Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Offroad Outlaws
22303 Katy Freeway
77450 Katy
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Offroad Outlaws service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
How to Cancel Offroad Outlaws: Complete Guide
What is Offroad Outlaws
Offroad Outlaws is a mobile off‑road driving game that offers free core play with optional paid membership tiers and in‑app purchases. The membership is described as an auto‑renewing subscription that provides members with premium in‑game benefits such as boosted rewards, additional crates and other gameplay perks. Official storefront listings identify a monthly and an annual subscription option, and multiple one‑off in‑app purchases appear alongside the membership offering.
The membership is billed automatically on a recurring basis with payments handled through the platform used to buy the subscription. The official listing notes renewals are charged within 24 hours before the end of the current period and that the subscriber is charged immediately when the purchase is confirmed.
Subscription plans and pricing
The official storefront descriptions show a standard monthly membership and an annual membership. The amounts below are shown in AUD on the official app store listing and related storefront copies.
| Plan | Billing period | Price (AUD) | Notes |
|---|---|---|---|
| Member | Monthly | A$9.99 | Auto‑renewing monthly subscription as listed on the app storefront. |
| Member | Annual | A$29.99 | Auto‑renewing yearly subscription as listed on the app storefront. |
Store pages also list common in‑app purchases (one‑off items or smaller bundles) with prices that vary by item. The storefront price listings are the most reliable public source for current AUD amounts.
Customer experience: analysis and synthesis
What users report
Users in public forums and community channels report a mix of positive gameplay impressions and frustration around billing and account issues. Several players describe the membership as offering clear gameplay advantages, for example more frequent crates or faster progression. Others emphasise frustration with recent updates and perceived monetisation changes.
On cancellation and account management some players report practical difficulties. One forum post described the cancellation experience as "most difficult experience I’ve ever had cancelling any subscription" while other threads document confusion when subscriptions appear on different platform accounts or when progress is lost after app reinstallation. These reports are variable across device platforms.
Recurring issues and practical takeaways
Common themes in community feedback are: access remains until the paid period ends, membership benefits change progression speed, and cross‑platform purchases can cause confusion about where a charge appears. Many complaints focus on unclear instructions for subscribers about billing and refunds. These user reports suggest keeping careful records of purchase receipts and billing statements.
How cancellations typically affect an Offroad Outlaws membership
Timing: an auto‑renewing membership is normally charged at renewal and, when cancelled, access generally continues until the end of the already‑paid period. This means stopping future renewals does not usually remove access immediately. Official storefront text references the renewal timing relative to the subscription period.
Proration and refunds: proration rules vary by how the subscription was purchased and the store involved. Many subscription models do not pro‑rata unused time automatically; refunds for unused time are handled case by case and are often subject to platform or developer policy. Under consumer protection law you may still have rights to a remedy where digital content is faulty or not as described.
Cooling‑off and change‑of‑mind: there is no universal "cooling‑off" right for all digital subscriptions, and stores or developers may limit change‑of‑mind refunds. However, Australian consumer law provides guarantees for digital content and services that are faulty or not as described. Use those statutory rights when the service fails to meet guarantees.
What users report about cancellation and refunds
Direct reports from players
Players report: unexpected renewals when not tracked, cross‑platform billing confusion, and difficulty recovering accounts after deleted apps or device changes. Some players who sought refunds described loops between platform and developer support when trying to get money back. These are community observations, not a formal audit, but they point to recurring friction points.
Practical takeaways from user feedback
From the public feedback the useful lessons are: keep receipts, note the billing date and platform used, and check bank or card statements after purchase. Community posts suggest asking for concrete evidence of any promised remedy and tracking all communication timestamps.
Documentation checklist
- Purchase receipt: screenshot or saved copy showing plan, date and amount charged.
- Billing statement: bank or card entry showing the merchant name and amount.
- Date log: record of when you first subscribed and when you attempted cancellation or raised the issue.
- Account identifiers: username, platform account ID and any order number shown in receipts.
- Problem description: short written note of what went wrong (dates, symptoms, error messages).
Refunds, disputes and consumer rights tied to Offroad Outlaws
Australian Consumer Law (ACL) applies to digital content and subscriptions bought by consumers. If the game or membership fails to meet consumer guarantees you may be entitled to repair, replacement or refund depending on whether the problem is major or minor. Businesses cannot lawfully exclude these rights.
Disputes: if a refund is refused but you have a strong ACL case (for example the service does not perform as promised), you can escalate via complaint channels that include consumer authorities or your payment provider. Keep clear records: they are critical evidence.
Common pitfalls and how to avoid them
- Missing the renewal window: renewals are often processed within 24 hours before the period ends; monitor the billing date on statements.
- Confusing the buying platform: purchases through different platforms can show up under different merchant names; match receipt details to your statements.
- Lost account progress: deleting an app without confirming account backup or linking can make recovery harder; document account identifiers in advance.
- Assuming automatic refunds: automatic pro‑rata refunds are not guaranteed; be prepared to present a clear case if you seek a refund.
Quick dispute and evidence protocol
1. Collect and preserve receipts and billing statements.
2. Record the timeline and exact amounts.
3. If you seek a refund for a faulty or misrepresented service, clearly identify the defect and how it departs from what was promised.
4. If the platform or developer refuses a reasonable remedy, you may raise a formal complaint with consumer protection authorities or your payment provider. Evidence is decisive in these steps.
| Feature | Member | Non‑member |
|---|---|---|
| Crate/reward frequency | Reportedly higher spawn and rewards in member reports | Lower spawn frequency reported by multiple players |
| Progression speed | Faster due to additional rewards and perks | Slower grind without membership |
| Purchase visibility | Billed as auto‑renewing subscription through storefront | Free access but with ads and limited premium content |
Address
- Address: Offroad Outlaws LLC, 22303 Katy Freeway, Katy, Texas 77450, United States
What to do after cancelling Offroad Outlaws
Monitor your bank or card statements for at least two billing cycles after cancellation to confirm no further renewals. Retain all receipts and record the final charge date. This gives you the evidence needed for any later dispute.
If you are charged after your cancellation took effect, compile the documentation checklist above and use it when raising a formal dispute with your payment provider or a consumer authority. Statutory rights may entitle you to a refund where the service breaches consumer guarantees.
Consider backing up any in‑game progress and keeping a local copy of important account identifiers in case you later wish to resubscribe or recover lost content. Finally, keep clear timelines and copies of all correspondence and receipts: good records materially strengthen your position when seeking refunds or remedies.