Cancellation service N°1 in Israel
Contract number:
To the attention of:
Cancellation Department – Raid Shadow Legends
2 Abba Eban Blvd.
Herzliya
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Raid Shadow Legends service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
How to Cancel Raid Shadow Legends: Complete Guide
What is Raid Shadow Legends
Raid Shadow Legends is a mobile and PC role-playing game that combines collectible champions, campaign battles, dungeons and time-limited premium content. Players can make one-off in-app purchases and buy recurring membership-style offers known as RAID Cards or Raid Passes that provide in-game bonuses such as extra XP, silver and additional battle attempts. The developer and publisher is Plarium Global Ltd and subscriptions for RAID Cards are described as auto-renewing offers with set durations and trial options.
Subscription overview and pricing for Raid Shadow Legends
Plarium lists two core recurring offers commonly reported by players: a one-month Silver card with a short trial and a six-month Gold card. Prices shown by the developer and app stores are denominated in US dollars on the official pages; Australian pricing varies by marketplace and may appear in A$ at purchase. For clarity here the USD-listed offers have been converted to A$ and marked as approximations using a recent mid-market rate.
| Plan | Period | Typical A$ price (approx) |
|---|---|---|
| Silver Raid Card (monthly) | 1 month (trial often available) | A$15.00 (approx) |
| Gold Raid Card (multi-month) | 6 months | A$74.90 (approx) |
These A$ approximations are derived from published USD amounts and a representative USD->AUD mid-market rate; your final charged amount will depend on the store, local taxes and the exchange rate used by the payment processor at the time of billing. The app store listing also notes trial conditions and that inactive trial time can be forfeited when a purchase is confirmed.
| Billing route | Who manages charge | Practical implications |
|---|---|---|
| App marketplace (iOS/Android) | Platform (App Store / Google Play) | Refund and renewal rules are governed largely by the marketplace provider; trial rules, timing of renewal charge and refund window vary. |
| Developer/third-party platform | Plarium or third-party payment processor | Refunds and disputes may follow developer terms; direct purchases can have different eligibility and are processed outside marketplace refund flows. |
Customer experiences with cancellation and refunds for Raid Shadow Legends
What users report
Players commonly report three patterns: unexpected renewals even after attempting to end an offer, varying success securing refunds via the platform that charged the card, and occasional account actions tied to refund disputes or chargebacks. Several long-running community threads describe surprise renewals, duplicate charges and disputes that were ultimately handled through the payment platform rather than in-game tools. A small number of posts mention account restrictions after refunds or chargebacks, which has made some players cautious about disputing charges.
Recurring issues and practical takeaways
Community reports indicate these recurring issues: timing mismatches between marketplace records and bank statements, delayed refund decisions from marketplaces, and inconsistent outcomes when chargebacks are used. Some users describe fast resolution through the payment provider; others describe lengthy reviews or partial refunds. Where a trial is involved, users note that unused trial time may be forfeited when a subscription purchase is confirmed.
How cancellations typically affect billing, trials and refunds for Raid Shadow Legends
Auto-renewal behavior: Raid Card offers are auto-renewing subscriptions. Renewal charges are typically scheduled within the final 24 hours of the active period for marketplace-processed subscriptions; trial-to-paid transitions are treated as immediate liability once the trial expires. Expect the benefit to remain active until the end of the paid period even if renewal is prevented or stopped before the period ends.
Refund eligibility: Refunds depend on the payment route and timing. Marketplace platform rules control refunds for in-app purchases processed through those platforms. The developer’s support guidance points players to the digital distribution platform that processed the charge for refund decisions. Refunds are not guaranteed and each provider has its own review criteria.
Proration and unused periods: There is no universal rule that prorates long subscriptions for unused time; in many reported cases bonuses remain until expiry and refunds, where issued, are handled according to the store or merchant policy. This means partial refunds may be uncommon and depend on the specific circumstances and platform.
Consumer rights that matter for Raid Shadow Legends purchases
Digital content and subscription purchases are covered by consumer guarantees under the Australian Consumer Law where the purchase falls within its scope. If the service fails to deliver promised features or is defective, you may be entitled to remedies such as a refund, repair or replacement. This applies to digital subscriptions where the app or in-app feature is not as described. However, standard cooling-off periods do not automatically apply to all digital subscriptions; remedies depend on whether there is a major failure under the consumer guarantees.
Documentation checklist
- Purchase record: keep the transaction date, amount and the exact description shown on the store or card statement.
- Trial and renewal dates: note the trial start and the date you became liable for payment.
- Billing route: note whether the charge was processed by an app marketplace or directly by the developer.
- Bank statement: keep the relevant statement lines showing the charge and any refunds or reversals.
- Correspondence log: save dates and short notes of any interactions (who you spoke to conceptually, not contact details) and any reference or case numbers provided.
- In-game evidence: screenshot in-game subscription indicators, active bonuses and expiry timestamps if visible.
Common pitfalls and how to avoid them
- Misreading trial terms: trials often auto-convert to paid subscriptions; monitor the trial window and the stated charge timing in the offer text.
- Assuming automatic proration: do not assume you will receive a partial refund for unused time; check refund rules for the billing route.
- Delayed bank posting: allow for processing delays when tracking renewals - bank posting dates can differ from platform timestamps.
- Chargeback consequences: raising a bank dispute or chargeback can resolve a billing issue but may lead to account restrictions in certain cases; weigh dispute actions against potential account outcomes.
Practical dispute and refund options to consider
When a charge appears incorrect or you believe a refund is due, identify the route that processed the payment and gather your documentation. The provider that processed the charge is typically the starting point for refund review. Keep records and present a concise factual case describing timing, duplicate charges or unexpected renewals to support your claim.
If a refund decision is delayed or denied and you believe consumer guarantees apply (for example the service was materially different to how it was described), you can pursue formal consumer complaint routes and regulator advice relevant to digital content. Keep your documentation organised to support any complaint.
Address
- Address: Plarium Global Ltd. (company ID number 514563956), 2 Abba Eban Blvd. Herzliya, Israel
What to do after cancelling Raid Shadow Legends
After you have taken cancellation-related actions, continue to monitor your card and bank statements for at least two billing cycles to confirm no unexpected renewals. Keep all documentation in an accessible folder for at least 12 months in case of later disputes.
If a refund is issued, verify the exact refunded amount on your statement and confirm whether any in-game currency or bonuses were removed; record the date the refund appears. If no refund appears within the timeframe indicated by the payment processor, escalate through the provider’s dispute or complaint channels and consider seeking advice from consumer-protection resources about next steps under consumer law.
Finally, document the outcome and any lessons learned about billing routes, trial timing and refund windows so you can avoid similar issues in future purchases of digital subscriptions or in-app offers.