Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Rustafied
100 S. Mill Ave, Suite 1600
1600 Arizona
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Rustafied service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
How to Cancel Rustafied: Complete Guide
What is Rustafied
Rustafied runs large public Rust game servers and sells VIP access that skips server queues and offers region passes and global tiers. The network operates multiple region-specific passes (AU, US, SEA) and higher tiers such as Platinum; VIP is sold as a recurring monthly subscription and is applied to a Steam account or SteamID64 at purchase. The service markets VIP as a queue-skip and community-support mechanism rather than a gameplay advantage, and VIP activation is generally instantaneous after purchase.
| Plan | Listed price (USD) | Approx price (AUD) | Billing |
|---|---|---|---|
| AU pass | $20/month (USD) | A$29.90 (approx) | Monthly |
| US pass | $25/month (USD) | A$37.38 (approx) | Monthly |
| SEA pass | $20/month (USD) | A$29.90 (approx) | Monthly |
| Platinum (all regions) | $50/month (USD) | A$74.75 (approx) | Monthly |
Prices are listed on Rustafied store pages in USD; the AUD figures above are converted at a typical USD->AUD rate around 1 USD = 1.495 AUD at the start of January 2026 and are shown as approximate conversions for budgeting. Exact AUD charged on your card will depend on exchange rates and your card provider’s fees.
How Rustafied subscriptions behave
Rustafied VIP is a recurring monthly subscription. When active, VIP allows queue skipping for the server or region purchased and remains valid for the billing period you paid for. The provider states that subscriptions automatically renew unless canceled before the next billing cycle.
Rustafied’s terms explicitly treat subscription fees for VIP as non-refundable and state there is no prorating or refunds for partially used periods; access continues until the end of the paid billing period after cancellation. The company reserves discretion to issue credits in limited circumstances but does not promise refunds as a standard right.
Customer experiences with cancellation
What users report
Players and forum posts commonly describe three concrete points: VIP is billed monthly and must be managed by the buyer; cancellations stop future billing but do not prorate the current period; and refunds are uncommon. Many community threads also show players seeking refunds soon after a renewal and referencing platform refund rules (for example, platform-level 48-hour refund windows where applicable).
Recurring issues and practical takeaways
Reported friction tends to come from timing (renewal happens before the user cancels) and misunderstanding of the non-refundable policy. Users note support response times can vary; the public support guidance indicates replies may take up to 72 hours in many cases. Expect slow-but-structured handling rather than instant reversals.
What to expect when you cancel
Timing: Cancelling prior to the next billing date stops the recurring charge; cancellation typically takes effect at the end of the current paid period so you retain VIP until that date. Plan your cancellation window to avoid being billed for the next cycle.
Proration and refunds: Rustafied’s terms state there is no proration or refund for partially used periods. If a charge posts shortly before you act, refunds are not guaranteed. The provider can issue credits at its discretion, but that is exceptional.
Billing currency: Store pages show prices in USD. When you pay from an AUD account or card, your bank or card issuer will convert the charge; expect exchange-rate differences and possible foreign-transaction fees. Use the approximate conversion above for planning.
Documentation checklist
- Order record: keep the original order/receipt showing product, date, amount and SteamID64 used at purchase.
- Billing statement: keep the card or PayPal statement line that shows the charge amount and date.
- Terms snapshot: save a copy or screenshot of the Rustafied Terms and the VIP FAQ text as it appeared at purchase date.
- Support reference: keep any support ticket ID and the exact time stamp of the response you received.
- Access proof: game logs or screenshots showing VIP access during the billing period, if relevant to a dispute.
Common pitfalls and how to avoid them
- Missing the renewal window: renewals often post automatically; check billing cycles and calendar dates to act before the renewal posts.
- Assuming refunds are automatic: the terms state VIP is non-refundable; do not assume a refund will be granted unless the provider explicitly agrees.
- Currency confusion: store lists USD prices; reconciling your bank’s AUD conversion can be a surprise - anticipate currency and foreign-fee impacts.
- Not recording evidence: support responses and receipts are the core of any dispute; retain them immediately.
Handling billing disputes and chargebacks
Chargebacks with your card issuer are a last resort. If you consider a dispute, document the timeline and reasons precisely and be prepared to show purchase receipt, attempts to resolve, and the provider’s stated policy. Note that providers commonly cite their terms in disputes, and recurring digital subscriptions with clear non-refund policies are less likely to be reversed.
If a platform (for example, a gaming storefront or payment platform) offers its own refund window or rules, those rules may apply independently of the service’s policy. Users often reference platform refund windows when a merchant refund is refused. Check platform policy timelines if you believe you qualify for a platform-level refund.
Practical tips from a cancellation specialist
First, time your actions: decide the date you want access to end and work backward to ensure cancellation is recognised before the next charge posts. Next, keep focused records: receipts, billing lines and the exact wording of the provider’s policy are your evidence. Additionally, set calendar reminders for the day before renewal and the day of expected access expiry.
When asking for any discretionary credit or goodwill refund, be concise, factual and show evidence of purchase and any service failure. Broad emotional appeals are less effective than a tight timeline and documented proof.
Tables: quick comparison and refund policy recap
| Feature | AU pass | US pass | Platinum |
|---|---|---|---|
| Queue skip | Yes | Yes | Yes (all regions) |
| Monthly price (USD) | $20 | $25 | $50 |
| Approx monthly price (AUD) | A$29.90 (approx) | A$37.38 (approx) | A$74.75 (approx) |
| Refund policy | VIP described as non-refundable; no proration for partial periods. |
How refunds and credits are described
Rustafied’s public terms state VIP fees are non-refundable and there are no refunds or credits for partially used periods; any credit provision is discretionary and not an entitlement. That position is reinforced across the FAQ and Terms of Use. If the merchant issues a credit, the amount and form are determined by the provider.
Short note on consumer rights relevant to Rustafied
Consumer protections for digital services can vary, but where a provider’s terms are clear and the service is delivered as described, refunds are often limited. If you believe a charge was fraudulent or the service materially failed, keep records and explore platform-level remedies or payment-dispute options. Tie any claim to the specific Rustafied purchase and the exact service problem.
What to do after cancelling Rustafied
After you stop renewals, monitor your billing statement for one full billing cycle to confirm no further charges post. Retain receipts and the final billing line that shows cancellation taking effect or the final access expiry date.
If a renewal posts after cancellation, gather your documentation and present a clear, time-stamped chronology when you request a review. If a merchant-level resolution is refused, consider platform-level refund rules and, as a last resort, a formal dispute with your card issuer using the documentation you kept.
Most importantly, use the documentation checklist above, keep timelines tight, and watch the billing cycle closely so you avoid surprise charges in future periods.