How to Cancel Pollo Ai: Complete Guide

What is Pollo Ai

Pollo Ai is an all-in-one AI platform for image and short-video generation that sells output through a credit-based model and tiered subscriptions. The service offers a free tier plus paid plan levels that allocate monthly credits and unlock faster or higher-volume generation, private visibility, and no-watermark outputs. Key technical offerings include text-to-video, image-to-video, avatar generation and a library of templates and effects that draw on multiple underlying models.

From the vendor materials, credits are consumed per generation and do not roll over between billing cycles; add-on credit packs exist and are described separately from subscription credits. Refund eligibility for subscription credits is limited and time-bound on first purchases.

Subscription plans and indicative pricing

Pollo Ai lists plan tiers and API credit bundles on its site and in its apps. Exact local pricing can vary by platform and store; the examples below translate commonly listed amounts into AUD as approximate figures using prevailing exchange rates at the start of January 2026. Use the table to compare plan scope and the likely cost drivers when evaluating value.

Notes: the Pro and annual figures are approximate and shown to help cost comparisons; API credit bundles are priced per credit and are typically sold in bulk. Add-on credits are usually non-refundable and do not expire with subscription end, per vendor statements.

How cancellations typically work for Pollo Ai

From a financial perspective, cancellations interact with three distinct billing elements: recurring subscription billing, monthly credit entitlements, and one-off add-on credit purchases. Expect that cancelling affects future billing rather than retroactive credit return, unless refund rules apply.

Key vendor points that matter when planning cancellation: unused subscription credits do not roll over to the next billing period; add-on credit packs are described as non-refundable; and there is an explicit short window for requesting refunds on subscription credits for initial purchases. These product design choices determine whether you can recover value after termination.

What users report

Public reviews show two broad experience clusters. Many users praise the creative output, speed and overall value for short-video generation. Other users report problems with perceived quality for professional work and delays or friction when seeking refunds or support about billing. Trust and timeliness of support are recurring themes in feedback.

Recurring issues and practical takeaways

Reports on forums and review sites include successful refunds resolved inside a few days and other reports of delays that prompted banking disputes. When assessing risk before subscribing, weigh the likely monthly spend against the documented refund window and the platform’s stated non-rollover policy for credits.

Financial implications of cancelling

From a financial perspective, the main loss vectors are unused credits that expire at the billing cut-off and non-refundable add-on credits. Annual plans can offer per-month cost savings, but they raise the exposure to a larger upfront payment that may be harder to recover.

Consider the math: if an annual plan is A$194/year (approx), that equals roughly A$16/month in nominal cost. If your actual utilisation is low and you regularly consume fewer credits than the plan provides, the subscription premium can be a material waste. Always compare per-output credit consumption to your typical monthly output before renewing.

Refunds, cooling-off and proration

Pollo Ai’s published guidance limits refunds for subscription credits to a short eligibility window on first purchases; add-on credits are specified as non-refundable. This creates a narrow timeframe when a monetary recovery is plausible.

In terms of proration and partial refunds, vendor materials do not promise automatic pro rata refunds for mid-cycle cancellations. Practically, that means cancelling part-way through a billing cycle often stops future charges but does not guarantee a proportional credit refund. Treat any proration expectation as an exception rather than standard.

Disputes and chargebacks: when to consider them

If you are unable to resolve a billing problem with the service within a reasonable timeframe, some users have obtained refunds through their payment provider or by initiating a formal dispute. From a financial-advice perspective, use dispute channels when documentation shows an unresolved billing or service-delivery failure. Public threads describe both successful and protracted outcomes; results depend on timing and evidence.

Keep in mind that a chargeback affects merchant relationships and may require you to provide transaction evidence. For ongoing subscriptions, a timely dispute can prevent further unauthorised renewals while the case is reviewed.

Documentation checklist

• Receipt: retain the original purchase receipt and any transaction IDs.
• Billing statements: keep bank or card statements showing the charge dates and amounts.
• Screenshots: capture plan details, credited balances and any on-screen refund or policy text.
• Communication log: note dates you attempted to resolve the issue and what responses you received.
• Usage records: export or screenshot projects, timestamps and credit consumption to show actual usage.

What to expect after cancelling Pollo Ai

Expect future recurring charges to stop once the subscription is closed, but also expect that your access to plan entitlements will end either immediately or at the end of the paid period depending on how the vendor operates. Because credits do not roll over, any unused subscription credits will likely be forfeited at the end of the billing cycle.

Also expect a short period for any approved refunds to be processed back to the original payment method; user reports vary but some refunds were posted in a few days while others required follow-up. Prepare for variable timelines.

Practical checklist before you cancel

• Audit usage: calculate your average monthly credit use and compare to plan allocation.
• Estimate sunk cost: identify non-refundable items such as add-on credits and factor them into the decision.
• Time windows: check whether your purchase is within the vendor’s stated refund eligibility window for first-time subscription credits.
• Export work: save any creative outputs you need before access changes.
• Monitor statements: watch your card/bank statements for unexpected follow-up charges after cancellation.

Plan comparison: credit model versus subscription model

Consumer rights that matter for Pollo Ai

In short: your statutory consumer rights about receiving services that match their description remain relevant when a digital service fails to perform as advertised. For purchases through third-party platforms, the app-store or payment platform policies can affect how refunds are processed. Check the vendor refund statements and platform rules to understand who is responsible for refund outcomes.

Address

• Address: Suite 444, 29 Smith Street, Parramatta NSW 2150, Australia

Next steps and recommended approach

From a financial-advisor standpoint, treat subscription renewals as recurring liabilities and align them to demonstrable output. If your monthly credits are significantly underused, switching to a lower tier or relying on one-off credit purchases usually reduces waste. When considering cancellation, assemble the documentation checklist and be prepared to escalate via your payment provider if resolution is delayed.

Finally, revisit your content needs and compare effective per-output costs across the models shown above before re-subscribing. That step prevents recurring overpayment and improves budget efficiency for creative projects.