Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Fallout First
Level 2 19 Rialto Lane
2095 Manly
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Fallout First service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
How to Cancel Fallout First: Easy Method
What is Fallout First
Fallout First is a paid, recurring membership that augments the Fallout 76 multiplayer game with premium features: private worlds, unlimited component storage (Scrapbox), a placeable Survival Tent, monthly Atoms (in-game currency) and exclusive cosmetic items. Membership is offered on recurring monthly or annual cycles via platform storefronts and digital retailers. The annual price on major Australian storefronts is listed at A$179.95/year; monthly listings have been reported in press coverage at about approx A$23/month. These terms mean Fallout First is delivered as an ongoing digital service with automatic renewal and platform-specific billing rules.
| Plan | Price (AUD) | Billing rhythm |
|---|---|---|
| Monthly (reported) | approx A$23/month | Monthly recurring |
| Annual | A$179.95/year | Yearly recurring |
Customer experiences with cancellation
What users report
User-sourced reports collected from public forums indicate common themes: difficulty locating how the subscription is recorded on a platform account, unexpected renewals, and inconsistent outcomes on refunds depending on the store used. Several users described loops between platform support and the publisher, with delayed or unclear responses. Quoted and paraphrased posts show some players were unable to immediately identify the line-item for Fallout First inside account management panels, which led to frustration when trying to stop renewals or seek refunds.
Recurring issues and practical takeaways
Reports emphasise three service-specific realities: access to features continues until the paid period ends, cosmetic items already claimed remain with the account, and storage or private-world functionality ceases once the membership expires. Players seeking refunds frequently face platform policy constraints rather than a simple publisher decision. Tracking the date of purchase and monthly renewals is the most frequently cited practical tip in community threads.
How cancellations typically work for Fallout First subscriptions
Framework: Fallout First is sold through third-party platforms (console stores, PC storefronts). The contract you form is typically between you and the platform for billing; the publisher supplies the service. Consequently, the legal and practical treatment of cancellation, refund and proration depends on the platform terms plus any applicable statutory consumer rights.
Notice periods and billing cycles: Fallout First renews at the end of the chosen billing cycle; cancelling prevents future renewals but normally preserves access to benefits until the paid period expires. This is consistently reported in storefront descriptions. Expect the renewal date to be the anchor for disputes and refund windows.
Proration and refunds: Proration (partial refund for unused time) is uncommon for platform-managed subscriptions; many platform terms state payments already taken are not refundable and access remains until the period end. Some storefronts allow narrow refund remedies (for renewable subscriptions not used during the current billing cycle) within a defined short window. For example, Steam documents a 48-hour refund window for renewable subscriptions that have not been used during the current cycle.
Cooling-off and statutory rights: Digital ongoing services may not attract a general statutory cooling-off right in all circumstances. Consumer guarantees for product fault or major failure remain available where the subscription or the related game has a significant defect. The ACCC has previously required refunds or undertakings related to Fallout-branded products where consumer guarantees were misrepresented. Such remedies are fact-sensitive.
Documentation checklist
- Purchase proof: receipt showing date, platform and price.
- Billing record: transaction ID and renewal date from your bank or card statement.
- Account record: screenshots or records of subscription status and benefit use dates.
- Use evidence: proof whether monthly Atoms or private world features were used during the disputed billing cycle.
- Correspondence log: dates and summaries of any contact with platform or publisher support (no channel details recorded here).
Platform variation and legal implications
Service-specific detail: Playstation storefront disclosures for Fallout First state that cancelling stops future payments but typically does not create a refund for amounts already paid; access is retained until the end of the paid period. Steam explicitly allows limited refunds for renewable subscriptions within 48 hours if benefits have not been used in the current cycle. These divergences are material to any request for a refund.
Disputes, chargebacks and remedies
Contractual context: A chargeback or payment dispute with a bank is a financial remedy separate from a contractual refund. It may succeed where charges are clearly unauthorised, but it also risks merchant disputes and may not restore in-game entitlement issues. Documentary evidence showing the transaction, usage and correspondence is the key evidentiary element for banks and regulators.
Statutory remedies: Where a subscription is defective or the service fails to match significant representations, the consumer guarantee regime permits remedies including repair, replacement or refund depending on whether there is a major failure. Regulatory outcomes are case-specific and may involve undertakings by the publisher or platform.
| Fallout First feature | Contractual effect on cancellation |
|---|---|
| Private worlds | Access ends when membership expires; world data is service-dependent. |
| Scrapbox (storage) | Cannot add items after expiry; withdrawal may be possible but limits depend on game mechanics. |
| Monthly Atoms | Atoms already credited remain; future Atom deliveries stop on expiry. |
| Cosmetic items | Items claimed from the Atomic Shop generally remain permanently on the account. |
Practical pitfalls to avoid
- 1. Expect platform policies to govern refund eligibility; do not assume publisher-level discretion will override the storefront terms.
- 2. If you use benefits during the billing cycle, you may forfeit narrow refund windows that require unused subscriptions.
- 3. Automatic renewals will often be charged on the renewal date; ledger the renewal date as your key deadline.
- 4. Merely toggling generic account settings without retaining evidence of the timing of that action complicates later disputes.
Short note on consumer law
In accordance with consumer law, guarantees against major failure remain available where a digital service is significantly deficient. For Fallout First that means an allegation that core paid features were absent or unusable could, in principle, attract remedies under the consumer guarantee regime. Regulatory action in the past has produced publisher undertakings and targeted refunds for Fallout-branded products where misrepresentations were identified. Such claims require factual proof and are adjudicated under established statutory tests.
What to do after cancelling Fallout First
Monitor billing statements across the card or payment method used and retain all records of transactions for at least the next 12 months. Confirm which in-game items you can permanently retain and which services will cease on expiry, then prioritise claiming permanent cosmetics or withdrawing transferable resources where game mechanics permit. If you intend to pursue a refund or dispute, prepare the documentation checklist above and note the exact dates of purchases and renewals; timelines are decisive in platform decisions and regulator assessments.
Address
- Address: Level 2 19 Rialto Lane, Manly, NSW 2095
Selected sources: platform storefront descriptions for Fallout First; Steam refund policy; community threads reporting cancellation difficulties; ACCC public material concerning Fallout-related remedies. Use these sources to corroborate timelines and platform-specific terms before initiating any dispute or formal legal action.