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Cancel CHESS.COM
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I hereby notify you of my decision to terminate the contract relating to the Chess.Com service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
How to Cancel Chess.Com: Step-by-Step Guide
What is Chess.Com
Chess.Com is a large online chess platform that offers play, lessons, puzzles, analysis tools and tiered paid memberships that add features such as unlimited lessons, advanced analysis and coach explanations. The site and mobile apps operate a freemium model: a free Basic account plus paid Gold, Platinum and Diamond memberships with monthly or annual billing options and family-sharing choices.
The service displays prices by location and supports multiple payment routes: site checkout, common card/PayPal processors and mobile app marketplaces. Those different billing routes affect renewals and refund rights.
| Plan | Billing options | Example AU pricing (indicative) |
|---|---|---|
| Gold | Monthly or annual | Varies - App store listings show items around A$8.99 (monthly) and larger one-off annual amounts in the A$40 - A$80 range depending on promotion. Prices depend on billing route and taxes. |
| Platinum | Monthly or annual | Varies - App store samples show items in the mid-teens (A$9.99 - A$14.99) monthly and larger annual items; exact AU checkout prices depend on location and platform. |
| Diamond | Monthly or annual (also friends and family yearly) | Varies - App store listings indicate higher-tier amounts such as A$21.49 - A$22.99 (monthly) and annual options in the A$140 - A$160 range in some listings; taxes may be added at checkout. |
How cancellations and refunds typically work for Chess.Com
Cancellations stop future payments but do not remove access to paid features already paid for: memberships generally remain active until the end of the current billing period. This means you keep the paid time you purchased and the account will revert to Basic after that period.
Refund eligibility depends on the payment route, timing and account history. Chess.Com’s Subscriber Agreement and payment policy note a 30-day money back guarantee for first-time credit card and Android subscriptions, subject to exclusions such as bans and crypto purchases. App-store purchases are handled under the app marketplace rules and may not be refundable by Chess.Com directly.
Upgrades are commonly pro-rated: when you buy a higher tier during an active subscription, the platform applies a pro-rated charge for the remaining period. Downgrades typically take effect after the current paid term ends.
Auto-renewal is the default for paid subscriptions. Cancelling renewal prevents future charges but does not usually generate a refund for already-paid time unless the purchase qualifies under the stated refund guarantees. Check whether taxes were applied to the purchase; tax and currency display can change the total charged.
Customer experiences with cancellation
What users report
Public reviews and forum posts show a mix of experiences: some members report quick, full refunds when a first-time charge was accidental; others describe delays or partial offers, particularly with annual charges after a free trial. Community threads document both successful resolutions and cases where follow-up was slow.
Several threads and reviews highlight confusion when the billing route is via a mobile app store: users expecting a site refund were redirected to the marketplace’s refund process, which can limit what Chess.Com can do about the charge. Users also report interface issues or temporary access problems when attempting to manage renewals or request help.
Recurring issues and practical takeaways
Recurring patterns from public feedback are clear: keep track of the billing route used to buy the subscription, note trial start and expiry dates, and expect different refund rules for direct site payments versus app-store purchases. Refunds under the first-time 30-day guarantee appear available but are handled case by case and sometimes require patience.
When problems appear, users advise documenting transaction evidence and checking the purchase receipt and bank/card statement; community reports show that well-documented requests are likelier to be resolved faster.
Documentation checklist
- Account details: username and the account email or identifier used for the purchase.
- Transaction record: receipt, invoice number, or the payment reference shown on your bank/PayPal statement.
- Dates: purchase date, trial start and expiry, and the date you first noticed the charge.
- Amount: exact amount charged in A$ and whether taxes were included.
- Evidence of status: screenshots of the subscription page, plan level, or billing screen showing active/renewal status.
- Relevant terms: copy or screenshot of the Subscriber Agreement or payment policy lines relied upon (for example, the 30-day money-back guarantee).
Common pitfalls and mistakes to avoid
- 1. Assuming all purchases have the same refund rules - billing route matters and app-store purchases often follow marketplace policy.
- 2. Missing trial end dates - trials that convert to annual plans can result in large one-off charges if not monitored.
- 3. Not saving receipts or transaction IDs - lacking a transaction reference slows dispute resolution.
- 4. Expecting immediate responses - community posts show response times vary and some disputes require multiple exchanges.
- 5. Ignoring the possibility of third-party limitations - crypto sales and some marketplace purchases are noted as non-refundable or outside Chess.Com’s refund control.
| Billing route | Typical refund handling | Practical note |
|---|---|---|
| Direct site card/PayPal | Refunds processed by Chess.Com per their payment policy; some first-time purchases have a 30-day guarantee. | Keep payment proof and the Subscriber Agreement section that applies. |
| Apple App Store | Refunds are governed by Apple; Chess.Com’s agreement notes Apple-managed purchases must be handled via Apple. | Identify whether the charge came through Apple if the transaction appears on your Apple purchase history. |
| Google Play | Google Play purchases follow Google’s policies; Chess.Com notes mobile-platform handling differs from direct payments. | Check which merchant appears on your statement to confirm the route. |
Charge disputes, bank refunds and consumer rights relevant to Chess.Com
Under general consumer protections, unauthorised or incorrect charges can be disputed with your card issuer or payment platform, but outcome and process depend on the issuer’s rules and the payment route used. For Chess.Com purchases, the subscriber agreement and payment policy define company-side refund terms and marketplace exceptions. Treat these documents as the starting point when assessing whether a charge is eligible for a refund.
In practice, if a purchase appears to violate the platform’s stated guarantees (for example, a qualifying first-time purchase within 30 days), document the evidence and prepare to provide that evidence to the relevant team or the marketplace. Public reports indicate most straightforward, documented cases are resolved in the user’s favour, while complex or policy-excluded cases take longer.
Address
- Address: Chess.com LLC 877 E 1200 S #970397 Orem, UT 84097
What to do after cancelling Chess.Com
Monitor your bank or card statements for at least two billing cycles to confirm no further renewals occur and note any unexpected transactions immediately.
Keep a clear file of all documentation (receipts, screenshots, dates and any case numbers or correspondence summaries). This creates the evidentiary trail needed if you must raise a formal dispute with the payment provider or reference the Subscriber Agreement.
If a refund is due under the platform’s stated terms, allow a reasonable processing window and retain proof of the applicable guarantee (for example, the 30-day first-time guarantee) when asking for review. If a payment was made through an app marketplace, be prepared that the marketplace’s refund rules will apply.
Finally, consider these next steps: maintain copies of all evidence, set a reminder to check the account after the paid period ends, and, if a charge is clearly incorrect or unauthorised, raise a dispute with your card issuer quoting the transaction reference and the evidence you have gathered.