Cancellation service N°1 in Sweden
Contract number:
To the attention of:
Cancellation Department – Geoguessr
Katarinavägen 17
116 45 Stockholm
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Geoguessr service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
How to Cancel Geoguessr: Step-by-Step Guide
What is Geoguessr
Geoguessr is a location-guessing game that drops players into a random Street View scene and scores guesses based on geographic accuracy. It began as a browser experience and now offers mobile apps, a Steam edition and several paid membership tiers that remove daily limits and add features such as multiplayer duels and expanded map access. This makes it a hybrid of casual play and competitive modes for frequent users and fans.
Public information and app store listings show multiple subscription models (monthly and yearly, and mobile-specific pricing) and frequent regional price variations. Consumers should expect different billing depending on where they subscribe (browser, app stores or third-party platforms).
How subscriptions are commonly structured for Geoguessr
Geoguessr typically offers tiered plans that unlock more daily plays, maps and multiplayer features; prices vary by platform and change periodically. Published references list common monthly tiers near A$3.99, A$4.99 and A$9.99 and annual equivalents around A$29.88, A$35.88 and A$59.88, but final amounts can differ by app store, region and promotions. Markups and conversions may apply on mobile stores.
| Plan (typical) | Feature focus | Typical AU price (approx) |
|---|---|---|
| Basic | Light access, limited daily plays | A$3.99/month (approx) |
| Unlimited | Full access for most users | A$4.99/month (approx) |
| Elite | Competitive features, expanded maps | A$9.99/month (approx) |
Prices above are typical market references and may differ by purchase channel; check your billing statement for the exact amount you were charged.
Customer experience and cancellation feedback
What users report
Players discussing real experiences report a mix of straightforward cancellations and confusing edge cases. Several users say their subscription stopped as expected at the end of the paid period. Other users report continued charges after they believed the subscription was cancelled, or confusion from holding multiple subscriptions across platforms (desktop, mobile, Steam).
Public review platforms show repeated complaints related to pricing transparency and billing. Review summaries indicate frustration over automatic renewals and unclear price presentation, which can make cancellation and refund conversations more difficult.
Recurring issues and practical takeaways
From reported cases a few recurring themes appear: mixed platform subscriptions, timing mismatches between cancellation and billing cycles, and occasional support delays when refund requests are raised. Some users describe successful refunds after presenting clear evidence of duplicate or unwanted charges.
Practical takeaway: document dates, amounts and where you subscribed. This evidence is commonly decisive when disputing unwanted charges or seeking a refund.
How cancellations typically work for Geoguessr subscriptions
Notice and access: Geoguessr’s published guidance notes that cancelling a subscription will usually preserve access for the remainder of the already paid period. This means a cancellation typically prevents future renewals but does not cut short the paid term.
Billing cycle and proration: in practice, prepaid monthly or yearly subscriptions are not usually prorated after cancellation; you keep the paid period and recurring charges stop at the next billing date. If a provider offers a proration policy it will be explained in their terms.
Refunds and eligibility: refunds for change of mind are often limited by provider policy, but consumer law rights can apply. Under the consumer guarantees, digital services that are faulty or not as described may entitle you to remedies, including a refund for an unused portion in cases of major failure. Commercial refund policies that attempt to exclude statutory rights can be challenged under consumer protection law.
What to expect when you request a refund or dispute a charge
Timeframes: responses vary; some consumers report quick refunds while others wait longer when support needs to investigate platform mismatches. Banks and card issuers can take extra time if you lodge a payment dispute.
Evidence that helps: clear records of the charge (date, amount, merchant name), proof of prior cancellation attempts, and screenshots or exported billing statements are commonly decisive. Keep records until the issue is fully resolved.
| Common problem | Most useful evidence |
|---|---|
| Duplicate charge | Bank statement showing both charges and timestamps |
| Charge after cancellation | Cancellation confirmation and subsequent billing records |
| Platform mismatch (mobile vs desktop) | Receipts from each app store or purchase channel |
Short note on consumer rights and cooling-off
Cooling-off periods do not automatically apply to immediately delivered digital subscriptions; however, the Australian Consumer Law requires services and digital content to meet consumer guarantees. For a major failure you may be entitled to cancel and receive a refund for the unused portion. Businesses cannot lawfully exclude these rights. Refer to the competition and consumer regulator for guidance if a seller refuses a lawful remedy.
Documentation checklist
- Proof of purchase: receipt or app-store confirmation with date and amount
- Account identifier: username or account ID shown on receipts
- Billing statements: bank or card statements showing the charge
- Cancellation record: any confirmation, date or ticket number you received
- Screenshots: receipts, subscription listings and any error messages
- Communication log: dates and brief notes of any contact or responses received
Practical options if a charge appears after you cancelled
Check whether separate subscriptions exist for different platforms; multiple active subscriptions are a common cause of unexpected charges. If evidence shows an unauthorised or duplicate charge, banks commonly accept a dispute when supported by documentation. If a merchant declines a lawful refund, consumer protection bodies can advise on escalation.
Address
- Address: GeoGuessr AB Katarinavägen 17 Stockholm, 116 45 Sweden
How to reduce common cancellation problems for Geoguessr
Organise your records and confirm which channel you used to subscribe, because billing is often tied to that channel. Keep copies of receipts and billing statements until you are sure the subscription has lapsed and no further charges occur.
When assessing whether a refund is appropriate, consider whether the service had a major failure or was materially different from what was promised; these are the cases where consumer guarantees are strongest.
What to do after cancelling Geoguessr
Monitor your bank and card statements for at least one full billing cycle and confirm no further renewals occur. If an unexpected charge appears, compare it to your evidence and prepare a clear dispute package with dates, amounts and supporting documents.
If a merchant response is unsatisfactory, you can escalate using the dispute process provided by your payment card issuer and, where appropriate, seek advice from consumer protection authorities about enforcement of your rights. Keep files organised and note every case reference you receive.