Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Creeperhost
Office 7, 35-37 Ludgate Hill
EC4M 7JN London
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Creeperhost service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
How to Cancel Creeperhost: Easy Method
What is Creeperhost
CreeperHost is a specialist game-server host that offers hybrid VPS-style game servers and control-panel management for Minecraft and 90+ other titles. The company markets tiered product ranges (Eco, Premium, Pro) with instant provisioning, modpack support and a custom control panel; it positions itself on performance and community-driven support. The site lists features such as hybrid VPS resource allocation, SSH access for advanced users, and regional deployment options.
Company registration and operational details appear on the site (company number and VAT entries) and a UK office address is published on the corporate page. Product pages describe per-plan resource allocations (vCores, RAM, SSD) and explain the host’s refund and satisfaction policy windows.
| Plan | vCores | RAM | SSD | Typical price |
|---|---|---|---|---|
| Seed | 2 vCores | 4 GB | 15 GB | Varies |
| Sprout | 2 vCores | 8 GB | 20 GB | Varies |
| Grove | 2 vCores | 12 GB | 25 GB | Varies |
| Canopy | 2 vCores | 16 GB | 30 GB | Varies |
The site lists many more tiers across Eco/Premium/Pro ranges; public pages show the resource profiles but do not publish a single standard AUD retail price per plan for all markets, so price lines vary by region, term and promotions.
Cancellation and refund policy specifics for Creeperhost
CreeperHost publishes a tiered refund and cancellation framework: a full refund is available within the first 72 hours for services, partial pro-rata refunds are available within 28 days for unused time, and beyond 28 days refunds may be offered as account credit in some circumstances. The policies also differentiate virtual/container-based services from other service types for notice requirements.
| Policy item | What CreeperHost states |
|---|---|
| Full refund window | Full refund within first 72 hours. |
| Partial refund window | Partial or pro-rata refund for unused time within 28 days. |
| Cancellation notice | At least 72 hours before next due date for virtual/container services; 28 days for other services. |
| Saved data retention | Saved-worlds stored for up to 90 days (shorter terms possible depending on duration of service). |
These items are the load-bearing operational constraints that determine whether a consumer will receive a refund or retain access through a billing cycle. The terms page also clarifies a limited right to change mind for some service types and the point when digital delivery removes the right to cancel.
Customer experiences with cancellation
What users report
Public reviews show a mix of strong positive support experiences and occasional billing or regional-deployment complaints. Many reviewers praise support speed and community orientation; a subset report trouble with billing, regional provisioning or confusion over how refunds are applied.
On review platforms some customers leave short negative statements such as "not trustworthy" when their deployment or refund expectations were not met; other reviewers explicitly commend quick, helpful assistance. The public record therefore contains both endorsement and complaint clusters, which matters financially for future subscriptions.
Recurring issues and practical takeaways
- 1. Billing timing and renewals: many disputes arise from renewal timing and automatic captures; reviewing the next due date is essential.
- 2. Refund windows: the 72-hour full-refund and 28-day partial-refund limits are frequently referenced in complaints or praise.
- 3. Regional deployment choices: some users report being deployed to alternate datacentres which can lead to dissatisfaction and refund requests.
- 4. Support variability: responses are reported as fast for many customers but slower or unresolved for others; keep an audit trail of any interaction.
How cancellations typically work for Creeperhost
From a financial perspective, cancellations are processed with reference to the billing cycle and the service type. For virtual/container services the host requires a minimum notice window before the next due date; failure to provide notice may result in another invoice.
Refunds are time-limited and may be pro-rata. The practical effect is that cancelling during a billing period normally preserves access until the period ends but does not always guarantee a refund beyond the defined windows. The published policy gives predictable windows: full refund within 72 hours, pro-rata refund within 28 days, then account credit options.
Saved data handling is explicit: game saves are retained for a limited period after service termination and then purged; plan accordingly to preserve critical data.
Recommended cancellation method and why
From a financial-advisor viewpoint the recommended single method for formalising a cancellation is an evidence-backed, dated postal record (registered post). This creates independent proof of when the request was sent and received, which is valuable when contesting later charges or reconciling refunds. Keep tracking numbers and originals of postal receipts as primary evidence.
Why this matters: banks and card issuers often require a documented timeline showing attempted resolution before supporting disputes. Registered post provides a robust, court-ready timestamp that supports a reimbursement or chargeback claim if negotiations with the merchant fail.
Documentation checklist
- Order evidence: invoice number and date, plan name, platform used at purchase.
- Payment records: card/bank transaction ID, amount and billing dates.
- Policy references: screenshots or copies of CreeperHost refund and cancellation policy pages showing the 72-hour and 28-day rules.
- Service evidence: server name, region deployed, and any save-data retention notices.
- Proof of cancellation: registered-post tracking and receipt, plus any confirmation text from the merchant if available.
- Communication log: dates, times and brief notes of any contacts or ticket references; preserve messages and acknowledgement IDs where possible.
Disputes, chargebacks and financial options
From a financial perspective, a staged approach is prudent: gather documentation, attempt merchant-resolution within the published refund windows, then escalate to your card issuer if needed. Card issuers generally ask for evidence of attempts to resolve the matter first.
Note the risks and costs: a chargeback can result in account restrictions or loss of access; it may also be contested by the merchant. Use chargebacks when you have strong documentary evidence and you are outside the merchant’s stated refund window or the merchant is unresponsive.
Legal remedies under consumer law may apply in narrow cases (for example, misrepresentation of service or failure to provide paid service), but invoking statutory claims should be considered a last step and may require legal advice. Tie any statutory claim to CreeperHost’s published delivery and refund commitments where possible.
Practical timeline and monitoring
Plan your actions around these checkpoints: document the current billing cycle date, check whether you fall inside the 72-hour full-refund window, then within 28 days for pro-rata considerations. If you miss those windows, expect credit-only remedies in some cases.
Monitor bank statements for at least two billing cycles after a cancellation attempt to confirm whether the merchant ceased recurring charges. Keep statements that show ongoing charges as evidence for disputes.
Alternatives and cost optimisation
In terms of value, compare the cost per active user-hour of maintaining a game server against alternatives: short-term prepay, switching to a lower-tier plan, or hosted community servers. CreeperHost’s tiered ranges are designed to let you scale; evaluate whether a smaller plan or temporary suspension reduces monthly spend.
If you routinely underutilise a server, the arithmetic often favours downgrading or pausing rather than maintaining a higher recurring cost. Calculate your per-player hourly cost and compare to public community servers or spot-priced VPS offers.
Address
- Address: 3, The George Centre, Grantham, NG31 6LH
What to do after cancelling Creeperhost
After formalising cancellation, immediately archive or download any server saves and configuration exports you need; retained save data is time-limited. Confirm the cancellation evidence is stored in at least two locations and retain bank statements that cover the next two billing cycles.
If a refund is due, track the expected refund window and reconcile received amounts against bank records. If unexpected charges occur after cancellation, present the documentary timeline to your card issuer and include your registered-post proof as supporting evidence.
Finally, review recurring expenses and adjust subscriptions to match actual usage; a simple monthly review reduces wasted spend and improves cashflow control. Considering that many disputes stem from automatic renewals and missed deadlines, a short recurring-audit habit can avoid the cost and hassle of future cancellations.