAQ entries. Those plan names and headline prices appear on the service site; currency is not always labelled consistently on every page so the site amounts are shown as published and an approximate AUD conversion is provided below.
| Plan | Price shown on site | Approximate price in AUD | Key inclusions |
|---|---|---|---|
| Basic membership | $129/year (site headline) | A$192/year (approx) | Customisable weekly plans, 14 meals/week, grocery lists |
| Standard membership | $149/year (site headline) | A$222/year (approx) | All Basic features plus community access and ebook discounts |
| Premium membership | $249/year (site headline) | A$371/year (approx) | All Standard features plus specialist ebooks and priority support |
Conversion method: site prices were converted to AUD using current market exchange rates to provide an approximate local figure. Actual billed amounts may differ depending on the payment processor, app store region pricing and taxes.
How Meal Mentor subscriptions typically behave
Automatic renewals: the service operates on an auto-renew model where subscriptions renew at the end of each billing period (weekly, monthly, quarterly or annually) until renewal is disabled. Providers commonly require a notice window before the trial or billing period ends. Meal Mentor’s published terms reference a 24-hour notice expectation for free trials and recurring period deadlines.
Access after cancelling: cancelling auto-renewal usually stops future charges but does not always remove access immediately. For Meal Mentor this means you will generally retain access to features for the remainder of your paid period after renewal has been disabled.
Billing route matters: whether you purchased directly from the provider or through an app marketplace affects who controls refunds, who processes renewals and what timeframes apply. App marketplace purchases are subject to the marketplace’s terms and refund rules while direct purchases follow the provider’s refund policy.
Cooling-off and refunds: Meal Mentor advertises a money-back guarantee period (the site references a 30-day money-back offer for new customers). Refund eligibility depends on plan type, the timing of the request relative to the billing cycle and where the purchase was made.
Customer experience and cancellation feedback
What users report
Review platforms and app-store comments show a mix of praise for recipes and grocery tools and complaints focused on billing and support. Positive posts cite time-savings and useful grocery lists; negative comments commonly mention recurring charges after attempted cancellations, difficulties achieving refunds and occasional app stability issues.
Recurring issues and practical takeaways
Users frequently describe three practical friction points: unclear renewal notice timing, confusion over purchases made through different channels, and slow or limited responsiveness from support when disputing charges. Those patterns make it important to document purchases, keep proof of the purchase date, and track billing statements closely.
Important rules that affect refunds and timing
Trial deadlines: many reports and the provider’s terms highlight that a trial will auto-convert to a paid subscription unless action is taken within a short window before trial expiry; Meal Mentor’s terms reference a 24-hour standard for trial and billing deadlines. This means timing matters: missed windows commonly result in an immediate charge for the next period.
App marketplace purchases: if a subscription was billed by an app store or third-party payment processor, that marketplace’s billing and refund rules usually govern any refund request and cancellation mechanics rather than the provider directly. Expect variability in response time and refund outcomes depending on the marketplace.
Provider refund policy: Meal Mentor’s public pages reference a money-back guarantee period for dissatisfied customers; however, refund approval can be conditional on plan type and timing of the request. Keep those conditions in mind when assessing eligibility.
Documentation checklist
- Proof of purchase: save the order confirmation, transaction ID and the card statement entry.
- Subscription terms snapshot: keep a copy or screenshot of the plan page and the terms shown at purchase.
- Trial start and end dates: record the day the trial began and the exact date/time it would convert.
- Billing period details: note the billing cycle (weekly, monthly, annual) and the renewal date.
- Access records: save screenshots showing app access or service usage dates if disputing continued billing.
- Refund correspondence: keep any replies or automated confirmations you receive from the provider or the marketplace.
Common pitfalls and mistakes to avoid
- 1. Assuming deletion equals cancellation - removing an app does not stop auto-renewal.
- 2. Missing the trial cutoff - short notice windows (for example 24 hours) are frequently enforced.
- 3. Ignoring billing route differences - marketplace purchases often require marketplace-level action for refunds.
- 4. Failing to keep records - missing receipts and dates reduces the strength of a dispute.
Address
- Address: 440 N BARRANCA AVE #2652, Covina, CA 91723
Purchase route comparison
| Purchase route | Who processes billing | Refund responsibility |
|---|---|---|
| Direct on provider site | Provider or third-party payment processor | Provider policy governs refunds; processing time varies |
| App marketplace (app store) | App marketplace billing | Marketplace policies and escrow rules typically govern refunds and authorisations |
These high-level differences matter when you need a refund or if an unauthorised renewal appears on a statement. Document which route was used at purchase time.
Short note on consumer rights that matter for Meal Mentor
Consumer guarantees for digital products and services can apply to meal-planning apps where the service is not supplied with due care and skill or does not do what was promised. If a subscription fails to deliver core features or is materially different from advertised promises, the provider may be required to repair, replace or refund the unused portion. These protections interact with marketplace rules when purchases are made through an app store.
What to expect when you request a refund or dispute a charge
Timing: refunds, when approved, can take several days to weeks to appear on bank statements depending on the payment route and processor. Partial refunds or prorated amounts may be applied when the provider allows refunds for unused time in a billing cycle.
Evidence review: expect a provider or marketplace to review proof of purchase, usage logs and the timing of any cancellation or trial communication before approving a refund.
Escalation: unresolved disputes are often escalated to the card issuer or payment processor for formal chargeback processes; those processes have their own evidence requirements and time limits. Monitor deadlines for lodging a dispute with your card provider if you believe a charge is unauthorised.
How to prepare a clear refund/dispute record
- Transaction snapshot: keep a clear image of the bank or card statement line that shows the charge.
- Timeline: create a short dated timeline with trial start, renewal date, and any contact attempts.
- Service access evidence: note if and when app features stopped working or were inaccessible.
- Terms at purchase: capture the screenshots of terms shown when you subscribed, including trial and refund language.
What to do after cancelling Meal Mentor
Monitor your bank and card statements for at least two billing cycles to ensure no further charges appear. Keep all documentation in a single folder for quick reference if you need to escalate.
Download or export any personal data or saved recipes you want to keep before your access ends at the close of your paid period. If a refund is due, allow the stated processing time and follow up with clear documentation if it is delayed.
If a charge appears after cancellation and you cannot reach a satisfactory outcome, consider lodging a formal dispute with your card issuer or payment processor and provide the timeline and supporting documents. Keep a calm, factual record of every interaction and the dates you acted; that record is often decisive in disputes.