Cancellation service N°1 in Hong Kong
Contract number:
To the attention of:
Cancellation Department – G2A
31/F, Tower Two, Times Square, 1 Matheson Street
Causeway Bay
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the G2A service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
How to Cancel G2A: Complete Guide
What is G2A
G2A is a global online marketplace for digital goods that primarily sells game keys, gift cards and other digital licences. It operates a loyalty programme called G2A Plus with a Free tier and a Premium tier that offers recurring membership plans (1, 3 and 12 months) plus point accumulation, monthly digital bonuses and priority post-purchase assistance. The platform publishes recurring and one-time key options for membership and states that paid Premium members receive benefits until the end of their paid billing period.
The platform lists subscription pricing in multiple currencies and markets, and it offers one-time keys as an alternative to recurring billing. The company’s terms specify that Premium subscriptions may be billed on a recurring basis unless cancelled, and that cancellation does not automatically guarantee refunds for fees already charged.
| Plan | Listed price (source currency) | Approximate price in A$ | Billing cadence |
|---|---|---|---|
| 1 month (Premium) | US$2.99 (official listing) | Approx A$4.48 | Monthly |
| 3 months (Premium) | US$7.99 (official listing) | Approx A$11.96 | Every 3 months |
| 12 months (Premium) | US$27.99 (official listing) | Approx A$41.92 | Annually |
Conversion to A$ is shown as approximate using recent mid-market exchange data; local payment processing or VAT may change the final charged amount. The original plan prices are published by G2A.
Customer experience with cancellation
What users report
Public reviews and forum threads indicate recurring themes: unexpected or unwanted charges, difficulty stopping renewals, and delayed or non-responsive support tickets. One verified review summary reported: "I kept getting billed for months."
Several forum posts describe account-access issues that complicated cancellation or the need to recreate account credentials to identify a subscription linked to a purchase. Some users report that cancellation appears in the dashboard but charges continued for subsequent periods. These reports are found on review platforms and community forums.
Recurring issues and practical takeaways
G2A’s published terms state that cancelling a Premium subscription normally preserves access until the end of the already paid billing period and that partial-period refunds are not provided. Consequently, refund expectations must be set against the terms.
User feedback highlights two practical implications: keep contemporaneous evidence of any cancellation-related communications or transaction attempts, and monitor subsequent statements for unauthorised renewals. Many complaints referenced slow or closed support tickets without substantive replies.
How cancellations typically work for G2A
Under G2A’s terms, Premium subscriptions purchased as recurring services will continue to be billed in advance until cancelled and benefits remain active through the end of the current paid period. One-time keys are non-recurring options that do not auto-renew. The platform also distinguishes between a Free tier and Premium tier within the Plus programme.
G2A’s terms explicitly state that cancellation of a Premium subscription "does not assure the right to refund of any G2A PLUS subscription fee paid" before G2A receives a cancellation notice. The terms also record that G2A may suspend or cancel subscriptions for breaches or payment failures. These contractual clauses are relevant when assessing refund entitlements.
When a membership has been purchased via a recurring payment method, access to member benefits typically continues to the end of the paid period even after cancellation; refund or proration policies are constrained by the express contract terms.
| Feature | G2A Plus free | G2A Plus Premium |
|---|---|---|
| Plus points accrual | Yes | Yes (higher benefits) |
| Price model | Free | Recurring (1/3/12 months) or one-time key |
| Refunds for partial period | Varies (subject to terms) | No refunds for partial periods stated in terms |
| Priority support | No | Yes (premium) |
Legal and consumer rights relevant to G2A
Australian consumer law provides non-excludable consumer guarantees for goods and services, including digital content. Where the supplied digital product or subscription is not fit for purpose or materially different from what was promised, a consumer may be entitled to remedies such as a repair, replacement or refund. This legal framework intersects with the supplier’s contract terms and may override unfair contract terms.
Nevertheless, access to immediately delivered digital content complicates exercise of cooling-off rights; courts and regulators assess whether the consumer had an opportunity to withdraw without significant use. For G2A, rights will turn on the nature of the purchase (recurring Premium subscription versus one-time key) and whether the service failed to meet guarantees.
Common billing issues and what they mean under the contract
G2A terms and user reports together show three recurring contract-related outcomes: access remains until the pre-paid expiry date after cancellation; partial-period refunds are typically disclaimed; and recurring-payment methods may continue to be charged until the cancellation is recorded under the account’s billing configuration. These are contractual allocations of risk.
From a legal perspective, if charging continues after valid cancellation and G2A does not remedy the issue, that may amount to a breach of contract or an unconscionable or misleading practice under consumer law, depending on the facts. Such cases can be escalated to regulators or considered for consumer redress.
Documentation checklist
- Transaction evidence: keep receipts and full transaction records showing dates, amounts and payment method.
- Time stamps: record the exact date and time of any cancellation or attempted cancellation-related action.
- Reference numbers: capture order IDs, invoice numbers and any ticket or case numbers provided by the platform.
- Account snapshots: retain screenshots that show plan status, billing dates and displayed cancellation confirmations.
- Bank statements: keep relevant card or account statements that reflect the charges to be disputed or refunded.
- Terms at purchase: save a copy of the platform’s terms and the specific G2A Plus terms and conditions that applied at the time of purchase.
- Communication log: keep a chronological list of date-stamped contacts and the responses received.
Refunds, proration and cooling-off practicalities for G2A
G2A’s terms state no entitlement to refunds for portions of a Premium billing period already paid; access generally continues to the end of that billing period. Claiming a refund therefore requires a legal basis such as a failure to supply the service as contracted or breach of consumer guarantees.
Proration is not guaranteed by the published terms. Consumers who believe they have been charged in error should preserve evidence and consider formal dispute channels available to their payment provider and relevant consumer authorities. Time limits for disputes can be strict, so preserve documents promptly.
Dispute and escalation: rights and typical outcomes
If contractual remedies are not effective, options include lodging a formal complaint with the regulator or seeking chargeback/dispute assistance from the payment provider. Consumer regulators have recently scrutinised subscription practices and may intervene where terms or behaviours are misleading or non-compliant.
Where large numbers of consumers experience similar problems, regulators have taken enforcement action against suppliers for misleading or deceptive conduct in subscription contexts. Documented patterns of improper billing can strengthen a collective or regulatory complaint.
Common pitfalls and mistakes to avoid
- Assuming automatic refunds: the contract may disclaim partial-period refunds; do not rely on refunds unless there is a statutory or contractual basis.
- Missing timestamps: failure to preserve exact dates and receipts weakens evidence in any dispute.
- Ignoring terms: failure to read the applicable G2A Plus terms at purchase can obscure cancellation deadlines and one-time key distinctions.
- Relying on informal replies: informal or automated ticket closures without substantive resolution are commonly reported; keep written records of any response.
Address
- Address: G2A.COM Limited, Address: 31/F, Tower Two, Times Square, 1 Matheson Street, Causeway Bay, Hong Kong
What to do after cancelling G2A
After you register a cancellation action, maintain a contemporaneous file with transaction records and any confirmation or reference numbers obtained. Continue monitoring your card and bank statements for at least one full billing cycle to detect any continued charges.
If further charges appear and contractual or customer-service remedies fail, consider escalation routes available under consumer law and to your payment provider; regulatory complaints have been effective in analogous subscription disputes. Keep evidence organised and dated to support any formal claim.
Finally, review the membership model used at purchase (recurring Premium subscription versus one-time key) before re-subscribing, because the legal and refund dynamics differ materially between those purchase methods.