Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Amino
17 Cawarra Rd
2229 Caringbah
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Amino service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
How to Cancel Amino: Complete Guide
What is Amino
Amino is a mobile community platform for fans and niche groups that offers free membership plus an optional premium tier called Amino+ (sometimes shown as a membership or premium subscription). It is published by Narvii Inc and distributes paid features through in-app purchases and subscription billing; common purchases include monthly and multi-month Amino+ memberships and in‑app currency packs. This model means payments are processed via the app stores or in-app payment flows and that features vary by membership term and purchase channel.
Subscription plans and pricing
The app store listing and Amino terms identify a set of recurring membership options and in‑app purchases. Prices seen in the Australian app listing show several Amino+ options with amounts displayed in A$. Use these figures as examples of typical AU pricing; plan features generally include access to premium content, badges, and reduced or removed ads.
| Plan | Term | Price (A$) |
|---|---|---|
| Amino+ monthly | 1 month | A$4.49 |
| Amino+ short bundle | 3 months | A$9.99 |
| Amino+ mid bundle | 6 months | A$20.49 |
| Amino+ annual | 12 months | A$36.99 |
Pricing shown above is taken from the app listing and may change; Amino’s published terms also state that Subscription Fees are generally non-refundable and that renewals occur automatically unless cancelled prior to the renewal window.
Customer experiences with cancellation
What users report
Public feedback collected from review forums and community threads shows a mixture of outcomes when users try to stop paid Amino memberships. Common notes include frustration about unexpected renewals, confusion over whether in‑app currency could be used to redeem subscriptions, and requests for refunds being denied or taking time to resolve. Specific posts describe changes to how coin redemption worked and concerns when app behaviour changed after purchase.
Recurring issues and practical takeaways
Reports point to three repeat patterns: billing timing confusion, non‑refund statements in the terms, and differences between purchases made through different stores or payment routes. As a result, many users recommend documenting dates and receipts and expecting that transactions tied to store billing follow the store’s refund and dispute process. These observations are practical: they do not change the legal terms but help set realistic expectations.
How cancellations typically work for Amino membership
Amino’s terms state subscriptions automatically renew and that Subscription Fees are non-refundable in general. The terms also note a renewal notice window and advise cancelling ahead of the auto-renewal date to avoid the next charge; the stated notice window in the published terms is 24 hours prior to renewal. This means a cancellation action needs to be effective before that cut-off to prevent the following payment cycle from starting.
Proration and billing cycles
In practice, Amino’s published policy treats subscription payments as paid for the full period and does not promise prorated refunds when a membership is ended mid-term. This is consistent with a non-refundable subscription model; users who cancel typically retain access until the paid period ends rather than receiving a partial refund.
Cooling-off and refunds
Australian consumer law provides remedies where digital content is faulty or not as described, but change-of-mind refunds for immediately supplied digital content are commonly limited by providers. Amino’s terms emphasise non-refundable subscription fees, while broader consumer guidance allows for remedies when services fail to meet consumer guarantees. This means a refund may be available if the service is defective or materially different from the description, but not automatically for a change of mind.
Documentation checklist
- Proof of purchase: App store receipt or card/bank transaction showing the exact date, amount and merchant line.
- Subscription term evidence: a screenshot or record of the membership type, term and pricing at the time of purchase.
- Timeline of events: dates you first subscribed, renewal dates charged, and when you attempted to cancel or seek a refund.
- Correspondence log: brief record of any communications, including dates and summaries of what was said or promised.
- Bank or card statements: copies showing the posted charges to support any dispute or chargeback request.
Disputes, chargebacks and escalation
If you believe a charge is unauthorised, incorrect, or the service failed to deliver what was promised, you can raise the issue with your payment provider and keep a clear record of why the charge is contested. Financial institutions have established dispute processes for unauthorised or erroneous charges. Keep documentation and timelines ready to support your case.
If the issue suggests misleading or unfair conduct, consumer protection bodies may be able to assist or accept complaints. In cases where a provider’s published policy conflicts with consumer guarantees, regulatory guidance and case law can be relevant to show entitlement to a remedy.
Common pitfalls and mistakes to avoid
- 1. Missing the renewal notice window and assuming a late action will stop the next payment.
- 2. Assuming a non-refundable policy cannot be challenged even where the service is faulty or misrepresented.
- 3. Not keeping receipts or timestamps that show when a charge occurred and when a complaint or cancellation was attempted.
- 4. Overlooking differences between purchase channels and how each channel records and processes renewals.
- 5. Waiting too long to lodge a dispute with your payment provider; earlier action preserves more options.
Address
- Address: 17 Cawarra Rd Caringbah NSW 2229
What to do after cancelling Amino
After you have an effective cancellation, continue to monitor your card and bank statements for at least two billing cycles to ensure no unexpected renewals appear. Keep all records of the cancellation and related receipts in case you need to dispute a later charge.
If you are seeking a refund because the service was faulty or misrepresented, assemble the documentation above and prepare to present it to the payment provider or consumer protection agency. If needed, consider lodging a formal complaint with a regulator; regulatory guidance can support claims where a service breaches consumer guarantees.