Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Runescape
220 Cambridge Science Park, Milton Road
CB4 0WA Cambridge
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Runescape service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
How to Cancel Runescape: Step-by-Step Guide
What is Runescape
RuneScape is a long-running online role‑playing game that includes two main products: RuneScape (sometimes called RS3) and Old School RuneScape (OSRS). Membership unlocks expanded maps, extra skills, exclusive content and in‑game benefits that are not available to free accounts. From a financial perspective, membership is a recurring discretionary expense that many players weigh against hours played and alternatives.
Runescape offers recurring membership plans and time‑based purchases across multiple channels; prices and packages have been adjusted in recent years and differ between OSRS and RS3 and by purchase channel. Example plan structures and recent price updates are tracked on official and community pages.
Subscription plans and pricing for Runescape
Below are common membership tiers and example AUD pricing drawn from current shop and marketplace listings. Prices vary by purchase channel and may change; they are shown as examples to support financial comparisons.
| Plan | Example price (A$) | Notes / source |
|---|---|---|
| Old School 1 month membership | A$16.99 | Mobile in‑app price listing. |
| Old School 3 month membership | A$36.99 | Mobile in‑app price listing. |
| Old School 12 month (annual / premier) example | A$119.99 - A$144.99 | Annual / premier packages differ by platform; check plan type. |
| RuneScape (RS3) rolling options | Varies | RS3 membership pricing and premier offers have distinct structures and regional adjustments. |
If you compare monthly vs annual, the annual option commonly yields the largest effective discount per month. Community trackers and wikis note that grandfathered rates applied historically but recent price adjustments have affected new signups and some renewals.
How cancellations typically work for Runescape
Runescape subscriptions are time‑based: when you pay for a period you normally retain access for that period. From a billing viewpoint, cancelling a recurring payment usually prevents future automatic renewals but does not usually remove the paid access already purchased; you keep access until the paid period ends. This is reflected in support material and community explanations.
Proration and refunds: in practice, refunds for unused days are limited by the operator and purchase channel policies. For platform purchases (for example, via app stores or third‑party stores), refund eligibility and timing follow the rules of that store. For membership purchased on RuneScape platforms, Jagex has used grandfathering and renewal rules that may affect post‑price‑change billing; check plan terms if you have an older rate.
Cooling‑off and consumer rights: statutory consumer guarantees for digital services can apply. If the service is not supplied with due care, or there is a major failure that prevents access to paid features, you may be entitled to a remedy under consumer law for the unused portion. Apply these principles to membership disputes and document the problem promptly.
Customer experience and cancellation analysis
What users report
Players report cancelations driven largely by price rises and perceived value shifts. Many community posts describe immediate cancellation after notification of price changes. A common theme is that long‑time members feel the newer pricing breaks prior informal expectations.
Users also report friction when refunds or billing errors occur: some describe being billed after cancelation attempts or encountering confusing renewal notices. Marketplace purchases (mobile app stores, Steam) introduce an extra layer of policy variance that often confuses consumers.
Recurring issues and practical takeaways
1. Grandfathering and lapses - community reports indicate that grandfathered pricing has been honoured only while subscriptions remain active; lapses of a short window can trigger re‑pricing. This has led to surprise renewals at higher rates.
2. Platform differences - purchases made through mobile app stores or other storefronts commonly follow those storefronts' refund and subscription policies, which affects outcomes when disputing charges.
3. Refund outcomes vary - players seeking refunds sometimes receive partial remedies but outcomes are uneven; dispute escalation can carry non‑monetary risks according to some forum accounts.
Documentation checklist
- Billing records: recent card or payment statements showing the charge to Runescape/Jagex or the third‑party store.
- Transaction IDs: any order, receipt or transaction ID associated with the membership charge.
- Plan details: the plan name, price charged, billing period and any promotional code used.
- Timestamped evidence: dates and times you observed service failures or problems that support a refund claim.
- Support interactions: copies or notes of any case numbers and timestamps for communications with support portals.
Disputes, chargebacks and financial implications
From a financial adviser perspective, a chargeback may recover funds in the short term but can trigger account actions or service restrictions per community reports. Several forum posts describe disputes that escalated to account limitations. Consider the trade‑off between recovering funds and preserving account standing.
In terms of value, evaluate annual vs monthly pricing: an annual commitment often lowers per‑month cost but increases upfront cash outlay. If cash flow is constrained, the rolling monthly cost may be easier to absorb but will be higher over a year. Use the pricing table above to calculate break‑even points for your play hours and discretionary budget.
| Option | Cost signal (example OSRS prices) | Financial effect |
|---|---|---|
| Keep monthly membership | A$16.99/month | Highest flexibility, higher annual cost if maintained continuously. |
| Buy annual / premier | A$119.99 - A$144.99/year | Lower effective monthly cost; larger upfront payment reduces recurring billing overhead. |
| Use in‑game bonds to cover membership | A$9.99 per bond (14 days typical) | Can reduce cash outlay but depends on market and convenience; not always the cheapest per‑day option. |
| Allow subscription to lapse | A$0 ongoing | Saves money immediately; may forgo loyalty benefits or grandfathered pricing advantages. |
Short note on consumer law and Runescape
Consumer guarantees for digital products and services apply to membership purchases. If core features that define membership are not supplied, you may be entitled to a remedy such as a refund for the unused portion or compensation. Apply statutory rules to Runescape purchases by matching the problem to the legal tests for major failure and document the loss. Seek independent advice for complex disputes.
What to do after cancelling Runescape
Monitor your bank and card statements for two billing cycles after cancellation to confirm no unexpected renewals. Retain the documentation checklist items above for at least 12 months in case of charge disputes or account queries.
Reassess the value proposition: estimate hours of use per month and divide the paid amount by those hours to get a cost‑per‑hour metric. Compare that metric to alternative entertainment subscriptions and to annual vs monthly cost to make a reasoned decision.
If you plan to return later, track promotional windows and annual pricing offers; historically, annual/premier offers and seasonal deals have changed effective cost materially. Community trackers and official announcements will show price moves that affect future budgeting.
Address
- Address: Jagex Limited, 220 Cambridge Science Park, Milton Road, Cambridge, CB4 0WA