Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Nitro
Level 7, 330 Collins Street
3000 Melbourne
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Nitro service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
How to Cancel Nitro: Complete Guide
What is Nitro
Nitro is Discord’s paid membership offering enhanced features for individual accounts: larger file uploads, higher-quality streaming, custom profile options, animated avatars, and server boost credits depending on the tier. Nitro exists in at least two contemporary tiers commonly referenced as Nitro Basic and the full Nitro plan; those tiers differ in upload limits, streaming quality and whether server boosts are included. Official product pages and release notes outline the feature split and show that Discord regularly runs promotional trials and partner giveaways that can convert into paid subscriptions if not handled before renewal.
The service supports monthly and annual billing and uses auto-renewal by default. Pricing and local currency amounts vary by market; recent regional pricing references for Australia show distinct localised prices for Nitro Basic and full Nitro, and periodic price adjustments have been announced by the provider.
Subscription plans and pricing
| Plan | Common billing options | Typical AU pricing (localised) |
|---|---|---|
| Nitro Basic | Monthly / Annual | A$4.49/month or A$44.99/year (reported localised pricing may vary by market and over time). |
| Nitro (full) | Monthly / Annual | A$12.99/month or A$129.99 - A$149.99/year (annual amount reported to have changed in 2025; check billing statement for your exact rate). |
Prices in the table are drawn from public pricing summaries and official product announcements; the annual figure for Nitro has seen updates in 2025 and may differ on the invoice that applies to your account. Always verify the amount shown on your renewal notice or receipt.
How cancellations typically operate for Nitro subscriptions
Framework: subscriptions are auto-renewing agreements. Cancelling generally terminates the automatic renewal obligation but does not retroactively remove charges already lawfully taken for a completed billing period. Access rules for remaining paid time vary by billing route.
Notice periods and timing: a cancellation must occur before the next renewal date to prevent the subsequent charge. The critical date is the renewal date on your receipt; cancelling after that date typically results in a charge for the next period. Proration and immediate refunds are not guaranteed and depend on the payment route and the provider’s terms.
Proration and refunds: proration (partial refund or credit for unused time) is not standard across all billing routes. For direct merchant billing, the provider may offer pro-rata refunds in limited circumstances. For purchases billed by platform merchants (app stores), refund eligibility and proration rules are governed primarily by the platform operator.
Free trials and cooling-off: free-trial or promotional periods frequently convert automatically to paid subscriptions at trial end unless cancelled beforehand. Where statutory consumer rights apply, remedies for defective digital content remain available; a trial that fails to deliver promised functionality may give rise to refund or other remedies under consumer law. There is no automatic statutory “trial cooling-off” that voids ordinary renewal charges simply because a trial converted to paid status.
Customer experience with cancellation
What users report
Reported patterns: forum and social posts show several recurring themes: difficulties identifying which billing route charged the card, disputes over whether perks persist until period end, and instances where users report inability to complete cancellation flows due to technical or UI issues. A common complaint is uncertainty around trials converting to paid subscriptions when a payment method is on file.
Direct user words (representative, short): one post read "It won't let me cancel Nitro". Another reported "When I cancel Nitro, EVERY SINGLE PERK is lost." These statements reflect individual experiences and are cited as examples of the types of complaints visible in public discussion.
Recurring issues and practical takeaways
Billing route confusion: many issues stem from whether the charge was processed by a third-party platform (for example, an app marketplace) or accepted directly by the service. Platform-billed purchases are subject to the platform’s refund and cancellation rules, which can differ materially from direct merchant terms.
Access after cancellation: the typical expectation is continued access until the paid period ends, but users sometimes report early loss of perks. Such outcomes justify careful documentation and early action before the renewal date.
Billing route comparison
| Billing route | Who manages refunds | Access after cancellation | Common constraints |
|---|---|---|---|
| Direct merchant (provider billing) | Service provider | Usually access until period end; proration varies | Provider terms determine refunds and proration |
| Apple App Store | Apple (platform) | Access usually continues until period end; platform handles refund decisions | Apple’s refund and subscription rules apply; platform notice obligations for price changes exist |
| Google Play | Google (platform) | Access usually continues until period end; refund eligibility assessed by Google | Google refund windows and developer policies may limit remedies |
The table summarises common responsibilities; precise outcomes depend on the invoice and the contracted terms at the time of purchase.
