Cancellation service #1 in Australia
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Chaos service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
How to Cancel Chaos: Easy Method
What is Chaos
Chaos is a software company best known for V-Ray and related rendering and simulation products, offered under term-based licences that include monthly, annual and multi-year options. Subscriptions typically bundle rendering tools, Cloud credits and add-on products; cloud credits are sold separately and are described as non-expiring in official guidance. This licensing model shifts from perpetual licences to time-limited access with automatic renewal by default, and resellers are commonly used for regional purchases and support.
For buyers in this market, Chaos products are available through authorised resellers and distributors who often handle local pricing, tax handling and enterprise onboarding. Regional partners and resellers publish offers and occasional promotions targeted at licence upgrades and yearly discounts.
Customer experience with cancellation
What users report
Public feedback shows two broad themes: clarity about the licence terms and frustration when payments fail or licences stop unexpectedly. A number of users report receiving automated notices about cancellation or licence suspension tied to failed payments while in the middle of projects.
Other reports emphasise communication gaps during account or billing issues and praise quick refunds or fixes when support resolves a payment error. Reseller interactions can be a positive route for enterprise customers, but experiences vary by vendor.
Recurring issues and practical takeaways
Users commonly note three recurring practical issues: automatic renewal expectations, difficulty updating payment methods in some account interfaces, and timing of notices relative to active projects. These issues tend to cause the most operational disruption for time-sensitive work like client renders.
Practical takeaways from reported experiences are straightforward: maintain clear records of purchase dates and renewal windows, monitor licence verification warnings during project work, and engage your reseller or official support channel promptly when billing problems appear.
How Chaos subscriptions typically operate
Chaos offers term-based licences: monthly, annual and three-year terms. Auto-renewal is enabled by default and renews for the same term length unless stopped before the renewal date. This means licence access continues for the paid term even if you choose to stop future renewals after the current billing period begins.
Cloud credits are treated separately from standard licences; credits are documented as not expiring and failed frames are not charged, which affects post-cancellation balancing for cloud-rendering spend.
Practical cancellation mechanics to expect
Notice periods and timing: because licences auto-renew on the anniversary of purchase or the monthly renewal date, any cancellation or change in renewal preference generally needs to be effective before the next renewal date to prevent a charge for the following term.
Billing cycles and access: cancellation usually does not retroactively remove charges already billed; access to paid features commonly remains until the end of the paid period. This means you should plan project work around the active billing cycle when possible.
Proration and refunds: prorated refunds are not guaranteed. Many licence agreements only refund under limited circumstances such as billing errors, unauthorised charges or within a statutory cooling-off period when that applies. If a refund is possible, expect it to be processed according to the vendor or reseller refund policy and the card issuer timelines.
Cooling-off period: statutory cooling-off rights may apply to some online purchases depending on the terms of sale and local consumer law, but they do not always guarantee a full refund for digital licences; check the licence terms and transaction date for exact entitlements.
Refunds, disputes and chargebacks
Refund eligibility: refunds for Chaos licences are typically limited to billing errors, double charges, or authorised cancellations within any stated refund window. Refunds for unused time are dependent on the licence terms and reseller policies.
Disputes and chargebacks: if a payment appears in error and vendor resolution is not successful, you may consider disputing the transaction with your card provider. This is treated as a separate process from vendor refunds and has its own timelines and evidence requirements.
Escalation: escalate unresolved billing issues through reseller channels first if you purchased through a reseller, and retain all correspondence and proof of purchase if you later need to involve your payment provider or a regulator.
Documentation checklist
- Proof of purchase: invoice, order number, transaction date and payment method.
- Licence details: licence key, term length (monthly/annual/3-year), and purchase channel (direct or reseller).
- Renewal dates: the next scheduled renewal or last charged date.
- Billing statements: card or bank statements showing the charge(s) in question.
- Support reference: case ID or ticket numbers and any staff names involved in prior correspondence.
- System logs: licence verification errors or screenshots showing access problems (date-stamped).
- Cloud credits record: purchases and usage logs for cloud-rendering credits.
Subscription plans and pricing overview
| Plan type | Typical term | AU price (typical) |
|---|---|---|
| Monthly licence | 1 month | Varies |
| Annual licence | 12 months | Varies |
| 3-year licence | 36 months | Varies |
| Cloud credits | Credit packs (no expiry) | Varies |
Note: regional pricing is usually set by authorised resellers and can include local taxes. If no explicit A$ list price is published, expect the reseller or vendor quote to include GST and region-specific terms.
Feature comparison
| Feature | Monthly | Annual | 3-year |
|---|---|---|---|
| Access to core rendering tools | Yes | Yes | Yes |
| Discount vs monthly | No | Usually yes | Often best value |
| Cloud credit handling | Separate purchase | Separate purchase | Separate purchase |
What users can do if billing problems arise
Gather the documentation checklist items immediately and preserve timestamps for any licence verification failures or unexpected access loss. This evidence will be central in a refund or dispute process.
Communicate the facts: provide a concise timeline of dates, charges and system messages when presenting the issue to support or a reseller. Keep records of all correspondences and case references for escalation.
If a paid licence is interrupted and work is at risk, consider contingency plans such as local backups of scene files and rendered outputs to reduce operational impact while the billing issue is resolved.
Legal protections and consumer rights relevant to Chaos
Consumer law can offer protections against unfair contract terms, misleading representations and unauthorised charges. These protections interact with the licence agreement you accepted at purchase.
For example, if a charge is demonstrably incorrect or a service was not delivered as described, the consumer remedies framework may support a refund or remedy. Always link any complaint to the specific licence terms and the transaction evidence when seeking remedies. (This is a short, service-related summary and not formal legal advice.)
Address
- Address: Chaos Pty Ltd, Unit 1, 29‑35 Vere St, Collingwood, Victoria 3066, Australia
After you cancel Chaos
Immediately confirm the effective date of the cancellation and the end of paid access. Keep the documentation checklist until any potential refund or dispute is fully resolved.
Monitor your bank or card statements for at least two billing cycles after cancellation for any unexpected charges. If further charges appear, record them and reference your documentation when pursuing a refund or dispute.
Consider a post-cancellation audit of cloud credits and licence keys to ensure there are no lingering entitlements or unused credits that should be reconciled with your reseller or vendor. This helps avoid future surprises on accounts or corporate budgets.
Finally, document the resolution steps taken and the final outcome so that an internal purchasing or project team can learn and reduce the risk of repeat issues for future licence management. This makes future renewals and budget planning more predictable.