Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Prime Gaming
Level 37, 2 Park Street
2000 Sydney
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Prime Gaming service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
How to Cancel Prime Gaming: Complete Guide
What is Prime Gaming
Prime Gaming is the games and in-game benefits tier bundled as part of an Amazon Prime membership. It gives members a rotating selection of free titles to keep, monthly in-platform benefits such as one free channel subscription for Twitch, and occasional in-game loot and discounts. Prime Gaming is not billed separately in Australia: it is included with the broader Amazon Prime package, which in local listings appears as a single monthly or annual membership that covers shopping and several digital services.
The local Amazon Prime subscription is widely reported as costing A$9.99/month or A$79/year, and new members are commonly offered a 30-day trial of the Prime bundle that includes Prime Gaming. These prices and the inclusion of Prime Gaming in the package are cited by Amazon and local consumer-focused publications.
| Plan | Price (AUD) | Key gaming benefit |
|---|---|---|
| Monthly Prime | A$9.99/month | Prime Gaming included: rotating free games + 1 Twitch channel sub/month |
| Annual Prime | A$79/year | Same benefits as monthly, lower effective monthly cost |
How cancellations typically work for Prime Gaming
Prime Gaming access is tied to the broader Prime membership payment and renewal profile. This means how cancellations and refunds behave is determined by the Prime membership terms rather than a separate gaming contract. Expect billing-cycle alignment, trial rules, and refund assessments to follow the Prime membership framework.
Free trial periods: trials usually provide benefits until their scheduled expiry. If a trial converts to paid membership because a renewal condition is met, standard practice is that cancelling before the trial expiry prevents a charged renewal; members typically retain trial benefits until the trial end date. Evidence from multiple local help pages and community answers supports this general pattern.
Billing cycles and access: when a paid membership is cancelled mid-period, many users keep access to Prime benefits until the paid period ends. For annual plans, refunds or pro-rated credits are sometimes available in limited circumstances, particularly when the service has not been used. Published guidance and consumer reports note this is assessed case by case.
Refunds and pro-rating: official and consumer-facing sources indicate that full refunds may be possible where the member has not used Prime benefits, and partial refunds or pro-rated amounts may be considered for annual plans depending on usage and timing. Recent reporting also notes clearer commitments to pro-rated treatment in some updated terms; policies can change, so check current terms if you need a refund assessment.
Customer experience and cancellation feedback
What users report
Community posts and review sites show a mix of experiences. Positive reports describe straightforward trial exits and refunds for unused memberships. Negative reports focus on unexpected renewals, continued billing after a cancellation request, and occasional difficulty confirming that cancellation took effect. Those reports appear across Reddit threads, product review pages and broader review platforms.
Recurring issues and practical takeaways
Users repeatedly report these patterns: unexpected renewals around orders placed close to cancellation, a delay between requesting cancellation and the stop of attempted charges, and confusion where Prime Gaming is not recognised as a separate charge because it is bundled with Prime. Many recommend watching bank statements for at least one billing cycle after cancellation and asking for a refund if charges appear after cancellation was requested. These practical observations come from message-board threads and customer reviews.
What you should expect: notice periods, refunds and disputes
Notice and effective date: cancellations generally align with the paid cycle. If you cancel during a paid month or year, access is normally retained until the period paid for expires rather than being cut immediately. This is a common commercial practice for bundled memberships.
Cooling-off period: some consumer guidance highlights a short cooling-off window (for example, a few business days) that may allow a full refund if exercised immediately after a paid signup or renewal. Eligibility and processes vary by the type of subscription and the timing of your request.
When refunds are likely: full refunds are most commonly available when the member has not used membership benefits. Partial or pro-rated refunds may be available for annual plans under some conditions. Expect the provider to consider benefit usage and renew/charge timing when making a refund decision.
Disputes and chargebacks: if you see unauthorised renewals or repeated charges after you believe you cancelled, you can raise a dispute with your payment provider. Document all relevant dates, proof of the cancellation request, and billing statements to support any dispute. Banks and card issuers typically require evidence of attempts to resolve the matter directly before progressing a chargeback.
Documentation checklist
- Subscription record: date you started trial or paid membership and the plan purchased.
- Renewal notice: date you were charged and the amount.
- Cancellation attempt: precise date and time you made the cancellation request and any confirmation reference you received.
- Billing statements: copies or screenshots of the charge(s) in question.
- Benefit usage notes: short notes on whether you accessed Prime Gaming benefits or other Prime services during the billing period.
- Correspondence log: brief record of any support interactions and their outcomes (dates and short summaries).
Address
- Address: Level 37, 2-26 Park Street Sydney NSW 2000
Note: the address above is a corporate/legal listing for local Amazon entities and is provided here as reference only. Do not rely on its presence here as operational guidance.
| Feature | Prime Gaming (bundled) | Typical standalone gaming subscription |
|---|---|---|
| Price model | Included with Prime membership (monthly or annual) | Separate monthly or annual fee |
| Free titles | Rotating free games to keep | Large library access conditional on active subscription |
| Monthly perks | 1 Twitch channel subscription + in-game loot | Varies: discounts, cloud saves, multiplayer access |
| Standalone sign-up | Not commonly offered separately in local listings - bundled with Prime | Usually available independently |
Short note on legal protections that matter for Prime Gaming
Australian consumer law requires clear disclosure of prices and renewal terms; regulators have taken action where subscription renewals or renewal communications were misleading. This regulatory context is relevant because Prime Gaming is part of a broader Prime contract and any changes to renewal mechanics or pricing should be clearly communicated. If you feel renewal notices or charges were unclear, consumer-protection agencies and regulatory actions in recent cases show there are channels for redress. Keep statements and dates for any complaint.
What to do after cancelling Prime Gaming
Immediately after cancellation, keep the documentation checklist above and monitor your bank or card statements for at least one full billing cycle. If you see a charge you believe is incorrect, prepare your documentation and raise the dispute with your payment provider, referencing the dates and any confirmation you hold.
If a refund is requested, expect the provider to assess benefit usage and timing; processing times can vary. If you believe your consumer rights have been breached, you may escalate to a local consumer-protection body or ombudsman with your documented evidence. For changes to subscription terms that materially affect value, regulators have pursued remedies in recent cases, so record communications and dates carefully.
Finally, review recurring-payment arrangements you have on file and keep a short, dated log if you re-subscribe in future. This makes it easier to show chronology should you need to dispute a future charge. Monitor service terms periodically because bundled services like Prime Gaming are governed by the overarching Prime membership terms and those terms sometimes change.