Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Pebblehost
Unit 41-N Embley Business Units, 41 Warwick Road
B92 7HS Solihull
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Pebblehost service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
How to Cancel Pebblehost: Complete Guide
What is Pebblehost
Pebblehost is a game and server hosting provider best known for affordable Minecraft server plans, a control panel tailored to modpacks, and geographic node coverage that includes Europe, North America and Australia. The company publishes a two-tier structure for game hosting: Budget plans (capacity sold by GB) and Premium plans (higher-performance CPUs and extra backups), and it also offers dedicated and VPS options. Pricing on the public site is shown in US dollars and is presented as low-entry pricing such as "from $1/GB" for budget tiers and dedicated server entry-level listings from under $20 per month.
Customer experiences with cancellation
What users report
Public reviews show a mixed picture: many users praise performance and value, while a notable minority report billing and refund difficulties when they tried to terminate or adjust services. Reviews frequently reference delays in refund decisions, refund denials framed as policy limits, and instances where service access was removed quickly after a termination event, preventing data export.
Recurring issues and practical takeaways
Community threads and third-party reviews point to recurring themes: automatic renewals that surprise some customers, occasional disputes over what counts as "use" of a service for refund eligibility, and situations where providers issue account credit rather than cash refunds. Users recommend documenting timelines and interactions to support later disputes.
How cancellations typically work for Pebblehost subscriptions
Framework: subscription agreements generally include an express billing cycle, renewal mechanics and a cancellation clause that dictates effective date and any pro rata calculations. For Pebblehost, public pricing and plan descriptions indicate monthly and periodic billing cycles and distinct product families (budget per-GB, premium per-GB, and dedicated monthly pricing).
Notice periods and renewals: subscription contracts commonly renew automatically at the end of the billing period unless the consumer gives notice within the time specified in the contract. The effective termination date therefore depends on the contract term and the point in the billing cycle when termination takes legal effect.
Proration and refunds: merchants take one of three positions: full-term charge remains non-refundable, pro rata refunds for unused time, or discretionary refunds only for major faults. Public feedback about Pebblehost includes reports of both pro rata refunds and refusals depending on the product (dedicated hardware tends to be treated more strictly). Expect variability and confirm contractual refund language.
Cooling-off and trial rights: unsolicited sales have a statutory 10-business-day cooling-off mechanism in certain contexts, and broader consumer rights for digital content exist under the Australian Consumer Law (ACL) where services are faulty or not as described. For subscriptions entered voluntarily online, the merchant’s published trial or money-back guarantee terms will govern unless a statutory consumer guarantee applies. Relevant legal principles require a remedy when a service is not provided with due care and skill.
Refunds, disputes and chargebacks specific to Pebblehost
Refunds are often product-dependent: community reports suggest that game server hosting has historically seen both cash refunds and store-credit outcomes; dedicated rack-mounted hardware is more often treated as non-refundable once provisioning begins. Expect the provider to rely on terms of service that limit refunds for certain product classes.
Disputes and chargebacks: if a billed amount persists after you assert non-liability, consumers may consider a payment dispute through their payment provider. A dispute is a separate legal/financial process; record-keeping and a clear chronology materially increase the chance of a successful outcome. Do not assume that a dispute automatically grants a refund; providers often contest chargebacks with contractual and usage evidence.
Documentation checklist for Pebblehost cancellations
- Contract and terms: copy the exact version of the terms of service and pricing in effect on the date of purchase.
- Billing records: invoices, payment receipts, dates and amounts showing renewal events.
- Timeline of events: precise timestamps when you first sought termination, when access changed, and server shutdown or data-loss events.
- Service state evidence: logs, screenshots or export files showing the service condition at key dates.
- Refund communication: any confirmations or denials (retain originals).
- Third-party complaints: copies of forum posts or review entries only if they reference direct interactions that support your claim.
Subscription plans and pricing (recap and comparison)
| Plan family | Typical public entry price (site) | Approx. A$ equivalent | Notes |
|---|---|---|---|
| Budget game hosting (per GB) | From $1/GB (site listing) | Approx A$1.50/GB | Low-cost tier; limited extras; regional nodes including Australia. Prices displayed in USD on site. |
| Premium game hosting (per GB) | Higher per‑GB rate (site) | Approx A$3.37/GB | Higher-performance CPUs, free daily backups on premium tiers. |
| Dedicated servers | From $19.99/month (site examples) | Approx A$30.00/month | Dedicated hardware often treated with stricter provisioning and refund rules. |
Feature comparison: budget, premium and dedicated Pebblehost offerings
| Feature | Budget | Premium | Dedicated |
|---|---|---|---|
| CPU | Standard consumer CPUs; advertised as value-focused | Higher-end Ryzen CPUs advertised | Server-grade CPUs |
| Backups | Minimal or optional | Free daily backups and hourly incremental snapshots advertised | Depends on plan; may be charged |
| Billing treatment | Per-GB billing; refunds vary | Per-GB billing; some extra protections for premium | Often non-refundable after provisioning |
Legal considerations and rights that matter for Pebblehost
Consumer guarantees apply to digital services: the ACL requires services to be supplied with due care and skill and fit for purpose. If a Pebblehost service is defective or not as described, a consumer may be entitled to a remedy including repair, replacement or refund depending on the severity of the breach.
Unfair contract terms and clarity: contractual clauses that purport to exclude statutory rights or impose unreasonable limits on refunds have been the subject of enforcement actions in Australian courts. If the Pebblehost terms attempt to exclude statutory consumer guarantees, that exclusion may be ineffective to the extent ACL rights apply.
Practical evidence strategy when disputing a charge or refund decision
Prepare a clear chronology and preserve contemporaneous evidence. Demonstrate the material failure or why the merchant’s position is inconsistent with the contract or with consumer guarantees. Quantify any financial loss from downtime or data loss where possible.
Where appropriate, escalate: lodging a formal complaint with a payments provider, seeking external dispute resolution or seeking advice from a consumer protection agency increases pressure for resolution. Provide your evidence in a concise, well-ordered packet to support remediation.
Address
- Address: Unit 41-N Embley Business Units. 41 Warwick Road, Solihull West Midlands, United Kingdom, B92 7HS
What to do after cancelling Pebblehost
Immediately verify your post-termination data state: check whether any backups or exports exist and preserve them. If the provider removes access quickly after termination, document the removal date and the state of the data at that moment.
Monitor billing statements for unexpected renewals or charges for at least two billing cycles. If an unauthorised renewal appears, collate supporting dates and transaction identifiers for dispute processes.
If you believe statutory guarantees apply, seek advice from a consumer protection body or a lawyer experienced in consumer and contract law. Keep correspondence and proof of loss organised for any complaint or chargeback process.