Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Gamstop
PO Box 10272
CO10 3BS Sudbury
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Gamstop service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
How to Cancel Gamstop: Complete Guide
What is Gamstop
Gamstop is a national online self-exclusion programme that prevents registered individuals from accessing online gambling services licensed in Great Britain. It is designed as a harm-reduction tool to support people who choose to take a break from regulated online gambling by blocking the ability to open or use accounts with participating operators for a chosen interval.
The service is provided free to users and offers preset exclusion durations that affect eligibility to log in or create accounts with UK-licensed operators. Gamstop itself does not hold player funds or operate gambling; it signals a self-exclusion status to participating online operators so they can apply local account controls.
Subscription structure and plan overview
Gamstop does not operate a paid subscription model. Instead, its "plans" are time-limited self-exclusion options. Consumers choose an exclusion period at registration and that selection governs how long the self-exclusion remains active with participating operators.
| Plan type | Duration | Cost |
|---|---|---|
| Minimum exclusion | 6 months | A$0 |
| Medium exclusion | 1 year | A$0 |
| Maximum exclusion | 5 years | A$0 |
Because Gamstop is free for consumers, there is no proration, recurring billing, or refund mechanism associated with the self-exclusion choice itself. Any financial account issues (for example, returning money from operator accounts) are dealt with by the operators and are outside Gamstop’s direct responsibilities.
Customer experiences and cancellation
What users report
Users frequently ask "can i cancel gamstop" or "how do i cancel gamstop" after registering, and reports in public forums and help sites reflect a consistent pattern: removal is conditional on the expiry of the chosen exclusion period, and there is no mechanism to end an exclusion early. Posts on consumer forums describe frustration where users who change their mind must wait until the selected period ends.
Other reports highlight delays or mismatches between an expired self-exclusion and operator access. Users have reported needing additional verification with operators to restore access to individual accounts even after their Gamstop status is removed. These operational gaps can cause confusion when users attempt to regain access to previously held accounts.
Recurring issues and practical takeaways
Recurring issues raised by users and consumer organisations include: the permanence of the chosen exclusion until expiry, variable operator behaviour after removal, and occasional slow updates of status between systems.
- Irreversibility during the term: Removal before the minimum period is not permitted by policy.
- Verification delays: After the exclusion period ends and removal is processed, users may still need to resolve account access with individual operators.
- Emotional and practical impacts: Users who register impulsively sometimes experience regret; support organisations recommend layered safeguards and support to complement self-exclusion.
How cancellations typically work for Gamstop
Can I cancel Gamstop before the chosen period ends? No. Policy is explicit that Gamstop will not remove a self-exclusion early because the protection is intended to remain in place for the selected minimum period. This is a core design choice of the service.
When the selected exclusion period has expired, a member-initiated removal process is available. Removal is subject to identity verification and a mandatory minimum cooling-off period before the exclusion is fully lifted. Expect an administrative verification step and a short waiting interval after a removal request is accepted.
Because Gamstop itself does not process or hold player funds, questions about refunds, balances, or chargebacks are matters for the individual operator where an account was held. Gamstop’s role is to notify and maintain exclusion status; operators retain responsibility for account closure, balances, and transactional disputes.
Legal and regulatory context that matters for Gamstop
Gamstop operates in the regulatory ecosystem that includes consumer protections and data rules applicable to self-exclusion services. In accordance with Gamstop’s policy, the service will inform operators about a previous self-exclusion for a period after removal, which can affect downstream access decisions by operators.
Regulatory bodies and support organisations recommend combining Gamstop with additional safeguards, such as account-level controls and specialist support, to reduce risk of circumvention. This is relevant when assessing the legal and practical effects of removal.
Documentation checklist
- Registration confirmation: copy or record of your original Gamstop registration details and dates.
- Chosen exclusion period: the exact length selected (6 months, 1 year, or 5 years).
- Identity documents: government ID and any documents typically used for identity verification.
- Account records: records of operator accounts you held while excluded (account IDs, dates of last access).
- Communications log: concise, dated notes of any interactions concerning your exclusion status and any operator correspondence.
Common pitfalls and how they affect outcomes
- Assuming immediate restoration: Restoration of access is not instantaneous in practice; operators may require additional verification even after Gamstop removal.
- Confusing operator and service roles: Gamstop manages exclusion status; it does not manage operator refunds or account closures. Disputes about money must be raised with the operator or through relevant dispute resolution mechanisms.
- Relying on a single tool: Using Gamstop alone offers strong coverage of regulated sites, but a layered approach (bank-level blocks, device blocking software, professional support) is more resilient.
| Measure | Scope | Typical cost |
|---|---|---|
| Gamstop | Blocks access to participating UK-licensed online operators | A$0 |
| Operator self-exclusion | Account-level exclusion at a single operator | Varies |
| Bank gambling blocks | Transaction-level controls via financial institution | Varies |
| Device blocking software | Blocks gambling sites/apps on devices | Varies |
Disputes, refunds and chargeback considerations
Because Gamstop does not handle customer funds, disputes over balances or refunds must be pursued with the gambling operator where the account was held. Operators are subject to licensing and dispute resolution requirements; keep records and use available formal complaint channels with the operator as needed.
If an operator fails to resolve a legitimate refund or withdrawal dispute, consumers may consider escalation through the operator’s independent dispute resolution scheme or the relevant regulator. Maintain a chronological evidence file to support any claim.
Address
- Address: GamStop, PO Box 10272, Sudbury, CO10 3BS, United Kingdom
What to do after cancelling Gamstop
After you have completed the removal process and the cooling-off interval has elapsed, verify access status across any operator accounts you previously held. If access is not restored, compile a focused evidence pack and pursue resolution with the operator under their complaint procedures.
Continue protective measures if you are concerned about relapse: maintain banking transaction controls, keep device blocking tools active where appropriate, and seek support from specialist services. Document each action and retain copies of confirmations and timelines in case you need to reference them later.
If you are unsure or the process encounters resistance, seek independent consumer advice or a regulated advice route that can assist with dispute escalation and interpretation of licensing obligations.