Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Pocket Camp Club
PO BOX 804
3156 Ferntree Gully
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Pocket Camp Club service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
How to Cancel Pocket Camp Club: Easy Method
What is Pocket Camp Club
Pocket Camp Club was a paid digital membership for the mobile game Animal Crossing: Pocket Camp that delivered monthly in-game benefits for a recurring fee. The service historically offered a set of plans with differing benefits, such as monthly in-game currency allotments and quality-of-life features for players.
The service was available as an in-app subscription while the mobile game operated; Nintendo announced that ability to buy memberships ended before the mobile version was retired and some features were later integrated into a paid version of the app.
Customer experience with Pocket Camp Club cancellations
What users report
Players have reported a mix of experiences when attempting to stop renewals or seek refunds. Common messages show confusion about timing requirements and whether refunds or credits are available after a billing cycle begins.
Some threads describe successful cancellations that took effect at the end of the paid period, while others describe accidental renewals when cancellation was attempted too close to the renewal time. Community posts emphasise the difference between subscription billing routes and how that affects outcomes.
Recurring issues and practical takeaways
Players frequently cite three recurring issues: unclear renewal timing, no proration or partial refunds when cancelling mid-period, and variable policies depending on where the purchase was processed. These patterns match official guidance that automatic renewals must be stopped in advance and that refunds are limited.
Practical takeaways from user reports: track renewal dates, save purchase receipts, and check whether the subscription was routed through an app marketplace or a different billing channel, since that route affects whether a refund or credit is available.
How cancellations typically work for Pocket Camp Club
Automatic renewal: the subscription used an automatic renewal model and players were required to cancel automatic renewal at least 24 hours before the subscription expiry to prevent a new charge. This is stated in the official help material for the service.
Billing cycle and access: if a renewal is cancelled before the next billing date, access typically continued through the paid period end. If cancellation was processed after the renewal, the charge normally stood and access continued for the newly paid period.
Proration: official guidance indicated that cancelling before the period end does not generate a prorated refund or credit for the unused days. This means cancelling mid-period generally left the remaining access intact for that paid interval but without compensation.
Service end and migration: Nintendo announced changes to the Pocket Camp ecosystem, including end-of-service dates and a migration path to a paid successor app; these transitions affected subscription availability and renewal behaviour. Users who held active subscriptions at the announced service end saw changes in how renewals and refunds were handled.
| Plan | Typical monthly benefits | Price (A$) |
|---|---|---|
| Happy helper plan | Monthly in-game currency allocation and caretaker features | Varies - approx A$4.50/month |
| Furniture & fashion plan | Periodic items, cosmetic-focused perks | Varies |
| Merry memories plan | Limited-time content and item access | Varies |
Note on prices: historical sources list prices in other currencies; AU-specific storefront pricing varied by platform and period. When exact A$ amounts were not published directly, community references and store listings suggest modest monthly fees; shown amounts are approximate.
Refunds, proration and disputes
Refund eligibility: official guidance for Pocket Camp Club stated that cancelling automatic renewal before the expiry prevented a future charge, but cancelling during a subscription period did not trigger refunds for the unused time. This was a clear policy point referenced by the publisher.
App store vs direct billing: many subscriptions for mobile games are processed through app marketplaces. The route used to take the payment materially changes who determines refund eligibility and timing. Users reported differing outcomes depending on the billing route.
Disputes and chargebacks: if a consumer believes a charge is erroneous, they may explore dispute options through their payment provider or bank. This often requires documented evidence such as receipts, timestamps and descriptions of prior cancellation attempts. Keep the timeline clear and concise when preparing any dispute documentation.
Documentation checklist
- Purchase receipt: keep the app store or payment receipt showing purchase date and amount.
- Subscription statement: note the plan name, start date and listed renewal date.
- Billing statements: save bank or card entries that show the charge.
- Support references: record ticket numbers or support references if you raised any official enquiries.
- Migration notices: keep screenshots or copies of official announcements about service end or app migration.
Common pitfalls and how to avoid them
- 1. Missing the 24-hour window - cancel attempts made inside the 24-hour renewal window often resulted in an unintended renewal. Plan around the renewal date.
- 2. Confusing billing route - failing to determine whether the subscription was billed through an app marketplace or another channel led to incorrect expectations about refunds.
- 3. Not saving receipts - without receipts it is harder to lodge disputes or prove dates relevant to refunds or credits.
- 4. Assuming proration - official guidance for this service indicated no prorated refunds for cancelling mid-period.
Practical rights and short legal notes
Consumer protections can apply to digital subscriptions, but outcomes depend on the contract terms and the billing route. For Pocket Camp Club, published terms and help guidance set the expectations for renewals and refunds.
If you consider a charge unfair, regulators and consumer protection agencies can provide guidance on dispute options and time limits. Retain documentation and act quickly, because some remedies have strict time windows.
| Billing route | Who controls refunds | Typical outcome for Pocket Camp Club |
|---|---|---|
| App marketplace (store) | Store policies determine refunds | Refunds vary; cancellation typically stops future billing but does not prorate past charge. |
| Publisher-managed billing | Publisher terms apply | Publisher guidance stated no refunds for remaining period; route affected mediation. |
Address
- Address: PO BOX 804 Ferntree Gully VIC 3156
What to do after cancelling Pocket Camp Club
Monitor billing statements for at least two billing cycles after cancellation to confirm no unexpected renewals appear. Keep receipts and statements for any disputes.
Save or archive in-game migration notices and any confirmation messages about the service end or transfer paths, since these affect entitlements and any transition offers.
If you experience an unauthorised or incorrect charge, gather your documentation and pursue the dispute route available through your payment method. Provide a clear timeline and copies of receipts when filing the dispute.
Finally, consider whether replacing any lost in-game access is necessary for you; in some cases, successor products consolidated features and removed the need for a subscription. Keep records of what was included in your membership so you can compare alternatives if needed.