Refunds, disputes and chargebacks
Refund entitlement rests on contract terms and consumer law. If a service fails to deliver promised features, consumer guarantees for digital content may provide remedies including repair, replacement or refund. The ACCC has emphasised that consumer guarantee rights extend to digital products and cannot be completely excluded by contract terms.
Disputes: if a charge appears unauthorised or incorrect, it may be possible to query the charge via the card issuer or payment operator. A dispute or chargeback is a last-resort remedy and can have consequences; it should be pursued only with factual documentation and after attempting the contractual remedies that are available. Maintain all receipts and communications for the dispute.
Documentation checklist
- Invoice and receipt: keep the charge date, amount and merchant descriptor.
- Subscription start and renewal dates: preserve screenshots or saved receipts showing renewal schedule.
- Trial or promo terms: save the promotional terms that applied when you accepted a trial.
- Feature failure evidence: if seeking a refund under consumer law, document the factual basis (error messages, failures to deliver core features).
- Chargeback record: log reference numbers and dates if you initiate a bank dispute.
Common pitfalls and how they affect outcomes
- Assuming cancellation is immediate: many users expect instant cessation of access and billing; in practice, access commonly continues until the paid period expires and charges already processed are not automatically refunded.
- Misidentifying the billing merchant: confusion over whether a platform or the service charged you delays dispute resolution and can block refunds until the correct merchant is identified.
- Relying on promotional wording alone: promotional trials can carry conversion clauses; keep evidence of the promo terms and expiry to show entitlement where promotional promises were breached.
- Delays in lodging a dispute: time-sensitive refund windows may apply on platform purchases; delays reduce options for recourse.
What to expect after cancelling Nitro
After a cancellation that stops auto-renewal, expect the following: you will usually retain paid perks until the end of the current billing period and then revert to the free account feature set. Server boosts or bundled credits may be impacted at renewal; in some cases remaining boost credits or benefits are lost when the subscription lapses.
If a refund is granted, processing times and the ultimate credit posting depend on the payment route and financial institution. Refunds are not guaranteed; where available they may be full, partial or pro-rata as determined by the merchant or platform policy.
Record-keeping: retain the final invoice and any confirmation indicating that renewal will not occur. Monitor billing statements for unexpected charges for at least two billing cycles after cancellation. Keep copies of all documents in case a dispute is later required.
Address
- Address: Mertons Corporate Services, Level 7, 330 Collins Street, Melbourne, 3000, Australia
Legal rights that matter for Nitro
Consumer guarantee and contract law: digital subscriptions are subject to contractual terms plus statutory protections. If the service is not supplied with due care and skill or does not meet described functionality, statutory remedies may be available even where a merchant’s terms appear to deny refunds. The regulator has enforced these principles against traders in the past.
Price changes and notification: platform and provider rules typically require notice of material price changes; review renewal notices carefully if the annual or monthly charge differs from expectations. A price increase often takes effect at the next renewal and may permit refusal to continue the subscription under certain rules or contractual clauses.
Practical next steps and risk mitigation
Before any renewal: verify which merchant billed you and capture the billing descriptor, invoice and renewal date. Keep the documentation checklist above to hand.
If charged unexpectedly: assemble evidence showing the charge, the date, and any promotional terms that applied. Consider your contractual remedies under the merchant terms and your statutory remedies under consumer law. Use your documentation if you escalate a dispute with your payment provider.
When evaluating whether to continue a subscription: compare the current billed features and local price against alternatives and promotional offers. Look at annual versus monthly economics and whether included server boosts or other bundle items justify the cost.
Keep communications factual and contemporaneous. If you need to assert a consumer-law remedy later, contemporaneous records increase credibility and the likelihood of a favourable outcome.