Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Just Dance
2 Mountain Street
2007 Ultimo
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Just Dance service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
How to Cancel Just Dance: Complete Guide
What is Just Dance
Just Dance is a rhythm and dance game franchise that also offers a paid streaming catalogue of songs and choreography known as Just Dance+ (successor to Just Dance Unlimited). The subscription unlocks hundreds of tracks added throughout the year and is integrated with recent Just Dance game releases. Just Dance+ is often bundled as a short trial with new game copies and can be bought for set terms (monthly, quarterly, yearly) via console stores or platform storefronts.
Subscription plans and pricing for Just Dance
Official pricing listed on the publisher site and platform stores shows tiered terms for Just Dance+ with clear A$ amounts for standard terms. Pricing can differ by platform and sometimes by promotional offers bundled with a game purchase.
| Plan | Typical AU price (A$) | Notes |
|---|---|---|
| 1 month | A$5.95 | Monthly recurring billing; access until end of paid period. |
| 3 months | A$14.95 | Often sold in-platform as a discounted quarter term. |
| 12 months | A$37.45 | Lowest per-month cost; often appears as a 12-month pass in platform stores. |
Some retailers and resellers list longer or platform-specific passes; those secondary prices vary and should be treated as separate offers.
How cancellations typically work for Just Dance
First: subscriptions are usually set to auto-renew unless the renewal has been disabled at the time of purchase. Auto-renewal is managed by the platform where the subscription was purchased; this affects who controls refunds and renewal timing.
Next: cancelling generally stops future billing while allowing access until the current billing cycle ends. For example, a monthly subscriber who cancels mid-month normally keeps Just Dance+ access through that paid month.
Most importantly: refunds and proration rules differ by the selling platform. Some platforms do not provide a refund for unused time, while others may offer pro-rata refunds or a limited-time refund window for renewals. Expect the platform or publisher terms to govern whether a partial refund is available.
Additionally: the purchase route matters. Subscriptions bought directly through a platform store are subject to that store’s refund practices; purchases linked to a publisher account may have different rules. Keep proof of purchase that shows the purchase channel, billing date, and the product name Just Dance+ or Just Dance Unlimited.
Customer experience with cancelling Just Dance
What users report
Users across discussion forums and store reviews report a mix of experiences: clarity about limited-time trials and renewal dates is helpful, but surprises arise when auto-renew occurs without a timely reminder. Several threads note confusion between Just Dance+ (newer titles) and Just Dance Unlimited (legacy titles), which can cause people to think they cancelled the wrong product.
Players also report that the outcome of refund requests varies by platform. Some users received refunds when they disputed charges promptly; others described long waits or denials, especially when a renewal had already been processed. Public reviews show frustration where platform complexity or unclear renewal notices made dispute resolution slower.
Recurring issues and practical takeaways
Common problems observed in public threads include unexpected auto-renewal charges, multiple overlapping subscriptions on different accounts or consoles, and lack of awareness that some passes are one-off codes redeemable on a specific storefront.
- Overlap risk: People sometimes hold a game licence on one account and a subscription on another; this prevents cross-account access to subscription content.
- Timing risk: Renewal charges can post within 24 hours of the renewal date; checking expiry dates well ahead is safer.
- Platform differences: Refund outcomes depend heavily on which store processed the payment; be prepared to show platform purchase evidence if you dispute a charge.
These reports suggest verifying which account and which storefront hold your Just Dance subscription before taking any action.
Just Dance+ versus Just Dance Unlimited - feature comparison
| Feature | Just Dance+ | Just Dance Unlimited |
|---|---|---|
| Targeted game generations | 2023 edition onward; integrated with recent releases | Older titles (pre-2023) used Unlimited catalogues |
| Content updates | New tracks added year-round | Legacy catalogue with limited new additions |
| Typical purchase routes | Platform storefront passes and in-game bundles | Code-based passes and older platform listings |
| AU pricing example | A$5.95/month typical | Varies by resale and legacy offers |
Knowing which named product you have is critical because cancellation and refund rules can differ between the two.
Documentation checklist
- Order ID: store receipt or transaction ID showing A$ amount and date
- Account detail: platform account name or console account identifier
- Product name: exact name used at purchase (Just Dance+ or Just Dance Unlimited)
- Billing statement: a bank or card statement entry for the charge
- Date stamps: purchase and renewal dates to establish timing for disputes
- Screenshots: where relevant, capture the subscription listing and expiry date
Refunds, disputes and chargebacks - practical approach
First: check published terms for the platform that processed your payment because the seller identified on the receipt is the primary point of contract. Where a renewal appears you did not intend, note the exact timestamp and the transaction ID.
Next: if you intend to dispute a charge with your payment provider, present the documentation checklist above and be ready to explain why the charge was unauthorised or contrary to the seller’s terms. Banks and card issuers vary in the evidence they require and in processing times.
Keep in mind: consumer guarantees under Australian law can apply to digital subscriptions if the service fails to meet an expected standard. Remedies may include repair, replacement or a refund for a major failure. However, minor differences between expectation and delivery often do not trigger a full refund. Refer to regulator guidance if a business refuses to apply ACL remedies.
What to expect after cancelling Just Dance
Most cancellations stop future renewals but allow you to keep access to Just Dance+ content until the paid period ends. Expect the subscription screen or receipt to show an expiry date and monitor your next billing statement to confirm no further charges post-expiry.
If access disappears immediately after cancellation, preserve the cancellation evidence and timestamp; some disputes hinge on whether access was used after a refund or a pro-rata adjustment was made.
Additionally, if you purchased multiple passes (for example an annual pass and a short-term trial) ensure you identify which listing corresponded to which charge. This avoids reactivation surprises when one pass remains active on another account or console.
Address
- Address: 2 Mountain Street, Ultimo, New South Wales 2007
Next steps and practical tips
First, assemble the items in the documentation checklist so you can act quickly if a renewal posts unexpectedly. Next, track the expiry date in a calendar and check the billing statement shortly after that date to confirm the expected outcome.
Additionally, if you are preparing to dispute a charge, prioritise the strongest evidence: the original receipt with the A$ amount and the bank transaction entry. Public reports show faster outcomes when customers provide clear timestamps and proof of the platform that processed payment.