Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Pokémon Bank
PO BOX 804
3156 Ferntree Gully
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Pokémon Bank service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
How to Cancel Pokémon Bank: Complete Guide
What is Pokémon Bank
Pokémon Bank is a cloud storage application originally released for the Nintendo 3DS family to store and move Pokémon between compatible titles and, later, to connect with Pokémon HOME. It functioned as a paid annual pass for many years before the service model changed after Nintendo’s eShop phase-out. The application works together with Poké Transporter to move creatures from older game cartridges into cloud storage for future transfers.
The service was historically a low-cost yearly pass for 3DS users, but official announcements changed the payment model in 2023: paid passes were discontinued and the service was made available at no cost for users who had previously downloaded the app. This change also carries a specific note about refunds for already purchased passes.
| Item | Current status / historical note |
|---|---|
| Service availability | Free to use for users who downloaded the app prior to eShop closure; paid passes discontinued (change effective late March 2023). |
| Historical annual pass (example) | Historical Australian annual price listed as A$6.50 (historic listing; not current). |
| Refunds for prior passes | No refunds were provided for paid passes purchased before the change. |
Customer experience with cancellation
What users report
Players’ reports on public forums indicate a mix of confusion, relief and occasional frustration around the change to a no-cost model. Some users were relieved that paid renewal was no longer necessary; others described surprise about timers or messages that had appeared in the app before the change. Community threads also show intermittent access errors and questions about whether the service would be shut down entirely.
Several posts and comments reference historical cases where players believed Pokémon were removed if passes lapsed in early years, creating lingering anxiety about data retention even after the service became free. Moderated forums and bargain sites discussed the announcement and emphasised that the feature to transfer to Pokémon HOME remains available but may require a Pokémon HOME premium plan.
Recurring issues and practical takeaways
Users commonly report three recurring themes: unclear messaging inside the app during the transition, anxiety about data retention from older cancellation policies, and questions about cross-service transfers to Pokémon HOME. Practical takeaway: preserve independent records of what you stored and when, and verify the service status before relying on it for unique game content.
How cancellations typically work for Pokémon Bank subscriptions
Because paid passes were discontinued, traditional "subscription cancellation" for Pokémon Bank no longer applies for most users. Historically, cancellation would coincide with the yearly pass expiry and the app either restricted access or required renewal to retain stored Pokémon. The March 2023 change removed new paid purchases and made the app available at no cost for qualifying downloads.
This means the following practical points are relevant when thinking about cancellation or disputes:
- Notice and timing: Historically a pass expired at the end of its paid period; after the 2023 change there is no active renewal to cancel for qualifying users.
- Billing cycle and proration: If a paid pass is still being billed through a platform or wallet that recorded a prior purchase, the entitlement was tied to the original purchase period; official guidance from the service noted no refunds for prior purchases.
- Cooling-off period: Digital content and small-value subscriptions are treated differently under consumer law; however, the service notice specifically stated that paid passes already purchased would not be refunded.
Rights, refunds and disputes relevant to Pokémon Bank
Under consumer protections, you can expect certain general rights when a paid digital service changes terms. For Pokémon Bank the company statement is the authoritative position: paid passes were discontinued and no refunds were provided for passes already purchased. This is a service-specific fact that shapes what redress is available.
If you believe you have been wrongly charged by the platform that handled your purchase, or if a prior transaction appears on your financial statement after the service change, you can raise the matter with your payment provider or card issuer. Keep clear records and evidence when doing so.
Documentation checklist
- Proof of purchase: receipts, transaction IDs or payment card statements showing the original pass purchase.
- Service notices: screenshots or archived copies of official service announcements and terms showing the March 2023 change.
- Records of stored data: screenshots or logs of Pokémon boxes, deposit dates and any in-app messages about expiry or retention.
- Billing records: dates of charged renewals and refund attempts recorded with the payment provider.
- Consumer communications: any direct correspondences you preserved that reference your entitlement or dispute (date-stamped).
Common pitfalls and mistakes to avoid
- Assuming historic policies still apply: earlier rules that allowed deletion when a pass lapsed led to confusion; confirm current terms before assuming deletion still occurs.
- Failing to keep receipts: lacking proof of purchase reduces options for disputing charges.
- Relying on forum rumours: community threads are useful for signals but official notices carry legal weight; prioritise official statements when assessing refunds or rights.
| Feature | Pokémon Bank (status) | Pokémon HOME Premium |
|---|---|---|
| Cost (current) | Free for those who downloaded before eShop closure; paid passes discontinued. | 30-day A$4.49, 90-day A$7.99, 365-day A$24.99. |
| Transfer from Bank to Home | Supported for Bank users; Home may require a Premium Plan to receive some transfers. | Required Premium Plan for certain cross-service operations. |
| Historical annual pass example | Historic Australian pass listed as A$6.50 (historic reference). | Premium features include expanded Pokémon capacity and transfer tools. |
How to seek a refund or raise a billing dispute (practical options)
Do not assume a refund is available; official communications for Pokémon Bank stated no refunds for paid passes purchased prior to the March 2023 change. If you see an unexpected charge that you believe is erroneous, assemble the documentation checklist above and consider lodging a dispute with your payment provider. Record dates, amounts and supporting evidence.
If the charge is on a credit or debit card, most banks have established dispute processes that evaluate whether a merchant provided the goods or services as described. This is a bilateral fact-finding process between you, your payment provider and the merchant platform that handled the sale.
Short note on consumer law as it applies to Pokémon Bank
Australian consumer protections may cover digital goods and services in certain circumstances, including misleading representations and failure to supply paid goods. For Pokémon Bank the official announcement that paid passes were discontinued and that no refunds would be given is a core commercial fact; a legal claim would need to show a specific contravention of consumer guarantees or misleading conduct tied to your purchase.
This means: if you believe the service provider misrepresented entitlement or continued billing after the announced change, preserve evidence and consider seeking advice from a consumer protection agency or a legal adviser for tailored action.
Address
- Address: PO BOX 804 Ferntree Gully VIC 3156
What to do after cancelling Pokémon Bank
Where a cancellation or a discontinuation affects you, take immediate, practical steps: back up records of what you stored, monitor financial statements for unexpected charges, and keep copies of official notices that describe the service change. If you relied on the service for unique game content, consider migration strategies available through compatible services.
Document every contact and collect timestamps for actions you take. If you do not get a satisfactory outcome when challenging a charge, escalate through your payment provider’s dispute process and, where appropriate, contact a consumer protection body for next-level advice.
Finally, treat public forum reports as supplemental intelligence: they can help highlight common issues but do not replace your own purchase records and official communications. Use the documentation checklist above to retain the strongest possible evidence if you need to pursue a dispute.